Question 1

Define organizational change and briefly explain how change can be driven by external factors.

Accepted Answer

Organizational change consists of the pr

Question 2

Which of the following is a most cited reason why organizations initiate change?

Accepted Answer

A)  To satisfy customers 
B)  To motivate employees 
C)  To improve performance 
D)  To avoid monotony 
A)  To satisfy customers 
B)  To motivate employees 
C)  To improve performance 
D)  To avoid monotony

Question 3

Inertia refers to the ability of organizations to change as rapidly as the environment.

Accepted Answer

A) True 
 B)False

Question 4

Organizations that focus on both sustainable and disruptive technologies often make bad decisions concerning disruptive innovations.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is the first step involved in the change process?

Accepted Answer

A)  Communicating change model 
B)  Creating dissatisfaction 
C)  Developing an implementation process 
D)  Creating a desirable model 
A)  Communicating change model 
B)  Creating dissatisfaction 
C)  Developing an implementation process 
D)  Creating a desirable model

Question 6

One result of globalization is the increasing need for organizations to tailor their products and services to local preferences.

Accepted Answer

A) True 
 B)False

Question 7

GudGadgets is a leading manufacturing company. It used a particular raw material as the base for manufacturing most of its products. Due to some recent events, the government banned the overall supply of that raw material. As a result, the company had to switch to another raw material. This called for a change in the machines and other processes involved in manufacturing its products. The company stopped the production of some established products and introduced new products to remain competitive. This scenario is an example of _____ change.

Accepted Answer

A)  transformative 
B)  organic 
C)  incremental 
D)  planned 
A)  transformative 
B)  organic 
C)  incremental 
D)  planned

Question 8

Which of the following statements best describes sustainable technologies?

Accepted Answer

A)  They focus on developing overall scale economies and global efficiency instead of catering to local tastes. 
B)  They improve the performance of established products, along the dimensions of performance that mainstream customers in major markets have historically valued. 
C)  They are the processes that organizations go through to better achieve their purpose by adapting themselves according to internal phenomena. 
D)  They are the innovative forces that usually appear in market peripheries and have attributes that only a small portion of the population currently value. 
A)  They focus on developing overall scale economies and global efficiency instead of catering to local tastes. 
B)  They improve the performance of established products, along the dimensions of performance that mainstream customers in major markets have historically valued. 
C)  They are the processes that organizations go through to better achieve their purpose by adapting themselves according to internal phenomena. 
D)  They are the innovative forces that usually appear in market peripheries and have attributes that only a small portion of the population currently value.

Question 9

In the change process, _____ refer to the manner in which employees work together and set priorities about what is important.

Accepted Answer

A)  resources 
B)  values 
C)  assets 
D)  models 
A)  resources 
B)  values 
C)  assets 
D)  models

Question 10

Discuss the factors causing resistance to organizational change.

Accepted Answer

One way to better understand resistance

Question 11

Innovative products having attributes that appear to satisfy only a small subset of the market and often do not initially appear to be very compelling or valuable are referred to as

Accepted Answer

A)  sustainable technologies. 
B)  core competencies. 
C)  disruptive technologies. 
D)  value propositions. 
A)  sustainable technologies. 
B)  core competencies. 
C)  disruptive technologies. 
D)  value propositions.

Question 12

In a company meeting, Peter, the CEO, is pointing to disappointing sales results and to the ways competitors in the industry are gaining competitive advantages. Peter is in what stage of the change process?

Accepted Answer

A)  Creating dissatisfaction 
B)  Communicating a change model 
C)  Developing an implementation process 
D)  Creating a desirable model 
A)  Creating dissatisfaction 
B)  Communicating a change model 
C)  Developing an implementation process 
D)  Creating a desirable model

Question 13

Juli is an employee at a company where the CEO is pushing for drastic change in production processes. Juli is not sure she has the skills required for the new processes and is resisting change. The change leader needs to

Accepted Answer

A)  discourage employees from venting any frustration or concern. 
B)  assign Juli to a task force. 
C)  assure employees that there is a path for success that will be facilitated through training and development opportunities. 
D)  assure employees that they will get credit for past achievements. 
A)  discourage employees from venting any frustration or concern. 
B)  assign Juli to a task force. 
C)  assure employees that there is a path for success that will be facilitated through training and development opportunities. 
D)  assure employees that they will get credit for past achievements.

Question 14

Which of the following firms is most likely to have the greatest employee resistance to change?

Accepted Answer

A)  A firm undergoing a change process that creates an uncertain environment causing a sense of fear among employees 
B)  A firm undergoing a change process that would result in employees getting increased pay or promotions 
C)  A firm undergoing a change process that does not require any reevaluation of roles, priorities, and processes 
D)  A firm in the process of change where change leaders communicate the reasons for change to employees 
A)  A firm undergoing a change process that creates an uncertain environment causing a sense of fear among employees 
B)  A firm undergoing a change process that would result in employees getting increased pay or promotions 
C)  A firm undergoing a change process that does not require any reevaluation of roles, priorities, and processes 
D)  A firm in the process of change where change leaders communicate the reasons for change to employees

Question 15

List the characteristics of successful change leaders.

Accepted Answer

Successful change leaders share the foll

Question 16

Walmart introduced electronic scanning of uniform product codes at the point of sale years ahead of most of its competitors. This is an example of both _____ change.

