Question 1

Services that are provided in the areas of management expertise on such issues as transportation,logistics,and politics are referred to as ________.

Accepted Answer

The answer of Services that are provided in the areas...

Question 2

Due to their nature,services are difficult to inventory.

Accepted Answer

A) True 
 B)False

Question 3

The ability of a nation to protect its internal values from external threats is known as ________.

Accepted Answer

A) deregulation 
B) national security 
C) economic security 
D) government regulation 
E)  cost of communication 
A) deregulation 
B) national security 
C) economic security 
D) government regulation 
E)  cost of communication

Question 4

To be successful in the international service offering,the manager must first determine whether the service will be aimed at people or at things and whether the service act in itself will result in tangible or intangible actions.

Accepted Answer

A) True 
 B)False

Question 5

In Japan,pharmaceuticals cannot be sold outside of a licensed pharmacy.Similarly,travel arrangements can only be made within a registered travel office and banking can only be done during banking hours.As a result,innovations offered by today's communications technology cannot be brought to bear in these industries.This represents the inconvenience of ________.

Accepted Answer

A) discriminatory regulations 
B) nondiscriminatory regulations 
C) deregulations 
D) government regulations 
E) national securities 
A) discriminatory regulations 
B) nondiscriminatory regulations 
C) deregulations 
D) government regulations 
E) national securities

Question 6

Due to the growth of corporate web sites,some firms can quickly become unplanned participants in the international market.

Accepted Answer

A) True 
 B)False

Question 7

Services differ from goods most strongly in their ________.

Accepted Answer

A) perishability 
B) service capacity 
C) customer involvement 
D) intangibility 
E) transparency 
A) perishability 
B) service capacity 
C) customer involvement 
D) intangibility 
E) transparency

Question 8

Active participation of customers in the provision of services they consume is called ________.

Accepted Answer

customer i

Question 9

The traditional economic development pattern is as follows:

Accepted Answer

A) services  manufacturing  agricultural 
B) agricultural  manufacturing  services 
C) manufacturing  agricultural  services 
D) manufacturing  services  agricultural 
E) agricultural  services  manufacturing 
A) services  manufacturing  agricultural 
B) agricultural  manufacturing  services 
C) manufacturing  agricultural  services 
D) manufacturing  services  agricultural 
E) agricultural  services  manufacturing

Question 10

________ refers to the ability of a nation to protect its internal values from external threats.

Accepted Answer

The answer of ________ refers to the ability of a...

Question 11

________ refers to susceptibility to deterioration; the characteristic of services that makes them difficult to store.

Accepted Answer

The answer of ________ refers to susceptibility to deterioration; the...

Question 12

Interference in the marketplace by governments is called ________.

Accepted Answer

government

Question 13

Services tend to be more intangible,personalized,and custom-made than goods.

Accepted Answer

A) True 
 B)False

Question 14

Availability of full disclosure and information about key market factors such as supply,demand,quality,service,and prices is known as ________.

Accepted Answer

The answer of Availability of full disclosure and information about...

Question 15

Rules which do not differentiate between domestic and foreign firms are known as ________.

Accepted Answer

A) discriminatory regulations 
B) nondiscriminatory regulations 
C) deregulations 
D) government regulations 
E) national securities 
A) discriminatory regulations 
B) nondiscriminatory regulations 
C) deregulations 
D) government regulations 
E) national securities

Question 16

Uniform quality of service is known as ________.

Accepted Answer

A) market transparency 
B) service heterogeneity 
C) service consistency 
D) intangibility 
E) perishability 
A) market transparency 
B) service heterogeneity 
C) service consistency 
D) intangibility 
E) perishability

Question 17

World travel and tourism generated US$500 million in 2008.

Accepted Answer

A) True 
 B)False

Question 18

As the number of online vendors has exploded in recent years,offering a superior product guarantees a competitive edge.

Accepted Answer

A) True 
 B)False

Question 19

The economic benefit of money spent in a country or region by travelers from outside the area is called ________.

Accepted Answer

A) sightseeing 
B) tourism 
C) vacation 
D) holiday 
E) retreat 
A) sightseeing 
B) tourism 
C) vacation 
D) holiday 
E) retreat

Question 20

The removal of government interference is referred to as ________.

Accepted Answer

The answer of The removal of government interference is referred...

Services that are provided in the areas of management expertise on such issues as transportation,logistics,and politics are referred to as ________.

Due to their nature,services are difficult to inventory.

The ability of a nation to protect its internal values from external threats is known as ________.

To be successful in the international service offering,the manager must first determine whether the service will be aimed at people or at things and whether the service act in itself will result in tangible or intangible actions.

Due to the growth of corporate web sites,some firms can quickly become unplanned participants in the international market.

Services differ from goods most strongly in their ________.

Active participation of customers in the provision of services they consume is called ________.

The traditional economic development pattern is as follows:

________ refers to the ability of a nation to protect its internal values from external threats.

________ refers to susceptibility to deterioration; the characteristic of services that makes them difficult to store.

Interference in the marketplace by governments is called ________.

Services tend to be more intangible,personalized,and custom-made than goods.

Availability of full disclosure and information about key market factors such as supply,demand,quality,service,and prices is known as ________.

Rules which do not differentiate between domestic and foreign firms are known as ________.

Uniform quality of service is known as ________.

World travel and tourism generated US$500 million in 2008.

As the number of online vendors has exploded in recent years,offering a superior product guarantees a competitive edge.

The economic benefit of money spent in a country or region by travelers from outside the area is called ________.

The removal of government interference is referred to as ________.

The International Business Imperative

Trade and Investment

The Theory of Trade and Investment

The Balance of Payments

Culture

Politics and Law

Financial Markets

Economic Integration, emerging and Developing Markets

Strategic Planning

Corporate Governance and Reform

Coordination, implementation, and Control

Building the Knowledge Base Research Tools

Entry and Expansion

Marketing

Logistics

Financial Management

Human Resource Management

New Horizons

Filters

Exam 15: Services

Services that are provided in the areas of management expertise on such issues as transportation,logistics,and politics are referred to as ________.

Due to their nature,services are difficult to inventory.

The ability of a nation to protect its internal values from external threats is known as ________.

To be successful in the international service offering,the manager must first determine whether the service will be aimed at people or at things and whether the service act in itself will result in tangible or intangible actions.

Due to the growth of corporate web sites,some firms can quickly become unplanned participants in the international market.

Services differ from goods most strongly in their ________.

Active participation of customers in the provision of services they consume is called ________.

The traditional economic development pattern is as follows:

________ refers to the ability of a nation to protect its internal values from external threats.

________ refers to susceptibility to deterioration; the characteristic of services that makes them difficult to store.

Interference in the marketplace by governments is called ________.

Services tend to be more intangible,personalized,and custom-made than goods.

Availability of full disclosure and information about key market factors such as supply,demand,quality,service,and prices is known as ________.

Rules which do not differentiate between domestic and foreign firms are known as ________.

Uniform quality of service is known as ________.

World travel and tourism generated US$500 million in 2008.

As the number of online vendors has exploded in recent years,offering a superior product guarantees a competitive edge.

The economic benefit of money spent in a country or region by travelers from outside the area is called ________.

The removal of government interference is referred to as ________.

The International Business Imperative

Trade and Investment

The Theory of Trade and Investment

The Balance of Payments

Culture

Politics and Law

Financial Markets

Economic Integration, emerging and Developing Markets

Strategic Planning

Corporate Governance and Reform

Coordination, implementation, and Control

Building the Knowledge Base Research Tools

Entry and Expansion

Marketing

Logistics

Financial Management

Human Resource Management

New Horizons

Filters