Exam 10: Supervisory Leadership and the Management of Change

Alan provides his employees with opportunities to influence and share in organizational decision making. What style of supervision is Alan following?

A good supervisor sometimes shows how a job can be done more efficiently, promptly, or courteously.

Dino works in a complex factory environment. As the supervisor of the factory, he takes satisfaction in knowing how to operate every machine in the building with particular expertise. However, he is wearing himself thin by trying to do too many tasks by himself. He knows that he should be delegating many of the things that he currently does himself to his subordinates, yet he is reluctant to do so. Describe why Dino may be reluctant.

A store clerk should have the authority to give a customer's money back within specified limitations.

Principles of empowerment are more conducive to the general supervisory style.

After a natural disaster wiped out an entire town, the townspeople and city administrators met to establish a rebuilding strategy. This is an example of _________ change.

What takes place when organizations rapidly engage supervisors and employees at all levels in education, training, and the establishment of clear accountability for change processes and tasks?

According to Kouzes and Posner, which of the following is NOT one of the practices of effective leaders?

Delegation is the process of entrusting duties and related authority to peers.

Successful supervisors tend to be somewhat more intelligent than the average subordinate.

It is not always necessary to receive total approval, but a supervisor should at least consult with those who might be impacted by the change.

Great leaders are known as great communicators with impeccably credibility.

After a much-publicized safety breach at D&A Chemicals Inc., supervisors and employees at all levels became rapidly engaged in education and training of safety measures and precautions. This best demonstrates which type of change?

Probably the most important factor in reducing employee resistance to change is:

All of the following are reasons that supervisors may be reluctant to delegate tasks to their employees, EXCEPT:

At work, Lisa meets with her subordinates at least twice a week to convey to them what tasks must be done and how, when, and why they are to be completed. Which approach to supervisory leadership does Lisa use?

There are no jobs that a supervisor cannot delegate to someone else.

Supervisors who empower others to act strengthen their employees and promote teamwork among them.

Henrietta, a supervisor at a hair salon, believes that by responding to the needs of her employees, they are able to be the best that they can be. This in turn makes her more effective at her job too. Henrietta is a proponent of which leadership principle?

When supervisors become engaged in organizational renewal, they should practice all of the following steps EXCEPT: