Exam 7: Organizational Design

 In a _____ structure, "knowledge workers" are organized to work as individual contributors or to be a part of a work cluster that provides a certain expertise for the organization.

 Of the five activities that make a firm customer-centric, connection involves

 The key advantage of the matrix structure is that it creates clarity for managers who are simultaneously accountable to distinct units that don't always share the same objectives.

 The process by which firms impact the nature of their overarching environment and adapt their organization in response to evolving contextual factors is called

 Define organizational structure and briefly describe its types.

 Which of the following terms refers to a functional unit that operates according to its own rules and guidelines and does not openly share information with other units?

 Which of the following statements is an advantage of a network structure?

 Which of the following is a weakness of the matrix structure?

 Starbucks joining forces with Pepsi to distribute its cold Frappuccino products to retail/grocery outlets is an example of pursuing customer-centricity through

 Which of the following terms refers to a structure where many employees have two bosses (one divisional and one functional) with equal authority in the organization?

 Which of the following statements is true of division of labor?

 Which of the following firms is most likely to benefit from the clan approach?

 When a hotel chain empowered all employees dealing directly with customers with the ability to make decisions regarding the best way to rectify situations with unhappy customers, it was an example of pursuing customer-centricity through

 Fine Gadgets, a gadgets manufacturing company, has an organizational structure where the employees have to strictly follow rules and regulations stated by the management. Moreover, only the top management is allowed to make key decisions regarding organizational activities. Fine Gadgets is an example of a _____ organization.

 Thomas, the head of the marketing department in an organization, has structured his department in such a way that the roles and responsibilities of his workers are loosely defined. Moreover, he does not exert too much control over his workers and encourages two-way communication. His workers tend to be highly satisfied with their jobs when compared to those in the finance department, headed by John who exerts more control. From this scenario it can be inferred that Thomas has adopted a _____ mechanism for coordinating.

 Behaviorists are those who support a more open organizational structure where roles and responsibilities are loosely defined.

 Which of the following statements about the divisional structure is true?

 One of the primary mechanisms by which the objectives of a firm are achieved is through the way the firm is organized.

 Which of the following firms is most likely to benefit from a bureaucratic approach?

 _____ is defined as the pattern of organizational roles, relationships, and procedures that enable coordinated action among employees.