Question 1

Inadequate database capacity is an example of the ________ dimension of business problems.

Accepted Answer

A) technology 
B) organizational 
C) people 
D) management 
A) technology 
B) organizational 
C) people 
D) management

Question 2

Assume you work for a package delivery service in a major metropolitan area and that the business has been losing customers for several years.You have been asked to find a solution to this problem,perhaps one which uses modern information technologies.What is the correct way to proceed?

Accepted Answer

A) Look for solutions,evaluate the solutions,identify the problem more clearly,and then implement the solution. 
B) Think about what solutions can be implemented,look for solution designs,evaluate the designs,and then implement the solution. 
C) Identify the problem,design alternative solutions,choose the best solution,and then implement the solution. 
D) Design solutions,evaluate and identify the problems,choose the best solution,and then implement the solution. 
A) Look for solutions,evaluate the solutions,identify the problem more clearly,and then implement the solution. 
B) Think about what solutions can be implemented,look for solution designs,evaluate the designs,and then implement the solution. 
C) Identify the problem,design alternative solutions,choose the best solution,and then implement the solution. 
D) Design solutions,evaluate and identify the problems,choose the best solution,and then implement the solution.

Question 3

An understanding of enterprise-wide systems for customer relationship management is one of the skills relevant to careers in marketing.

Accepted Answer

A) True 
 B)False

Question 4

Large corporations have been slow to adopt mobile computing as a platform.

Accepted Answer

A) True 
 B)False

Question 5

One of the most frequent errors in problem solving is:

Accepted Answer

A) rushing to judgment. 
B) not being aware of personal limitations. 
C) being too doubtful. 
D) following a rote pattern of decision making. 
A) rushing to judgment. 
B) not being aware of personal limitations. 
C) being too doubtful. 
D) following a rote pattern of decision making.

Question 6

Political conflict is an example of the people dimension of business problems.

Accepted Answer

A) True 
 B)False

Question 7

Computers are only part of an information system.

Accepted Answer

A) True 
 B)False

Question 8

An example of a business using information systems to attain competitive advantage is:

Accepted Answer

A) Apple's creation of the iPod. 
B) JC Penney's information system that allows its contract manufacturers to see what garments have been sold and need to be replaced. 
C) Toyota's legendary TPS that has created superlative efficiencies and enabled Toyota to become the world's largest auto maker. 
D) Verizon's Web-based digital dashboard providing real-time company information for managers. 
A) Apple's creation of the iPod. 
B) JC Penney's information system that allows its contract manufacturers to see what garments have been sold and need to be replaced. 
C) Toyota's legendary TPS that has created superlative efficiencies and enabled Toyota to become the world's largest auto maker. 
D) Verizon's Web-based digital dashboard providing real-time company information for managers.

Question 9

All of the following are elements of critical thinking except:

Accepted Answer

A) being aware of personal limitations. 
B) maintaining doubt. 
C) relying on gut instinct. 
D) testing alternatives. 
A) being aware of personal limitations. 
B) maintaining doubt. 
C) relying on gut instinct. 
D) testing alternatives.

Question 10

Business processes are those logically related tasks for accomplishing tasks that have been formally encoded by an organization.

Accepted Answer

A) True 
 B)False

Question 11

As discussed in the chapter opening case,Disney's implementation of new information systems in their amusement parks can be seen as an effort to achieve which of the primary business objectives?

Accepted Answer

A) Customer and supplier intimacy 
B) Improved decision making 
C) Operational excellence 
D) New products and services 
A) Customer and supplier intimacy 
B) Improved decision making 
C) Operational excellence 
D) New products and services

Question 12

Encouraging employees to adapt to new business processes is an important factor in change management.

Accepted Answer

A) True 
 B)False

Question 13

Whereas marketing and financial careers have been transformed by the growth in information systems,management has-so far-remained relatively unaffected.

Accepted Answer

A) True 
 B)False

Question 14

All of the following can be considered managerial responsibilities except:

Accepted Answer

A) making action plans to solve organizational problems. 
B) creating new products and services. 
C) designing new information systems. 
D) allocating human resources to coordinate the work to be done. 
A) making action plans to solve organizational problems. 
B) creating new products and services. 
C) designing new information systems. 
D) allocating human resources to coordinate the work to be done.

Question 15

Describe the four steps taken in solving a business problem.

Accepted Answer

The four steps are problem identificatio

Question 16

Flapjack Flats,a new pancake chain,is having difficulty finding pancake chefs.This is a business problem that falls into the:

Accepted Answer

A) management dimension. 
B) people dimension. 
C) organizational dimension. 
D) technical dimension. 
A) management dimension. 
B) people dimension. 
C) organizational dimension. 
D) technical dimension.

