Exam 12: Enhancing Decision Making

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Business ________ toolset is a set of software tools are used to analyze data and produce reports,respond to questions posed by managers,and track the progress of the business using key indicators of performance.

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________ consists of discovering,identifying,and understanding the problems occurring in the organization-why a problem exists,where,and what effects it is having on the firm.

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A(n)________ model determines the best resource allocation to maximize or minimize specified variables.

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________ are visual tools for presenting performance data defined by users.

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The classical model of management does not address what exactly managers do when they plan,decide things,and control the work of others.

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In contrast to the classical model of management,behavioural models see the actual behaviour of managers as being more

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Simon's description of decision making consists of which four stages?

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________ reports are predefined reports based on industry-specific requirements.

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________ face many unstructured decision situations,such as establishing the firm's five- or ten-year goals or deciding new markets to enter.

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DSS are a special category of GIS.

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Rank-and-file employees tend to make more structured decisions.

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What is the business value of a DSS?

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________ analytics,are being built into mainstream applications for everyday decision making by all types of employees,especially in finance and marketing.

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MIS,DSS,and ESS deliver information and knowledge to different people and levels in the firm-operational employees,operational managers,middle managers,and ________.

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Businesses must deal with both ________ and unstructured data from many different sources,including mobile devices and the Internet.

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The balanced score card is a framework for operationalizing a firm's strategic plan by focusing on measurable outcomes on four dimensions of firm performance.

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A well-designed ESS will allow management to

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________ and rank-and-file employees tend to make more structured decisions.

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The third stage in Simon's description of decision making is ________.

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Operational management and rank-and-file employees tend to make more ________ decisions.

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