Exam 14: Conflict and Negotiation

It seems that your work group is in conflict much of the time. One colleague has suggested that you, as the supervisor, are responsible for eliminating the conflict so that your work group can function harmoniously. Another colleague has suggested that conflict is good for stimulating creativity and productivity within the work environment. You are unsure about whether you should try to eliminate the conflict within your group or learn to deal with it positively. -Which of the following is false about views of conflict?

Conflicts related to how the work gets done are called ________ conflicts.

Conflict that hinders group performance is destructive or ________ conflict.

What is the difference between intergroup conflict and intragroup conflict? Provide an example of each type of conflict.

Which of the following is a conflict-stimulation technique?

During a negotiation, making an initial offer leads to the ________ bias.

The two general approaches to negotiation are ________ bargaining and ________ bargaining.

Which of the following methods of third-party negotiation always results in a settlement?

Which of the following statements is true regarding conflict?

The conflict-handling techniques are characterized by two dimensions, cooperativeness and assertiveness. Cooperativeness indicates the degree to which ________.

Conflict is uniformly good or bad.

________ is the third stage in the conflict process and it intervenes between people's perceptions and their overt behavior.

In a negotiation process, which of the following activities is most likely to be included in the preparation and planning step?

The locus of conflict is synonymous with the framework within which the conflict occurs.

Which of the following conflict management techniques involves designating a critic to purposely argue against the majority positions held by the group?

Which of the following conflict-handling intentions is unassertive and uncooperative?

Conflict that relates to the content and goals of work is called ________ conflict.

The terms negotiation and ________ are used interchangeably.

Xanadu Industries manufactures and sells the same calipers as Utopia Industries. Employee wages account for 35 percent of the cost of manufacturing calipers at both Xanadu Industries and Utopia Industries. Xanadu Industries is seeking a competitive advantage over Utopia Industries. Richard, the manager put in charge of devising a strategy to meet this end, suggests lowering employee wages. This leads to a grave conflict between Richard and the labor union. Which of the following, if true, would suggest that the labor union will accept Richard's suggestion to lower the wages?

In terms of intraorganizational behavior, all things being equal, why is integrative bargaining preferable to distributive bargaining?