Question 1

Sponsor credibility is diminished if the project's envisioned value to the organization is not realized.

Accepted Answer

A) True 
 B)False

Question 2

Describe the contemporary view of conflict

Accepted Answer

The contemporary view, on the other hand

Question 3

The contemporary view of conflict is that conflict is always negative and should be avoided whenever possible.

Accepted Answer

A) True 
 B)False

Question 4

Describe the normative-reeducation approach to change.What things would a change management plan address under this approach?

Accepted Answer

This approach takes the basic view that

Question 5

_____ is useful when resolving complex issues that must be solved in a short time frame and the risks and rewards are moderately high.

Accepted Answer

A)  Avoidance 
B)  Accommodation 
C)  Forcing 
D)  Compromise 
E)  Collaboration 
A)  Avoidance 
B)  Accommodation 
C)  Forcing 
D)  Compromise 
E)  Collaboration

Question 6

What are the strengths and weaknesses of the Rational-Empirical strategy for change?

Accepted Answer

The Rational-Empirical strategy for chan

Question 7

Describe Force Field Analysis.

Accepted Answer

Force Field Analysis is a technique for

Question 8

Many people accept the notion that it is easier to gain compliance than acceptance.Why is that view prevalent and why might it be faulty?

Accepted Answer

The prevalent view that it is easier to

Question 9

What is a change agent? What role does a change agent play?

Accepted Answer

An agent may be an individual or group r

Question 10

According to Lewin's Change Process model _________ is an altering of the current state's habits, perceptions, and stability.

Accepted Answer

A)  Driving Forces 
B)  Resisting Forces 
C)  Freezing 
D)  Unfreezing 
E)  Refreezing 
A)  Driving Forces 
B)  Resisting Forces 
C)  Freezing 
D)  Unfreezing 
E)  Refreezing

Question 11

Sometimes when a cooling off period is a wise choice, a person would use _____.

Accepted Answer

A)  Avoidance 
B)  Accommodation 
C)  Forcing 
D)  Compromise 
E)  Collaboration 
A)  Avoidance 
B)  Accommodation 
C)  Forcing 
D)  Compromise 
E)  Collaboration

Question 12

In your own words, define change management.

Accepted Answer

Change management is the process of brin

Question 13

According to Leavitt's Model of Organizational Change, implementing a new information system would be an example of a change in _____.

Accepted Answer

A)  technology 
B)  people 
C)  task 
D)  structure 
E)  content 
A)  technology 
B)  people 
C)  task 
D)  structure 
E)  content

Question 14

Why is having a change management plan important?

Accepted Answer

A change management plan is important in

Question 15

An initiating sponsor must stay with the project to the end if it is to succeed.

Accepted Answer

A) True 
 B)False

Question 16

In Kubler-Ross's Model, _____ is the third stage where the person will try to make deals to avoid the change.

Accepted Answer

A)  Denial 
B)  Anger 
C)  Bargaining 
D)  Depression 
E)  Acceptance 
A)  Denial 
B)  Anger 
C)  Bargaining 
D)  Depression 
E)  Acceptance

Question 17

What is the collaboration approach to dealing with conflict? When is it most useful? When is it not appropriate?

Accepted Answer

When the risks and benefits are high, co

Question 18

The _____ attempts to abolish old ways and institute the new structure as soon as possible.

Accepted Answer

A)  Rational-Empirical Approach 
B)  Normative-Reeducation Approach 
C)  Power-Coercive Approach 
D)  Environmental-Adaptive Approach 
E)  Normative-Adaptive Approach 
A)  Rational-Empirical Approach 
B)  Normative-Reeducation Approach 
C)  Power-Coercive Approach 
D)  Environmental-Adaptive Approach 
E)  Normative-Adaptive Approach

Question 19

The text describes three views of conflict; describe these separate views.Which one do you believe is true about the nature of conflict and why?

Accepted Answer

The three views of conflict described in

Question 20

When using the _____ approach, one party gains at the other party's expense.

Accepted Answer

A)  Avoidance 
B)  Accommodation 
C)  Forcing 
D)  Compromise 
E)  Collaboration 
A)  Avoidance 
B)  Accommodation 
C)  Forcing 
D)  Compromise 
E)  Collaboration

Sponsor credibility is diminished if the project's envisioned value to the organization is not realized.

Describe the contemporary view of conflict

The contemporary view of conflict is that conflict is always negative and should be avoided whenever possible.

Describe the normative-reeducation approach to change.What things would a change management plan address under this approach?

_____ is useful when resolving complex issues that must be solved in a short time frame and the risks and rewards are moderately high.

What are the strengths and weaknesses of the Rational-Empirical strategy for change?

Describe Force Field Analysis.

Many people accept the notion that it is easier to gain compliance than acceptance.Why is that view prevalent and why might it be faulty?

What is a change agent? What role does a change agent play?

According to Lewin's Change Process model _________ is an altering of the current state's habits, perceptions, and stability.

Sometimes when a cooling off period is a wise choice, a person would use _____.

In your own words, define change management.

According to Leavitt's Model of Organizational Change, implementing a new information system would be an example of a change in _____.

Why is having a change management plan important?

An initiating sponsor must stay with the project to the end if it is to succeed.

In Kubler-Ross's Model, _____ is the third stage where the person will try to make deals to avoid the change.

What is the collaboration approach to dealing with conflict? When is it most useful? When is it not appropriate?

The _____ attempts to abolish old ways and institute the new structure as soon as possible.

The text describes three views of conflict; describe these separate views.Which one do you believe is true about the nature of conflict and why?

When using the _____ approach, one party gains at the other party's expense.

The Nature of Information Technology Projects

Project Methodologies and Processes

Measurable Organizational Value and the Business Case

Project Planning: the Project Infrastructure

Project Planning: Scope and the Work Breakdown Structure

The Work Breakdown Structure and Project Estimation

Managing Project Risk

Managing Project Stakeholders and Communication

Managing Project Quality

Leading the Project Team

Project Completion

Filters

Exam 11: Managing Organizational Change, Resistance, and Conflict

Sponsor credibility is diminished if the project's envisioned value to the organization is not realized.

Describe the contemporary view of conflict

The contemporary view of conflict is that conflict is always negative and should be avoided whenever possible.

Describe the normative-reeducation approach to change.What things would a change management plan address under this approach?

_____ is useful when resolving complex issues that must be solved in a short time frame and the risks and rewards are moderately high.

What are the strengths and weaknesses of the Rational-Empirical strategy for change?

Describe Force Field Analysis.

Many people accept the notion that it is easier to gain compliance than acceptance.Why is that view prevalent and why might it be faulty?

What is a change agent? What role does a change agent play?

According to Lewin's Change Process model _________ is an altering of the current state's habits, perceptions, and stability.

Sometimes when a cooling off period is a wise choice, a person would use _____.

In your own words, define change management.

According to Leavitt's Model of Organizational Change, implementing a new information system would be an example of a change in _____.

Why is having a change management plan important?

An initiating sponsor must stay with the project to the end if it is to succeed.

In Kubler-Ross's Model, _____ is the third stage where the person will try to make deals to avoid the change.

What is the collaboration approach to dealing with conflict? When is it most useful? When is it not appropriate?

The _____ attempts to abolish old ways and institute the new structure as soon as possible.

The text describes three views of conflict; describe these separate views.Which one do you believe is true about the nature of conflict and why?

When using the _____ approach, one party gains at the other party's expense.

The Nature of Information Technology Projects

Project Methodologies and Processes

Measurable Organizational Value and the Business Case

Project Planning: the Project Infrastructure

Project Planning: Scope and the Work Breakdown Structure

The Work Breakdown Structure and Project Estimation

Managing Project Risk

Managing Project Stakeholders and Communication

Managing Project Quality

Leading the Project Team

Project Completion

Filters