Question 1

Most management training programs are focused on the development of "people skills."

Accepted Answer

A) True 
 B)False

Question 2

According to Henry Mintzberg,the fundamental roles managers play in organizations are interpersonal,informational,and transactional based.

Accepted Answer

A) True 
 B)False

Question 3

Within the context of interpersonal roles,managers play three key functions: they motivate others,act as liaison,and play a representational function.

Accepted Answer

A) True 
 B)False

Question 4

The higher the management position in the organization's hierarchy,the more critical it becomes to focus management development efforts on technical skills.

Accepted Answer

A) True 
 B)False

Question 5

The training and development initiatives introduced by the Société des Transports de Montréal (STM)used cohorts of 12 to 15 managers drawn from similar functions at STM.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following statements relating to emotional intelligence (EI)and intellectual intelligence (IQ)is NOT supported by evidence

Accepted Answer

A) both EI and IQ arelearnable and changeable over time 
B) EI can be developed indirectly through exposure and feedback 
C) empirical research has shown that managers with higher levels of EI are more effective versus managers with low EI 
D) IQ is a relatively stable and enduring characteristic over one's life 
A) both EI and IQ arelearnable and changeable over time 
B) EI can be developed indirectly through exposure and feedback 
C) empirical research has shown that managers with higher levels of EI are more effective versus managers with low EI 
D) IQ is a relatively stable and enduring characteristic over one's life

Question 7

Which of the following terms can be defined as "the ability to manage interactions with others effectively through an understanding,integration,and management of emotions"

Accepted Answer

A) emotional security 
B) emotional intelligence 
C) emotional understanding 
D) emotional awareness 
A) emotional security 
B) emotional intelligence 
C) emotional understanding 
D) emotional awareness

Question 8

Management education refers to the acquisition of a broad range of managerial knowledge and general conceptual abilities.

Accepted Answer

A) True 
 B)False

Question 9

Explain the differences between management education and management training programs.

Accepted Answer

Management education programs focus on t

Question 10

Based on material presented by the authors of this textbook,the lines between leaders and managers are becoming more difficult to separate.

Accepted Answer

A) True 
 B)False

Question 11

As managers undertake the functions of management they play one or more of the interpersonal,decisional,and informational roles,drawing on skills associated with each of these three roles.

Accepted Answer

A) True 
 B)False

Question 12

What conclusions does the research on wilderness training seem to indicate

Accepted Answer

A) some level of incongruence between what is actually learned and what should have been learned by trainees 
B) a very positive relationship to on-the-job performance improvements 
C) it works across a broad set of learning outcomes 
D) a positive relationship to a limited set of outcomes, particularly for short programs 
A) some level of incongruence between what is actually learned and what should have been learned by trainees 
B) a very positive relationship to on-the-job performance improvements 
C) it works across a broad set of learning outcomes 
D) a positive relationship to a limited set of outcomes, particularly for short programs

Question 13

a)Define emotional intelligence,list the five key skill sets of EI,and explain its importance to management development.
b)Why is emotional intelligence an exciting notion from a training and development perspective

Accepted Answer

a)  Emotional intelligence is the abilit

Question 14

Whetten and Cameron identified nine frequently cited skills of effective managers,which include managing conflict,motivating and influencing others,and self-awareness.

Accepted Answer

A) True 
 B)False

Question 15

What is the main reason why organizations in Canada spend more on a per capita basis on management development programs

Accepted Answer

A) to capture sunk recruitment and selection costs 
B) management positions tend to require more technical skills 
C) management positions play a strategic role in organizations 
D) management positions tend to have higher stress levels 
A) to capture sunk recruitment and selection costs 
B) management positions tend to require more technical skills 
C) management positions play a strategic role in organizations 
D) management positions tend to have higher stress levels

Question 16

Identify and briefly describe the three general categories or clusters of skills that comprise the content of management development programs.

Accepted Answer

Management development programs consist

Question 17

Given that coaching and mentoring share distal goals,the two terms should be used interchangeably by human resources professionals.

Accepted Answer

A) True 
 B)False

Most management training programs are focused on the development of "people skills."

