Exam 9: Staffing, Training, and Compensation for Global Operations

A state of disorientation and anxiety that results from not knowing how to behave in an unfamiliar culture is called ________.

Felix Department Store has over 900 stores in the United States and over 300 stores in Mexico and Canada.Felix has been particularly successful in Mexico, and the firm's executives believe Felix should expand into other Latin American countries.As a result, plans are underway for the construction of a new Felix store in Managua, Nicaragua.The construction, once started, is expected to be completed within a year, so staff selection needs to begin soon.Felix's executives are considering the idea of using parent-country nationals to manage the new store in Nicaragua.Which of the following, if true, undermines the argument that parent-country nationals should manage the Felix store in Nicaragua?

International human resource management is a vital component of implementing global strategy.

According to Mansour Javidan, the ability to function successfully in the host country through internal acceptance of different cultures and a strong desire to learn from new experiences is termed ________.

________ is increasingly being recognized as a major determinant of success or failure in international business.

Managerial training in ________ is particularly critical for firms in new economy and emerging markets.

According to Oberg, which of the following is the final stage of culture shock?

Given the generally accepted consensus that staffing, along with structure and systems, must "fit" the desired strategy, firms desiring a truly worldwide posture should adopt a(n)________.

When a company is at the internationalization stage of strategic expansion, and has a centralized structure, it will likely use a polycentric staffing approach to fill key managerial positions.

An appropriate compensation and benefits package is most likely to ________.

Many multinationals, in particular "chains," wish to train their local managers and workers to bridge the divide between the firm's successful corporate culture and practices, and the local culture and work practices.

In a polycentric staffing approach, recruiting is done on a regional basis and can produce a specific mix of PCNs, HCNs, and TCNs, according to the needs of the company or the product strategy.

________ staffing approach serves to perpetuate particular personnel selections and other decision-making processes because the same types of people are making the same types of decisions.

Training for host-country nationals during the export stage of globalization will most likely focus on ________.

As described by Oberg, ________ refers to the stage in culture shock in which the manager and family members grow to accept and appreciate local people and practices, and are able to function effectively in two cultures.

Which of the following should ideally dictate the organizational structure and staffing needs of the firm?

Relocation expense is an example of a(n)________.

What is the difference between culture shock and subculture shock?

What are the factors that facilitate and hinder the integration of expatriate staff with local staff?

According to Tung, the ________ training technique exposes trainees to the kinds of situations they are likely to encounter, which are critical to successful interactions.