Question 1

Employees that assist with paperwork at all levels of the firm are called:

Accepted Answer

A) data workers. 
B) knowledge workers. 
C) operational management. 
D) service workers. 
A) data workers. 
B) knowledge workers. 
C) operational management. 
D) service workers. A

Question 2

How can a good CRM system increase profits for a company?

Accepted Answer

Customer relationship management uses information systems to coordinate all of the business processes surrounding the firm's interactions with its customers. The systems consolidate customer information from multiple sources - telephone, e-mail, wireless devices, traditional sales and marketing systems, and the Web - so that the firm can obtain a unified view of a customer. Understanding the customer allows a firm to increase the effectiveness of their marketing campaigns.

Question 3

________ support making decisions that are unique, rapidly changing, and not easily specified in advance.

Accepted Answer

A) Management information systems 
B) Transaction processing systems 
C) Executive support systems 
D) Decision support systems 
A) Management information systems 
B) Transaction processing systems 
C) Executive support systems 
D) Decision support systems D

Question 4

ESSs are designed to incorporate data about external events, but they also draw summarized information from internal MIS and DSS.

Accepted Answer

A) True 
 B)False

Question 5

Management information systems primarily support nonroutine decision making.

Accepted Answer

A) True 
 B)False

Question 6

Checking for product quality is an activity associated with the ________ function.

Accepted Answer

A) finance and accounting 
B) human resources 
C) manufacturing and production 
D) sales and marketing 
A) finance and accounting 
B) human resources 
C) manufacturing and production 
D) sales and marketing

Question 7

You manage the Information Systems department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics, such as views and click-throughs, about their current banner ads. Which type of system will most efficiently provide a solution?

Accepted Answer

A) CRM 
B) Enterprise system 
C) Extranet 
D) Intranet 
A) CRM 
B) Enterprise system 
C) Extranet 
D) Intranet

Question 8

ESSs are designed to serve the middle management of the organization.

Accepted Answer

A) True 
 B)False

Question 9

Systems analysts are highly trained technical specialists who write the software instructions for computers.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following best describes the type of information systems P&G implemented to maintain competitive advantage, as discussed in the chapter case?

Accepted Answer

A) ESS 
B) DSS 
C) TPS 
D) KMS 
A) ESS 
B) DSS 
C) TPS 
D) KMS

Question 11

A business process is a single step taken in a set of logically related activities that accomplish a specific business task.

Accepted Answer

A) True 
 B)False

Question 12

Transaction processing systems are most commonly encountered at the senior management level of an organization.

Accepted Answer

A) True 
 B)False

Question 13

Transaction processing systems are the basic business systems that serve the operational level of the organization.

Accepted Answer

A) True 
 B)False

Question 14

Which type of system would you use to determine what trends in your supplier's industry will affect your firm the most in five years?

Accepted Answer

A) ESS 
B) TPS 
C) MIS 
D) DSS 
A) ESS 
B) TPS 
C) MIS 
D) DSS

Question 15

Which of the following collaboration tools would be appropriate for participants in separate locations who need to collaborate synchronously?

Accepted Answer

A) Blog 
B) Team room 
C) Electronic meeting software 
D) Group calendar 
A) Blog 
B) Team room 
C) Electronic meeting software 
D) Group calendar

Question 16

Engineers and architects are examples of:

Accepted Answer

A) senior management. 
B) production workers. 
C) knowledge workers. 
D) middle management. 
A) senior management. 
B) production workers. 
C) knowledge workers. 
D) middle management.

Question 17

What is the most important benefit of an enterprise application?

Accepted Answer

A) Enabling speed of communicating 
B) Enabling business functions and departments to share information 
C) Enabling a company to work collaboratively with customers and suppliers 
D) Enabling cost-effective, e-business processes 
A) Enabling speed of communicating 
B) Enabling business functions and departments to share information 
C) Enabling a company to work collaboratively with customers and suppliers 
D) Enabling cost-effective, e-business processes

Question 18

Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?