Accepted Answer

A)  reactive and transformative 
B)  proactive and transformative 
C)  proactive and incremental 
D)  reactive and incremental 
A)  reactive and transformative 
B)  proactive and transformative 
C)  proactive and incremental 
D)  reactive and incremental

Question 17

Dissatisfaction provides the energy necessary for breaking organizational inertia.

Accepted Answer

A) True 
 B)False

Question 18

Leaders must not allow employees affected by change to vent their frustrations or concerns.

Accepted Answer

A) True 
 B)False

Question 19

Juan is an employee at a company where the CEO is pushing for drastic change in processes. Juan just finished creating computer programming that streamlined the old processes, for which he was expecting a raise and promotion. The proposed new changes make all of his recent work null and void. Juan is resisting change. The change leader needs to

Accepted Answer

A)  discourage employees from venting any frustration or concern. 
B)  assign Juan to a task force. 
C)  assure employees that there is a path for success that will be facilitated through training and development opportunities. 
D)  assure employees that they will get credit for past achievements. 
A)  discourage employees from venting any frustration or concern. 
B)  assign Juan to a task force. 
C)  assure employees that there is a path for success that will be facilitated through training and development opportunities. 
D)  assure employees that they will get credit for past achievements.

Question 20

Based on the results of SWOT analysis, the corporate strategy department of an organization made some changes to the organizational structure in an attempt to improve the efficiency and effectiveness of the organizational activities. This scenario is an example of _____ change.

Accepted Answer

A)  organic 
B)  reactive 
C)  planned 
D)  transformative 
A)  organic 
B)  reactive 
C)  planned 
D)  transformative

Define organizational change and briefly explain how change can be driven by external factors.

Which of the following is a most cited reason why organizations initiate change?

Inertia refers to the ability of organizations to change as rapidly as the environment.

Organizations that focus on both sustainable and disruptive technologies often make bad decisions concerning disruptive innovations.

Which of the following is the first step involved in the change process?

One result of globalization is the increasing need for organizations to tailor their products and services to local preferences.

Which of the following statements best describes sustainable technologies?

In the change process, _____ refer to the manner in which employees work together and set priorities about what is important.

Discuss the factors causing resistance to organizational change.

Innovative products having attributes that appear to satisfy only a small subset of the market and often do not initially appear to be very compelling or valuable are referred to as

In a company meeting, Peter, the CEO, is pointing to disappointing sales results and to the ways competitors in the industry are gaining competitive advantages. Peter is in what stage of the change process?

Juli is an employee at a company where the CEO is pushing for drastic change in production processes. Juli is not sure she has the skills required for the new processes and is resisting change. The change leader needs to

Which of the following firms is most likely to have the greatest employee resistance to change?

List the characteristics of successful change leaders.

Walmart introduced electronic scanning of uniform product codes at the point of sale years ahead of most of its competitors. This is an example of both _____ change.

Dissatisfaction provides the energy necessary for breaking organizational inertia.

Leaders must not allow employees affected by change to vent their frustrations or concerns.

Based on the results of SWOT analysis, the corporate strategy department of an organization made some changes to the organizational structure in an attempt to improve the efficiency and effectiveness of the organizational activities. This scenario is an example of _____ change.

Introduction to Management

The Global Business Environment

Ethics and Corporate Social Responsibility

Introduction to Strategy

Business-Level Strategy

Corporate-Level Strategy

Organizational Design

Organizational Culture

Managing Human Capital

Performance Management

Leadership in Organizations

Becoming a Leader: Knowing Yourself

Power and Influence

Decision Making

Conflict and Negotiation

Leading Teams

Motivation

Communication

Networking

Filters

Exam 11: Organizational Change

Define organizational change and briefly explain how change can be driven by external factors.

Which of the following is a most cited reason why organizations initiate change?

Inertia refers to the ability of organizations to change as rapidly as the environment.

Organizations that focus on both sustainable and disruptive technologies often make bad decisions concerning disruptive innovations.

Which of the following is the first step involved in the change process?

One result of globalization is the increasing need for organizations to tailor their products and services to local preferences.

Which of the following statements best describes sustainable technologies?

In the change process, _____ refer to the manner in which employees work together and set priorities about what is important.

Discuss the factors causing resistance to organizational change.

Innovative products having attributes that appear to satisfy only a small subset of the market and often do not initially appear to be very compelling or valuable are referred to as

In a company meeting, Peter, the CEO, is pointing to disappointing sales results and to the ways competitors in the industry are gaining competitive advantages. Peter is in what stage of the change process?

Juli is an employee at a company where the CEO is pushing for drastic change in production processes. Juli is not sure she has the skills required for the new processes and is resisting change. The change leader needs to

Which of the following firms is most likely to have the greatest employee resistance to change?

List the characteristics of successful change leaders.

Walmart introduced electronic scanning of uniform product codes at the point of sale years ahead of most of its competitors. This is an example of both _____ change.

Dissatisfaction provides the energy necessary for breaking organizational inertia.

Leaders must not allow employees affected by change to vent their frustrations or concerns.

Based on the results of SWOT analysis, the corporate strategy department of an organization made some changes to the organizational structure in an attempt to improve the efficiency and effectiveness of the organizational activities. This scenario is an example of _____ change.

Introduction to Management

The Global Business Environment

Ethics and Corporate Social Responsibility

Introduction to Strategy

Business-Level Strategy

Corporate-Level Strategy

Organizational Design

Organizational Culture

Managing Human Capital

Performance Management

Leadership in Organizations

Becoming a Leader: Knowing Yourself

Power and Influence

Decision Making

Conflict and Negotiation

Leading Teams

Motivation

Communication

Networking

Filters