Exam 8: Social Media Information Systems

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________ is the use of information technology to support the sharing of content among networks of users.

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What is social capital?

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Social media providers develop and operate their own custom,proprietary,social networking application software.

(True/False)
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Which of the following statements is true of social networking problems?

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Social media (SM)is by its very nature static.

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A(n)________ social networking service like Yammer can be used to provide managers with real-time feedback about how to resolve internal operational inefficiencies.

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According to Nan Lin,how do people benefit from social capital?

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Social media sites that become too defensive are obviously promulgating an unpopular management message.

(True/False)
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Which of the following statements is true about viral hooks in a social media (SM)site?

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Social media (SM)________ are formed based on mutual interests and transcend familial,geographic,and organizational boundaries.

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If a reasoned,nondefensive response generates continued and unreasonable user-generated content from that same source,it is best for an organization to delete it.

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Value chains determine unstructured business processes.

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Both Web sites and social networking sites present user and responder content,but only social networking applications store and process connection data.

(True/False)
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A Facebook user likes pages of various organizations on Facebook.The fact that the user has liked a particular organization is an example of ________.

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Social media (SM)________ utilize SM sites to build social relationships.

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Content data is data about relationships.

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Humans have social capital,whereas organizations do not have social capital.

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Social capital is investment in human knowledge and skills for future profit.

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Chief Digital Officer (CDO)is a position responsible for developing and managing innovative social media programs.

(True/False)
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Explain the people component of social media information systems (SMIS)with respect to a user and an organization.

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