Exam 12: Knowledge Management and Collaborative Systems

Knowledge management systems are little help to companies when experts leave and take their knowledge with them.

The two fundamental approaches to knowledge management are the process approach and the practice approach. Explain the differences between them.

What is the major difference between group support systems (GSS) and group decision support systems (GDSS)?

________-based groupware is the norm for anytime/anyplace collaboration.

Tacit knowledge is described as formal, structured knowledge that is well documented.

What software or facility is best for a small firm spread out across the Northeast U.S. looking to inexpensively conduct regular videoconferencing?

In modern organizations, the information technology used to support knowledge management is less important than the application of a certain methodology to business practices.

A group support system (GSS) is any combination of hardware and ________ that enhances groupwork.

Which groupware tools are associated with synchronous use?

A group decision support system (GDSS) is an interactive computer-based system that facilitates the solution of semi structured or unstructured problems by a group of decision makers. What are the major characteristics of a GDSS?

Knowledge ________ systems are developed using three sets of technologies: communication, collaboration, and storage and retrieval.

If a groupware tool has ________ features, it means that communication and collaboration using that tool are done in real time.

Knowledge can be best described as

Many computerized tools have been developed to provide group support. These tools are called ________ because their primary objective is to support groupwork.

All of the following statements about wikis are true EXCEPT

Which is an example of conditional knowledge?

Videoconferencing is an example of what kind of groupware?

A ________ repository, also referred to as an organizational knowledge base, is neither a database nor a knowledge base in the strictest sense of the terms, but rather stores knowledge that is often text based and has very different characteristics.

The key to effective knowledge management is extracting and encoding expert knowledge that can be accessed and reused by others.

________ is a knowledge transfer system developed by the Spears School of Business at Oklahoma State University designed to capture the knowledge of experienced ammunition personnel leaving the Army.