Question 1

What are thee strategies that can be employed when considering a modification to the place and time of service delivery?

Accepted Answer

No change, varying the times w

Question 2

Discuss why a subway car has elastic capacity.

Accepted Answer

A subway car has elastic capacity becaus

Question 3

What are the two basic approaches to fluctuating demand?

Accepted Answer

Adjust the level of

Question 4

What are the four supply and demand conditions that a fixed-capacity service may face?

Accepted Answer

Excess demand, demand exceeds

Question 5

Describe four of the ten propositions on the psychology of waiting lines.

Accepted Answer

Waiting lines create dissatisfied custom

Question 6

The term "productive capacity" refers to the resources or assets that a firm can employ to create goods and services.

Accepted Answer

A) True 
 B)False

Question 7

List the six actions managers can take to adjust capacity as needed.

Accepted Answer

Schedule downtime during periods of low

Question 8

The demand on a city bus is likely to vary by all EXCEPT which of the following?

Accepted Answer

A) Time of day. 
B) Day of the week. 
C) Season of the year. 
D) Population density in the city. 
E) All of the above will likely cause demand to vary on a city bus. 
A) Time of day. 
B) Day of the week. 
C) Season of the year. 
D) Population density in the city. 
E) All of the above will likely cause demand to vary on a city bus.

Question 9

Discuss how PrimeTimeTables can be successful in their business and the problems they face in the provision of their service.

Accepted Answer

Mr. Riffaud is the president of Personal

Question 10

Financial success in businesses with limited capacity depends largely on how capacity is used.

Accepted Answer

A) True 
 B)False

Question 11

Mont Tremblant uses all the following ways to attract guests during summer EXCEPT _____________.

Accepted Answer

A) water sports on the lake 
B) face painting 
C) balloon sculpting 
D) wind surfing 
E) roller-blading 
A) water sports on the lake 
B) face painting 
C) balloon sculpting 
D) wind surfing 
E) roller-blading

Question 12

Which of the following is the correct action for a firm to take that wants to reduce demand and has insufficient capacity?

Accepted Answer

A) Take no action. 
B) Consider override for most desirable segments. 
C) Consider priority systems for most desirable segments. 
D) Increase prices or encourage use in other time slots. 
E) Lower prices selectivele. 
A) Take no action. 
B) Consider override for most desirable segments. 
C) Consider priority systems for most desirable segments. 
D) Increase prices or encourage use in other time slots. 
E) Lower prices selectivele.

Question 13

Give a situation where optimal and maximum capacities are the same.

Accepted Answer

Live theat

Question 14

Capacity of service can be stretched over long period of time and staff may be able to work at high levels of efficiency.

Accepted Answer

A) True 
 B)False

Question 15

Describe how ski resorts manage traditionally seasonal supply and demand fluctuations.

Accepted Answer

Traditionally ski resorts only operated

Question 16

When a firm wants to inventory demand via a reservation system and has insufficient capacity it should lower prices selectively.

Accepted Answer

A) True 
 B)False

Question 17

Demand patterns are usually random.

Accepted Answer

A) True 
 B)False

Question 18

Describe what the term "yield" means in the context of a reservation strategy.

Accepted Answer

The term "yield" refers to the average r

Question 19

Which of the following is NOT one of the ways to change the overall level of capacity to match demand variations?

Accepted Answer

A) Use part-time employees. 
B) Ask customers to share. 
C) Invite customers to perform self-service. 
D) Cross-train employees. 
E) Share facilities with the supplier. 
A) Use part-time employees. 
B) Ask customers to share. 
C) Invite customers to perform self-service. 
D) Cross-train employees. 
E) Share facilities with the supplier.

Question 20

All of the following are ways to make waits more bearable EXCEPT ____________.

Accepted Answer

A) encourage group waits 
B) keep customers occupied while waiting 
C) make customers feel comfortable during waits 
D) let customers know how long they are expected to wait 
E) provide the customers with no explanation for the wait 
A) encourage group waits 
B) keep customers occupied while waiting 
C) make customers feel comfortable during waits 
D) let customers know how long they are expected to wait 
E) provide the customers with no explanation for the wait

What are thee strategies that can be employed when considering a modification to the place and time of service delivery?

