Exam 8: Motivation, Leadership, and Teamwork

Doug runs a lawn care company.He believes his employees are motivated to do a good job for the customer without his having to constantly involve himself in their work.He does do some spot checks,but mainly to show his support for his employees.He knows his employees will go the extra mile for the customer and treat lawn problems they notice along the way.Doug's management style can be classified as ________.

Programs that identify employees' talents and skills and then support efforts to further develop them are called strength-based management systems.

Frederick Taylor encouraged managers to use scientific study to determine the best methods to complete tasks and then train their employees in these methods.

According to Maslow,which need are people striving to satisfy when they seek to maximize their own potential?

Julio is a supervisor known for being an excellent listener and collaborator.His company will soon acquire a whole new product line,which may increase workload.In order to build a consensus for this new situation,Julio asks for employee input and participation.Which of the four leadership styles best describes Julio in this example? Why?

Bernie is working as many overtime hours as he can to cover the down payment on his family's new house.According to Maslow,what needs are motivating Bernie to work extra hours?

According to the Hawthorne effect,________.

What was R.M.Belbin's contribution to the study of work teams?

According to McClelland's "three needs" theory,when an individual has multiple needs,one need tends to dominate the others.

The Q12 identified Sarah as an employee who is not engaged.Which of the following statements is TRUE?

Barbara is a high school teacher and just completed her master's degree in education.Her department head rewards her with an increase in salary.To Barbara,this could be a(n)________.

Christina supervises a group of employees at a company that just went through a downsizing.Many other supervisors are no longer with the company and their employees have been assigned to Christina.Her group has doubled in size and there are some hard feelings among the employees.Christina decides to hold group breakfast meetings once a week to connect people to one another and to boost morale.She is an empathetic leader who listens to her employees and helps solve conflicts.Which of the following best describes Christina's leadership style?

Donald was just assigned supervisory responsibilities for two problem employees.Donald tends to use tight controls and closely monitors employees' work.He believes threats are the best motivation tool out there.Which of the following best describes Donald's leadership style?

Which statement about a Theory Y management style is FALSE?

Eric's new job really interests him.He finds himself completely immersed in his work and so focused that the tasks seem effortless.What term describes this state of rapt attention?

Which statement about Theory Z is FALSE?

Luis works as a marketing manager for a consumer products company.He feels strongly about the product lines he manages and is dedicated to the company's mission and ideals.Luis' product lines are among the best sellers in the company.According to the Q12,Luis is classified as ________.

Denise is working on a project for her psychology class and has decided to replicate,on a small scale,Elton Mayo's work.If her results match his,then the production outputs will fall.

Both extrinsic motivators and intrinsic motivators are within a manager's control.

Eva runs a housecleaning business.She provides each employee with a written set of step-by-step instructions for how to use each cleaner and how to clean every aspect of a client's home.Eva routinely drops in unannounced to make sure her employees are doing as they're told.Eva knows her employees seek only the security of a job with a paycheck and do not care about the quality of the work they produce.Eva's management style can be classified as ________.