According to Henry Mintzberg,the fundamental roles managers play in organizations are interpersonal,informational,and transactional based.

Within the context of interpersonal roles,managers play three key functions: they motivate others,act as liaison,and play a representational function.

The higher the management position in the organization's hierarchy,the more critical it becomes to focus management development efforts on technical skills.

The training and development initiatives introduced by the Société des Transports de Montréal (STM)used cohorts of 12 to 15 managers drawn from similar functions at STM.

Which of the following statements relating to emotional intelligence (EI)and intellectual intelligence (IQ)is NOT supported by evidence

Which of the following terms can be defined as "the ability to manage interactions with others effectively through an understanding,integration,and management of emotions"

Management education refers to the acquisition of a broad range of managerial knowledge and general conceptual abilities.

Explain the differences between management education and management training programs.

Based on material presented by the authors of this textbook,the lines between leaders and managers are becoming more difficult to separate.

As managers undertake the functions of management they play one or more of the interpersonal,decisional,and informational roles,drawing on skills associated with each of these three roles.

What conclusions does the research on wilderness training seem to indicate

a)Define emotional intelligence,list the five key skill sets of EI,and explain its importance to management development. b)Why is emotional intelligence an exciting notion from a training and development perspective

Whetten and Cameron identified nine frequently cited skills of effective managers,which include managing conflict,motivating and influencing others,and self-awareness.

What is the main reason why organizations in Canada spend more on a per capita basis on management development programs

Identify and briefly describe the three general categories or clusters of skills that comprise the content of management development programs.

Given that coaching and mentoring share distal goals,the two terms should be used interchangeably by human resources professionals.

The Training and Development Process

Organizational Learning

Learning and Motivation

The Needs Analysis Process

Training Design

Off The Job Training Methods

On The Job Training Methods

Technology Based Training Methods

Training Delivery

Transfer of Training

Training Evaluation

The Costs and Benefits of Training Programs

Training Programs

The Evolution and Future of Training and Development

Filters

Exam 14: Management and Leadership Development

Most management training programs are focused on the development of "people skills."

According to Henry Mintzberg,the fundamental roles managers play in organizations are interpersonal,informational,and transactional based.

Within the context of interpersonal roles,managers play three key functions: they motivate others,act as liaison,and play a representational function.

The higher the management position in the organization's hierarchy,the more critical it becomes to focus management development efforts on technical skills.

The training and development initiatives introduced by the Société des Transports de Montréal (STM)used cohorts of 12 to 15 managers drawn from similar functions at STM.

Which of the following statements relating to emotional intelligence (EI)and intellectual intelligence (IQ)is NOT supported by evidence

Which of the following terms can be defined as "the ability to manage interactions with others effectively through an understanding,integration,and management of emotions"

Management education refers to the acquisition of a broad range of managerial knowledge and general conceptual abilities.

Explain the differences between management education and management training programs.

Based on material presented by the authors of this textbook,the lines between leaders and managers are becoming more difficult to separate.

As managers undertake the functions of management they play one or more of the interpersonal,decisional,and informational roles,drawing on skills associated with each of these three roles.

What conclusions does the research on wilderness training seem to indicate

a)Define emotional intelligence,list the five key skill sets of EI,and explain its importance to management development. b)Why is emotional intelligence an exciting notion from a training and development perspective

Whetten and Cameron identified nine frequently cited skills of effective managers,which include managing conflict,motivating and influencing others,and self-awareness.

What is the main reason why organizations in Canada spend more on a per capita basis on management development programs

Identify and briefly describe the three general categories or clusters of skills that comprise the content of management development programs.

Given that coaching and mentoring share distal goals,the two terms should be used interchangeably by human resources professionals.

The Training and Development Process

Organizational Learning

Learning and Motivation

The Needs Analysis Process

Training Design

Off The Job Training Methods

On The Job Training Methods

Technology Based Training Methods

Training Delivery

Transfer of Training

Training Evaluation

The Costs and Benefits of Training Programs

Training Programs

The Evolution and Future of Training and Development

Filters