Exam 9: Enterprise Applications to Manage Supply Chains and Respond to Customers

With new flows of information made possible by Web-based tools,supply chain management can more easily follow a(n)________ model.

Identify two types of customer relationships management applications.

________ consists of a set of interdependent software modules that support basic internal business processes for finance and accounting,human resources,manufacturing and production,and sales and marketing.

Plant Away is an Oregon-based retailer and distributor of trees and shrubs.They have hundreds of smaller nurseries based around the country that grow the plant stock.The majority of their business is conducted online: Consumers purchase typically small quantities of products online and Plant Away coordinates the shipping from the most appropriate nursery.What unique problems might you anticipate they have in their supply chain? What might remedy these problems?

Enterprise applications also introduce "________."

You have been asked to implement enterprise software for a manufacturer of kitchen appliances.What is the first step you should take?

Supply chain inefficiencies can waste as much as 25 percent of a company's operating costs.

Companies with effective supply chain management systems can expect

Concurrent supply chains are made possible by which technology?

Supply chain management systems require multiple organizations to ________ information and business processes.

A firm would use ________ tables provided by the software to tailor a particular aspect of the system to the way it does business.

The difference between push- and pull-based models is summarized by the slogan "Make what we sell,not sell what we make."

Supply chain management may need to reflect foreign government regulations and cultural differences.

Companies are realizing that their only enduring competitive strength may be their ________ with customers.

All CRM packages contain modules for PRM and ERM.

In addition to reducing costs,supply chain management systems help increase ________.

Identify two classifications for supply chain software.For each classification,identify five capabilities.

Enterprise systems can improve management reporting and decision making.

A suite of integrated software modules for finance and accounting,human resources,manufacturing and production,and sales and marketing that allows data to be used by multiple functions and business processes best describes

In order to achieve maximum benefit from an enterprise software package,a business