Accepted Answer

A) ESS 
B) TPS 
C) MIS 
D) DSS 
A) ESS 
B) TPS 
C) MIS 
D) DSS

Question 19

In a business environment, the focus of collaboration is to:

Accepted Answer

A) accomplish the task at hand. 
B) provide a sense of community. 
C) foster better communication. 
D) prevent miscommunication. 
A) accomplish the task at hand. 
B) provide a sense of community. 
C) foster better communication. 
D) prevent miscommunication.

Question 20

The three principal levels of hierarchies within a business organization are:

Accepted Answer

A) management, knowledge workers, and service workers. 
B) senior management, middle management, and operational management. 
C) management, data workers, and operational management. 
D) senior management, operational management, and workers. 
A) management, knowledge workers, and service workers. 
B) senior management, middle management, and operational management. 
C) management, data workers, and operational management. 
D) senior management, operational management, and workers.

Employees that assist with paperwork at all levels of the firm are called:

How can a good CRM system increase profits for a company?

________ support making decisions that are unique, rapidly changing, and not easily specified in advance.

ESSs are designed to incorporate data about external events, but they also draw summarized information from internal MIS and DSS.

Management information systems primarily support nonroutine decision making.

Checking for product quality is an activity associated with the ________ function.

ESSs are designed to serve the middle management of the organization.

Systems analysts are highly trained technical specialists who write the software instructions for computers.

Which of the following best describes the type of information systems P&G implemented to maintain competitive advantage, as discussed in the chapter case?

A business process is a single step taken in a set of logically related activities that accomplish a specific business task.

Transaction processing systems are most commonly encountered at the senior management level of an organization.

Transaction processing systems are the basic business systems that serve the operational level of the organization.

Which type of system would you use to determine what trends in your supplier's industry will affect your firm the most in five years?

Which of the following collaboration tools would be appropriate for participants in separate locations who need to collaborate synchronously?

Engineers and architects are examples of:

What is the most important benefit of an enterprise application?

Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?

In a business environment, the focus of collaboration is to:

The three principal levels of hierarchies within a business organization are:

Business Information Systems in Your Career

Achieving Competitive Advantage With Information Systems

Ethical and Social Issues in Information Systems

It Infrastructure: Hardware and Software

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets, Digital Goods

Improving Decision Making and Managing Knowledge

Building Information Systems and Managing Projects

Filters

Exam 2: Global E-Business and Collaboration

Employees that assist with paperwork at all levels of the firm are called:

How can a good CRM system increase profits for a company?

________ support making decisions that are unique, rapidly changing, and not easily specified in advance.

ESSs are designed to incorporate data about external events, but they also draw summarized information from internal MIS and DSS.

Management information systems primarily support nonroutine decision making.

Checking for product quality is an activity associated with the ________ function.

ESSs are designed to serve the middle management of the organization.

Systems analysts are highly trained technical specialists who write the software instructions for computers.

Which of the following best describes the type of information systems P&G implemented to maintain competitive advantage, as discussed in the chapter case?

A business process is a single step taken in a set of logically related activities that accomplish a specific business task.

Transaction processing systems are most commonly encountered at the senior management level of an organization.

Transaction processing systems are the basic business systems that serve the operational level of the organization.

Which type of system would you use to determine what trends in your supplier's industry will affect your firm the most in five years?

Which of the following collaboration tools would be appropriate for participants in separate locations who need to collaborate synchronously?

Engineers and architects are examples of:

What is the most important benefit of an enterprise application?

Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?

In a business environment, the focus of collaboration is to:

The three principal levels of hierarchies within a business organization are:

Business Information Systems in Your Career

Achieving Competitive Advantage With Information Systems

Ethical and Social Issues in Information Systems

It Infrastructure: Hardware and Software

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets, Digital Goods

Improving Decision Making and Managing Knowledge

Building Information Systems and Managing Projects

Filters