Exam 9: Enterprise Systems

With open software, anyone can see and modify the ______ to customize it to meet their needs.

With an OLTP, each transaction is processed immediately without the delay of ______ transactions into a batch.

Data ______ is the process of performing calculations and other transformations related to business transactions.

Data _____ ensures that all the necessary to complete processing of transactions is captured and gathered.

_____includes the planning, execution, and control of all activities involved in raw material sourcing and procurement, conversions of raw materials to finished products, and the warehousing and delivery of finished product to customers.

The average ERP implementation cost is $5.5 million with an average project duration just over 14 months.

Why are SMEs interested in trying the hosted software model?

During the late 1980s and early 1990s, many organizations recognized that their legacy TPSs lacked the _____ needed to coordinate activities and share valuable information across all the business functions of the firm.

PLM software ______.

Transaction processing systems provide valuable input to management information systems, decision support systems, and knowledge management systems.

When a(n) _____ arrives from a supplier, it is matched to the original order and the receiving report and a check is generated if all data is complete and consistent.

The recording of a sale and the creation of an accounts receivable entry indicating that a customer owes money for goods received is an example of _____ accounting.

Oracle is challenged to integrate ERP software from PeopleSoft, JD Edwards and Siebel systems.

_____ involves reentering data that was not typed or scanned correctly.

It is wise to plan to spend 30 to 60 days per employee for ERP training.

A(n) _____ system is central to a system and ensures that information can be shared across all business functions and all levels of management to support running and managing of a business.

The essential characteristic of a _____ is that there is some delay between an event and the eventual processing of the related transaction to update the organization's records.

Identify the common set of basic transaction processing activities performed by every TPS.

Customer support, sales management, and contact management are key features of a Customer Relationship Management system.

Define the term CRM system and state its fundamental purpose.