Question 17

The failure of NASA's initial solution to preventing the space shuttle shedding foam illustrates:

Accepted Answer

A) the importance of training employees on new business processes. 
B) the need to prepare for measuring outcomes of a business solution. 
C) the continuous nature of problem solving. 
D) the need to quickly adapt to new technological innovations. 
A) the importance of training employees on new business processes. 
B) the need to prepare for measuring outcomes of a business solution. 
C) the continuous nature of problem solving. 
D) the need to quickly adapt to new technological innovations.

Question 18

The fundamental set of assumptions,values,and ways of doing things that has been accepted by most of a company's members is called its:

Accepted Answer

A) culture. 
B) environment. 
C) atmosphere. 
D) values. 
A) culture. 
B) environment. 
C) atmosphere. 
D) values.

Question 19

What is the difference between information technology and information systems? Describe some of the functions of information systems.

Accepted Answer

Information technology (IT)consists of a

Question 20

An IT infrastructure provides the platform on which the firm can build its information systems.

Accepted Answer

A) True 
 B)False

Inadequate database capacity is an example of the ________ dimension of business problems.

Assume you work for a package delivery service in a major metropolitan area and that the business has been losing customers for several years.You have been asked to find a solution to this problem,perhaps one which uses modern information technologies.What is the correct way to proceed?

An understanding of enterprise-wide systems for customer relationship management is one of the skills relevant to careers in marketing.

Large corporations have been slow to adopt mobile computing as a platform.

One of the most frequent errors in problem solving is:

Political conflict is an example of the people dimension of business problems.

Computers are only part of an information system.

An example of a business using information systems to attain competitive advantage is:

All of the following are elements of critical thinking except:

Business processes are those logically related tasks for accomplishing tasks that have been formally encoded by an organization.

As discussed in the chapter opening case,Disney's implementation of new information systems in their amusement parks can be seen as an effort to achieve which of the primary business objectives?

Encouraging employees to adapt to new business processes is an important factor in change management.

Whereas marketing and financial careers have been transformed by the growth in information systems,management has-so far-remained relatively unaffected.

All of the following can be considered managerial responsibilities except:

Describe the four steps taken in solving a business problem.

Flapjack Flats,a new pancake chain,is having difficulty finding pancake chefs.This is a business problem that falls into the:

The failure of NASA's initial solution to preventing the space shuttle shedding foam illustrates:

The fundamental set of assumptions,values,and ways of doing things that has been accepted by most of a company's members is called its:

What is the difference between information technology and information systems? Describe some of the functions of information systems.

An IT infrastructure provides the platform on which the firm can build its information systems.

Global E-Business and Collaboration

Achieving Competitive Advantage With Information Systems

IT Infrastructure: Hardware and Software

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets,digital Goods

Improving Decision Making and Managing Knowledge

Building Information Systems and Managing Projects

Ethical and Social Issues in Information Systems

Filters

Exam 1: Business Information Systems in Your Career

Inadequate database capacity is an example of the ________ dimension of business problems.

Assume you work for a package delivery service in a major metropolitan area and that the business has been losing customers for several years.You have been asked to find a solution to this problem,perhaps one which uses modern information technologies.What is the correct way to proceed?

An understanding of enterprise-wide systems for customer relationship management is one of the skills relevant to careers in marketing.

Large corporations have been slow to adopt mobile computing as a platform.

One of the most frequent errors in problem solving is:

Political conflict is an example of the people dimension of business problems.

Computers are only part of an information system.

An example of a business using information systems to attain competitive advantage is:

All of the following are elements of critical thinking except:

Business processes are those logically related tasks for accomplishing tasks that have been formally encoded by an organization.

As discussed in the chapter opening case,Disney's implementation of new information systems in their amusement parks can be seen as an effort to achieve which of the primary business objectives?

Encouraging employees to adapt to new business processes is an important factor in change management.

Whereas marketing and financial careers have been transformed by the growth in information systems,management has-so far-remained relatively unaffected.

All of the following can be considered managerial responsibilities except:

Describe the four steps taken in solving a business problem.

Flapjack Flats,a new pancake chain,is having difficulty finding pancake chefs.This is a business problem that falls into the:

The failure of NASA's initial solution to preventing the space shuttle shedding foam illustrates:

The fundamental set of assumptions,values,and ways of doing things that has been accepted by most of a company's members is called its:

What is the difference between information technology and information systems? Describe some of the functions of information systems.

An IT infrastructure provides the platform on which the firm can build its information systems.

Global E-Business and Collaboration

Achieving Competitive Advantage With Information Systems

IT Infrastructure: Hardware and Software

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets,digital Goods

Improving Decision Making and Managing Knowledge

Building Information Systems and Managing Projects

Ethical and Social Issues in Information Systems

Filters