Exam 4: Emotions and Moods

A research group in Arizona recently conducted a survey among workers of a coal power plant to understand emotions and their happiness quotient. Employees at the plant often complained about poor working conditions and low insurance benefits. However, the group was surprised with the findings of the survey because employees had a positive mood 70 percent of the time during work hours. Which of the following concepts would best explain such findings?

Negative affect is a mood dimension consisting of nervousness, stress, and anxiety at the high end and relaxation, tranquility, and poise at the low end.

Which of the following statements is true regarding sources of moods and emotions?

Discuss the emotional labor experienced by a customer service executive. Explain how a worker's emotional state can affect customer service and customers.

Emotions tend to last for several days, for a much longer time period than moods.

Jonathan Cowan is upset because he was passed over for a promotion he had really worked hard for. In response to his anger toward the manager and the company, he has started gossiping about the manager with his colleagues and assigning blame on him unnecessarily. Jonathan's behavior is an example of ________.

The term affect intensity refers to the individual differences in the strength with which individuals experience their emotions.

People in good moods tend to be more creative than people in bad moods.

Sally works as a customer care executive at a telecom office in Ohio. She often needs to interact with a regular customer and she finds him extremely annoying. However, because of the nature of her work, she conceals her emotions well and politely talks to him and clarifies all his questions. Which of the following is being experienced by Sally?

Interestingly, research indicates that our responses to moral emotions differ from our responses to other emotions.

Which of the following statements is most likely to be true about differences between men and women in relation to emotional reactions?

Which of the following mood dimensions is a pure marker of high negative affect?

Explain how emotions and moods are different from each other.

Which of the following statements is true regarding emotional intelligence (EI)?

________ refers to feelings that tend to be less intense than emotions and that lack a contextual stimulus.

Gerard Yoder believes that every time he picks up his daughter, Penny, from school, it brings him good luck. The last time he picked her up from school, he won a lottery ticket. Today, after he received her from school, he reached his office and found out that he has been promoted. Which of the following concepts best describes Yoder's belief?

Carlos is upset because his boss gave him work to finish over the weekend. It is Friday. Which of the following is most likely to help Carlos lift his spirits?

Elvira wants to hire three new customer service representatives. She is considering using a measure of EI to help select her new employees. Explain what EI is and how it could be useful to Elvira for the job that she's hiring for. Include the reasons why she should not depend entirely on the EI measures for her selection.

Which of the following is most likely to be experienced during a positivity offset?

Which of the following statements is true regarding surface acting?