Question 1

One of the most compelling ways to build a personal connection is through storytelling.

Accepted Answer

A) True 
 B)False

Question 2

A communication audit allows organizations to improve the way in which they respond to routine and nonroutine circumstances.

Accepted Answer

A) True 
 B)False

Question 3

Joe, the marketing manager, provided a sales manual to his sales personnel containing protocols to be followed in all sales situations. This is an example of _____ communication.

Accepted Answer

A)  filtered horizontal 
B)  downward vertical 
C)  interdepartmental horizontal 
D)  upward vertical 
A)  filtered horizontal 
B)  downward vertical 
C)  interdepartmental horizontal 
D)  upward vertical

Question 4

The formats used to convey messages, including oral, written, and electronic, are referred to as communication

Accepted Answer

A)  systems. 
B)  media. 
C)  styles. 
D)  channels. 
A)  systems. 
B)  media. 
C)  styles. 
D)  channels.

Question 5

_____ refers to the amount of control an individual attempts to exercise in communication situations.

Accepted Answer

A)  Motivation 
B)  Negotiation 
C)  Persuasion 
D)  Directness 
A)  Motivation 
B)  Negotiation 
C)  Persuasion 
D)  Directness

Question 6

Kevin and Adam are the marketing executives in an organization. While making presentations during team meetings, Kevin, who is more talkative, uses a wide range of facial expressions and shares his feelings and personal information. In contrast, Adam keeps his feelings private and limits discussions to business-related topics. Based on this description, it can be inferred that

Accepted Answer

A)  Adam is an interactive listener. 
B)  Kevin is an indirect communicator. 
C)  Adam is a self-contained communicator. 
D)  Kevin is a passive listener. 
A)  Adam is an interactive listener. 
B)  Kevin is an indirect communicator. 
C)  Adam is a self-contained communicator. 
D)  Kevin is a passive listener.

Question 7

Which of the following statements about nonverbal communication is true?

Accepted Answer

A)  It involves giving physical attention to a communication partner. 
B)  Space and objects do not impact the interpretation of communication. 
C)  Nonverbal communication consists of letters, pictures, and symbols. 
D)  Body language includes the dress and appearance of the individuals. 
A)  It involves giving physical attention to a communication partner. 
B)  Space and objects do not impact the interpretation of communication. 
C)  Nonverbal communication consists of letters, pictures, and symbols. 
D)  Body language includes the dress and appearance of the individuals.

Question 8

Which of the following statements about communication is true?

Accepted Answer

A)  Communication simply includes what is said and heard. 
B)  Communication is seldom influenced by personal factors. 
C)  Communication is an iterative and interactive process. 
D)  Communication is a series of linear exchanges from one person to another. 
A)  Communication simply includes what is said and heard. 
B)  Communication is seldom influenced by personal factors. 
C)  Communication is an iterative and interactive process. 
D)  Communication is a series of linear exchanges from one person to another.

Question 9

Donald's speech captured the audience, and many left saying their opinion on the subject had been changed. This is an example of

Accepted Answer

A)  motivation. 
B)  persuasion. 
C)  deflection. 
D)  negotiation. 
A)  motivation. 
B)  persuasion. 
C)  deflection. 
D)  negotiation.

Question 10

Which of the following is an example of an attentive listener?

Accepted Answer

A)  Shawn attempts to share with the speaker the feelings and concerns that underlie the message by counseling the speaker. 
B)  April tends to listen to instructions, briefings, and other important information without performing other tasks. 
C)  Richard refrains from making any verbal or nonverbal responses when someone else is talking. 
D)  Ramona responds to speakers with vocal noises such as "ah" and "uh-huh" when speakers say things with which she agrees. 
A)  Shawn attempts to share with the speaker the feelings and concerns that underlie the message by counseling the speaker. 
B)  April tends to listen to instructions, briefings, and other important information without performing other tasks. 
C)  Richard refrains from making any verbal or nonverbal responses when someone else is talking. 
D)  Ramona responds to speakers with vocal noises such as "ah" and "uh-huh" when speakers say things with which she agrees.

Question 11

To bridge linguistic and communication differences, individuals should be careful about telling jokes that may be culturally sensitive.

Accepted Answer

A) True 
 B)False

Question 12

According to Erving Goffman, the "front stage" dictates that we employ certain standards of politeness and decorum when communicating.

Accepted Answer

A) True 
 B)False

Question 13

Noise is often maximized by an ongoing back-and-forth process of seeking clarification.

Accepted Answer

A) True 
 B)False

Question 14

According to Aristotle, the goal of pathos is to

Accepted Answer

A)  appeal to the minds of the audience. 
B)  provide the audience rationale for change. 
C)  make an emotional connection with the audience. 
D)  simply convey the facts to the audience. 
A)  appeal to the minds of the audience. 
B)  provide the audience rationale for change. 
C)  make an emotional connection with the audience. 
D)  simply convey the facts to the audience.

Question 15

Aristotle believed that pathos was the most important element of persuasion.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is an example of deflecting in supportive communication?

Accepted Answer

A)  Mario relates similar experiences. 
B)  Ricky reiterates the main points. 
C)  Joy offers advice and suggestions. 
D)  Jackie asks follow-up questions for clarification. 
A)  Mario relates similar experiences. 
B)  Ricky reiterates the main points. 
C)  Joy offers advice and suggestions. 
D)  Jackie asks follow-up questions for clarification.

Question 17

What can individuals do to bridge cultural differences in linguistics and communication?

Accepted Answer

To bridge linguistic and communication d

Question 18

Which of the following is an example of reflecting in supportive communication?

Accepted Answer

A)  Julio relates similar experiences. 
B)  Joe reiterates the main points. 
C)  Doris offers advice and suggestions. 
D)  Charles asks follow-up questions for clarification. 
A)  Julio relates similar experiences. 
B)  Joe reiterates the main points. 
C)  Doris offers advice and suggestions. 
D)  Charles asks follow-up questions for clarification.

Question 19

Identify a personal aspect that influences communication.

Accepted Answer

A)  Message 
B)  Approach 
C)  Context 
D)  Medium 
A)  Message 
B)  Approach 
C)  Context 
D)  Medium

Question 20

Of the three elements of communication, ethos refers to the

Accepted Answer

A)  demonstrator's passion to argue. 
B)  rationale for action. 
C)  facts that need to be conveyed. 
D)  credibility of the speaker. 
A)  demonstrator's passion to argue. 
B)  rationale for action. 
C)  facts that need to be conveyed. 
D)  credibility of the speaker.

One of the most compelling ways to build a personal connection is through storytelling.

A communication audit allows organizations to improve the way in which they respond to routine and nonroutine circumstances.

Joe, the marketing manager, provided a sales manual to his sales personnel containing protocols to be followed in all sales situations. This is an example of _____ communication.

The formats used to convey messages, including oral, written, and electronic, are referred to as communication

_____ refers to the amount of control an individual attempts to exercise in communication situations.

Which of the following statements about nonverbal communication is true?

Which of the following statements about communication is true?

Donald's speech captured the audience, and many left saying their opinion on the subject had been changed. This is an example of

Which of the following is an example of an attentive listener?

To bridge linguistic and communication differences, individuals should be careful about telling jokes that may be culturally sensitive.

According to Erving Goffman, the "front stage" dictates that we employ certain standards of politeness and decorum when communicating.

Noise is often maximized by an ongoing back-and-forth process of seeking clarification.

According to Aristotle, the goal of pathos is to

Aristotle believed that pathos was the most important element of persuasion.

Which of the following is an example of deflecting in supportive communication?

What can individuals do to bridge cultural differences in linguistics and communication?

Which of the following is an example of reflecting in supportive communication?

Identify a personal aspect that influences communication.

Of the three elements of communication, ethos refers to the

Introduction to Management

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Ethics and Corporate Social Responsibility

Introduction to Strategy

Business-Level Strategy

Corporate-Level Strategy

Organizational Design

Organizational Culture

Managing Human Capital

Performance Management

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Becoming a Leader: Knowing Yourself

Power and Influence

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Exam 19: Communication

One of the most compelling ways to build a personal connection is through storytelling.

A communication audit allows organizations to improve the way in which they respond to routine and nonroutine circumstances.

Joe, the marketing manager, provided a sales manual to his sales personnel containing protocols to be followed in all sales situations. This is an example of _____ communication.

The formats used to convey messages, including oral, written, and electronic, are referred to as communication

_____ refers to the amount of control an individual attempts to exercise in communication situations.

Which of the following statements about nonverbal communication is true?

Which of the following statements about communication is true?

Donald's speech captured the audience, and many left saying their opinion on the subject had been changed. This is an example of

Which of the following is an example of an attentive listener?

To bridge linguistic and communication differences, individuals should be careful about telling jokes that may be culturally sensitive.

According to Erving Goffman, the "front stage" dictates that we employ certain standards of politeness and decorum when communicating.

Noise is often maximized by an ongoing back-and-forth process of seeking clarification.

According to Aristotle, the goal of pathos is to

Aristotle believed that pathos was the most important element of persuasion.

Which of the following is an example of deflecting in supportive communication?

What can individuals do to bridge cultural differences in linguistics and communication?

Which of the following is an example of reflecting in supportive communication?

Identify a personal aspect that influences communication.

Of the three elements of communication, ethos refers to the

Introduction to Management

The Global Business Environment

Ethics and Corporate Social Responsibility

Introduction to Strategy

Business-Level Strategy

Corporate-Level Strategy

Organizational Design

Organizational Culture

Managing Human Capital

Performance Management

Organizational Change

Leadership in Organizations

Becoming a Leader: Knowing Yourself

Power and Influence

Decision Making

Conflict and Negotiation

Leading Teams

Motivation

Networking

Filters