Question 1

Who are social media (SM)users?

Accepted Answer

Social media (SM)users include both indi

Question 2

________ is a dynamic social media process of employing users to participate in product design or product redesign.

Accepted Answer

A) Social capitalization 
B) Flexible product development 
C) Crowdsourcing 
D) Collaborative product development 
A) Social capitalization 
B) Flexible product development 
C) Crowdsourcing 
D) Collaborative product development

Question 3

A person gains social capital by ________.

Accepted Answer

A) adding more friends 
B) removing unknown friends 
C) adding only work-related friends 
D) removing people who have less social capital 
A) adding more friends 
B) removing unknown friends 
C) adding only work-related friends 
D) removing people who have less social capital

Question 4

Which of the following statements is a feature of social media (SM)providers?

Accepted Answer

A) They do not support custom software for long durations as it is expensive. 
B) They generally charge users a license fee to use their applications. 
C) They use elastic,cloud-based servers to host SM presence. 
D) They sponsor content on SM sites. 
A) They do not support custom software for long durations as it is expensive. 
B) They generally charge users a license fee to use their applications. 
C) They use elastic,cloud-based servers to host SM presence. 
D) They sponsor content on SM sites.

Question 5

What was the purpose of traditional customer relationship management (CRM)?

Accepted Answer

In the past,organizations controlled the

Question 6

Patronizing responses to comments from content contributors can generate a ________.

Accepted Answer

A) positive review 
B) sympathetic appeal 
C) rise in followers count 
D) strong backlash 
A) positive review 
B) sympathetic appeal 
C) rise in followers count 
D) strong backlash

Question 7

________ refers to data and responses to data that are contributed by users and SM sponsors.

Accepted Answer

A) Connection data 
B) Capital data 
C) Content data 
D) Custom data 
A) Connection data 
B) Capital data 
C) Content data 
D) Custom data

Question 8

The first step that any organization should take to manage the risk of employee communication is to develop and publicize a social media policy.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following statements is true of social capital?

Accepted Answer

A) Social capital is an investment in human knowledge and skills for future profit. 
B) The value of social capital is determined by the number of relationships in a social network. 
C) Social capital can be gained by limiting the number of friends. 
D) Being linked into social networks undermines a professional's image and position in an organization. 
A) Social capital is an investment in human knowledge and skills for future profit. 
B) The value of social capital is determined by the number of relationships in a social network. 
C) Social capital can be gained by limiting the number of friends. 
D) Being linked into social networks undermines a professional's image and position in an organization.

Question 10

Operations use social media to improve communication channels with their customers,but not within an organization.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following indicates a risk of using social media in human resources?

Accepted Answer

A) recruiting employees for vacant jobs only through social media and not otherwise 
B) determining employee performance through social media 
C) probing employee personal and social life through social media 
D) making errors in forming conclusions about employees through social media 
A) recruiting employees for vacant jobs only through social media and not otherwise 
B) determining employee performance through social media 
C) probing employee personal and social life through social media 
D) making errors in forming conclusions about employees through social media

Question 12

In the context of management,transcendence means loss of control of employees.

Accepted Answer

A) True 
 B)False

Question 13

Social media users include only individuals and not organizations that use social media sites.

Accepted Answer

A) True 
 B)False

Question 14

Internal personnel social media sites such as MySite and MyProfile in SharePoint and other similar enterprise systems are used for ________.

Accepted Answer

A) employee recruitment 
B) employee communication 
C) employee evaluation 
D) employee termination 
A) employee recruitment 
B) employee communication 
C) employee evaluation 
D) employee termination

Question 15

Traditional customer relationship management (CRM)flies in the face of structured and controlled processes of social CRM.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is a use of social media (SM)in human resources?

Accepted Answer

A) It is used to determine performance incentives. 
B) It is used to keep track of employees' personal lives. 
C) It is used for recruiting candidates. 
D) It is used for terminating employees. 
A) It is used to determine performance incentives. 
B) It is used to keep track of employees' personal lives. 
C) It is used for recruiting candidates. 
D) It is used for terminating employees.

Question 17

Social media enables people to form communities,which are groups of people related by a common interest.

Accepted Answer

A) True 
 B)False

Question 18

Use of social media to recruit and evaluate potential employees is prohibited.

Accepted Answer

A) True 
 B)False

Question 19

In the context of the five components of social media information systems (SMIS),which of the following statements is true of social media (SM)procedures?

Accepted Answer

A) They process SM sites using elastic,cloud-based servers. 
B) Organizations develop and operate their own custom,proprietary,social networking application software. 
C) Informality makes SMIS difficult to use. 
D) They are informal,evolving,and socially oriented. 
A) They process SM sites using elastic,cloud-based servers. 
B) Organizations develop and operate their own custom,proprietary,social networking application software. 
C) Informality makes SMIS difficult to use. 
D) They are informal,evolving,and socially oriented.

Question 20

Platforms that enable the creation of social networks,or social relationships among people with common interests,are offered by social media ________.

Accepted Answer

A) users 
B) sponsors 
C) providers 
D) communities 
A) users 
B) sponsors 
C) providers 
D) communities

Exam 8: Social Media Information Systems

Who are social media (SM)users?

________ is a dynamic social media process of employing users to participate in product design or product redesign.

A person gains social capital by ________.

Which of the following statements is a feature of social media (SM)providers?

What was the purpose of traditional customer relationship management (CRM)?

Patronizing responses to comments from content contributors can generate a ________.

________ refers to data and responses to data that are contributed by users and SM sponsors.

The first step that any organization should take to manage the risk of employee communication is to develop and publicize a social media policy.

Which of the following statements is true of social capital?

Operations use social media to improve communication channels with their customers,but not within an organization.

Which of the following indicates a risk of using social media in human resources?

In the context of management,transcendence means loss of control of employees.

Social media users include only individuals and not organizations that use social media sites.

Internal personnel social media sites such as MySite and MyProfile in SharePoint and other similar enterprise systems are used for ________.

Traditional customer relationship management (CRM)flies in the face of structured and controlled processes of social CRM.

Which of the following is a use of social media (SM)in human resources?

Social media enables people to form communities,which are groups of people related by a common interest.

Use of social media to recruit and evaluate potential employees is prohibited.

In the context of the five components of social media information systems (SMIS),which of the following statements is true of social media (SM)procedures?

Platforms that enable the creation of social networks,or social relationships among people with common interests,are offered by social media ________.

The Importance of MIS

Business Processes, information Systems, and Information

Organizational Strategy, information Systems, and Competitive Advantage

Hardware and Software

Database Processing

The Cloud

Organizations and Information Systems

Business Intelligence Systems

Information Systems Security

Information Systems Management

Information Systems Development

Collaboration Information Systems for Decision Making problem Solving and Project Management

Collaborative Information Systems for Student Projects

Mobile Systems

Introduction to Microsoft Excel 2013

Database Design

Using Microsoft Access 2013

Using Excel and Access Together

Network and Cloud Technology

Enterprise Resource Planning ERP Systems

Supply Chain Management

Enterprise Social Networks and Knowledge Management

Database Marketing

Reporting Systems and OLAP

Data Breaches

International Mis

Systems Development Project Management

Agile Development

Business Process Management

Filters