Discuss why a subway car has elastic capacity.

What are the two basic approaches to fluctuating demand?

What are the four supply and demand conditions that a fixed-capacity service may face?

Describe four of the ten propositions on the psychology of waiting lines.

The term "productive capacity" refers to the resources or assets that a firm can employ to create goods and services.

List the six actions managers can take to adjust capacity as needed.

The demand on a city bus is likely to vary by all EXCEPT which of the following?

Discuss how PrimeTimeTables can be successful in their business and the problems they face in the provision of their service.

Financial success in businesses with limited capacity depends largely on how capacity is used.

Mont Tremblant uses all the following ways to attract guests during summer EXCEPT _____________.

Which of the following is the correct action for a firm to take that wants to reduce demand and has insufficient capacity?

Give a situation where optimal and maximum capacities are the same.

Capacity of service can be stretched over long period of time and staff may be able to work at high levels of efficiency.

Describe how ski resorts manage traditionally seasonal supply and demand fluctuations.

When a firm wants to inventory demand via a reservation system and has insufficient capacity it should lower prices selectively.

Demand patterns are usually random.

Describe what the term "yield" means in the context of a reservation strategy.

Which of the following is NOT one of the ways to change the overall level of capacity to match demand variations?

All of the following are ways to make waits more bearable EXCEPT ____________.

Introduction to Services Marketing

Customer Behavior in a Services Context

Positioning Services in Competitive Markets

Developing Service Products Core and Supplementary Elements

Distributing Service through Physical and Electronic Channels

Setting Prices and Implementing Revenue Management

Promoting Services and Educating Customers

Designing and Managing Service Processes

Crafting the Service Environment

Managing People for Service Advantage

Managing Relationships and Building Loyalty

Complaint Handling and Service Recovery

Improving Service Quality and Productivity

Building a World-Class Service Organization

Filters

Exam 9: Balancing Demand against Productive Capacity

What are thee strategies that can be employed when considering a modification to the place and time of service delivery?

Discuss why a subway car has elastic capacity.

What are the two basic approaches to fluctuating demand?

What are the four supply and demand conditions that a fixed-capacity service may face?

Describe four of the ten propositions on the psychology of waiting lines.

The term "productive capacity" refers to the resources or assets that a firm can employ to create goods and services.

List the six actions managers can take to adjust capacity as needed.

The demand on a city bus is likely to vary by all EXCEPT which of the following?

Discuss how PrimeTimeTables can be successful in their business and the problems they face in the provision of their service.

Financial success in businesses with limited capacity depends largely on how capacity is used.

Mont Tremblant uses all the following ways to attract guests during summer EXCEPT _____________.

Which of the following is the correct action for a firm to take that wants to reduce demand and has insufficient capacity?

Give a situation where optimal and maximum capacities are the same.

Capacity of service can be stretched over long period of time and staff may be able to work at high levels of efficiency.

Describe how ski resorts manage traditionally seasonal supply and demand fluctuations.

When a firm wants to inventory demand via a reservation system and has insufficient capacity it should lower prices selectively.

Demand patterns are usually random.

Describe what the term "yield" means in the context of a reservation strategy.

Which of the following is NOT one of the ways to change the overall level of capacity to match demand variations?

All of the following are ways to make waits more bearable EXCEPT ____________.

Introduction to Services Marketing

Customer Behavior in a Services Context

Positioning Services in Competitive Markets

Developing Service Products Core and Supplementary Elements

Distributing Service through Physical and Electronic Channels

Setting Prices and Implementing Revenue Management

Promoting Services and Educating Customers

Designing and Managing Service Processes

Crafting the Service Environment

Managing People for Service Advantage

Managing Relationships and Building Loyalty

Complaint Handling and Service Recovery

Improving Service Quality and Productivity

Building a World-Class Service Organization

Filters