Exam 8: Motivation, Leadership, and Teamwork

Think of a team of which you are,or were,a member.Think of a project you worked on or a problem you had to solve.Use Stephen Covey's Seven Habits model to discuss how you managed the project or solved the problem.

Define the concept of flow.

Compare and contrast organizational and industrial psychology.

Gen-Xers are the focus of most marketing efforts because they are the biggest spenders in history.

Mario works as an accountant for a large firm.He frequently sends e-mail messages to coworkers that contain jokes about disgruntled employees and their difficult bosses.He interrupts meetings with random complaints about the company and often tries to coax fellow accountants to join him for long lunches.According to the Q12,Mario is an "actively disengaged" employee.

Maxwell is a freshman in college and believes in his self-worth and value.He has high expectations for his achievement in his eventual career.Maxwell spends a good deal of money each month,often making "copurchases" with his parents.Maxwell is most likely from which generation?

The most important aspect of Stephen Covey's Seven Habits model is thinking in terms of win-win because most achievements are based on cooperative efforts.

Martin was named "Employee of the Month" for his outstanding customer service.According to Maslow,this award may help satisfy Martin's need for ________.

After accepting a new job and moving to a new city,Tania felt isolated and unhappy.After a few months,she became friends with some of her coworkers and joined a book club.According to Maslow,Tania fulfilled her need for ________.

Monica enjoys her job and her coworkers.She feels her work environment is safe and her salary is a good one.Her benefits,though,are inadequate for her family's situation.According to Herzberg,Monica will not be motivated by the hygiene factors she experiences because she takes them for granted.

Anna,a psychology major,has decided to specialize in the study of how to create a workplace that fosters motivation and productivity among employees.This is known as ________ psychology.

Brenda is a clerk at a greeting card store.She finds the work so simple that she finishes her duties quickly and uses the extra time in her work day to complete personal tasks.Brenda is in a flow state.

Bert owns a company that provides institutional cleaning services.He likes things done to his exact standards and does not tolerate any other methods.According to McClelland's "three needs" theory,Bert's dominant need is ________.

Which of the following is the BEST example of an employee in a flow state?

Ken owns a food services company and recently negotiated a contract with a new restaurant chain.The satisfaction Ken feels for this success is a(n)________.

The need for affiliation in McClelland's "three-needs" theory most closely resembles which need in Maslow's hierarchy?

The Q12 classifies employees who work with passion and add to the success of the company as "engaged."

Describe a good work team.Why are they valuable to the workplace?

Which of the following is NOT a hygiene factor according to Herzberg?

Natalia is a new employee in the sales department.Her early results are so tremendous that the regional sales manager sent an e-mail to the sales department praising Natalia's work.To Natalia,this could be a(n)________.