Question 1

ISO standards aid in transferring technology to developing countries.

Accepted Answer

A) True 
 B)False

Question 2

Crosby's concept of "quality is free" means that it is less expensive to do it right initially than to do it over.

Accepted Answer

A) True 
 B)False

Question 3

The quality certification that deals primarily with conformance to customer requirements is ISO __________; ISO __________ is concerned primarily with the organization's effect on the environment.

Accepted Answer

A)  9000; 14000 
B)  24700; 9000 
C)  14000; 9000 
D)  9000; 24700 
E)  14000; 24700 
A)  9000; 14000 
B)  24700; 9000 
C)  14000; 9000 
D)  9000; 24700 
E)  14000; 24700

Question 4

Deciding how much to invest in the prevention of defects can be analyzed using:

Accepted Answer

A)  EVPI. 
B)  net present value. 
C)  weighted factor analysis. 
D)  return on quality. 
E)  break-even analysis. 
A)  EVPI. 
B)  net present value. 
C)  weighted factor analysis. 
D)  return on quality. 
E)  break-even analysis.

Question 5

So long as quality input resources are used to make a product, we can expect quality output from the process.

Accepted Answer

A) True 
 B)False

Question 6

The Baldrige Award is based on evaluations in seven main areas. Which is not one of those?

Accepted Answer

A)  relative profitability 
B)  strategic planning 
C)  human resource management 
D)  information and analysis 
E)  leadership 
A)  relative profitability 
B)  strategic planning 
C)  human resource management 
D)  information and analysis 
E)  leadership

Question 7

A quality circle is:

Accepted Answer

A)  responsible for quality. 
B)  total quality control. 
C)  an inspection stamp found on meat. 
D)  a group of employees who meet to discuss ways of improving products or processes. 
E)  a team of customers and their contacts within the company who meet to discuss ways of improving products or processes. 
A)  responsible for quality. 
B)  total quality control. 
C)  an inspection stamp found on meat. 
D)  a group of employees who meet to discuss ways of improving products or processes. 
E)  a team of customers and their contacts within the company who meet to discuss ways of improving products or processes.

Question 8

Lost production time, scrap, and rework are examples of:

Accepted Answer

A)  internal failure costs. 
B)  external failure costs. 
C)  appraisal costs. 
D)  prevention costs. 
E)  replacement costs. 
A)  internal failure costs. 
B)  external failure costs. 
C)  appraisal costs. 
D)  prevention costs. 
E)  replacement costs.

Question 9

Serviceability, conformance, and reliability are dimensions of product quality.

Accepted Answer

A) True 
 B)False

Question 10

Costs of inspectors, testing, test equipment, and labs are examples of:

Accepted Answer

A)  internal failure costs. 
B)  external failure costs. 
C)  appraisal costs. 
D)  prevention costs. 
E)  replacement costs. 
A)  internal failure costs. 
B)  external failure costs. 
C)  appraisal costs. 
D)  prevention costs. 
E)  replacement costs.

Question 11

Quality planning and administration, quality training, and quality control procedures are examples of:

Accepted Answer

A)  internal failure costs. 
B)  external failure costs. 
C)  appraisal costs. 
D)  prevention costs. 
E)  replacement costs. 
A)  internal failure costs. 
B)  external failure costs. 
C)  appraisal costs. 
D)  prevention costs. 
E)  replacement costs.

Question 12

Which is not a cost of quality?

Accepted Answer

A)  prevention cost 
B)  external failure costs 
C)  extended service contract costs 
D)  internal failure costs 
E)  appraisal costs 
A)  prevention cost 
B)  external failure costs 
C)  extended service contract costs 
D)  internal failure costs 
E)  appraisal costs

Question 13

The process of identifying other organizations that are best at some facet of your operations, analyzing your performance versus theirs in order to establish a standard against which to judge performance, and identifying a model for learning how to improve is known as:

Accepted Answer

A)  continuous improvement. 
B)  employee empowerment. 
C)  benchmarking. 
D)  copycatting. 
E)  industrial espionage. 
A)  continuous improvement. 
B)  employee empowerment. 
C)  benchmarking. 
D)  copycatting. 
E)  industrial espionage.

Question 14

Before a dimension of quality can be made operationally useful, it must be restated in some ___________ form.

Accepted Answer

A)  qualitative 
B)  manipulative 
C)  certifiable 
D)  measurable 
E)  marketable 
A)  qualitative 
B)  manipulative 
C)  certifiable 
D)  measurable 
E)  marketable

Question 15

TQM stands for:

Accepted Answer

A)  Taguchi Quality Methods. 
B)  Tactical Quality Measurements. 
C)  The Quality Matrix. 
D)  Total Quality Management. 
E)  Total Quantity Measurement. 
A)  Taguchi Quality Methods. 
B)  Tactical Quality Measurements. 
C)  The Quality Matrix. 
D)  Total Quality Management. 
E)  Total Quantity Measurement.

Question 16

Reducing the variability in our product or service is an important key to quality.

Accepted Answer

A) True 
 B)False

Question 17

Medical malpractice claims are an example of how poor quality can affect an organization through liability.

Accepted Answer

A) True 
 B)False

Question 18

Quality of design refers to the intention of the designers to include or exclude certain features in a product or service based on marketing and other information.

Accepted Answer

A) True 
 B)False

Question 19

The Deming Prize was established by the:

Accepted Answer

A)  American Statistical Association. 
B)  Union of Japanese Scientists. 
C)  North American Free Trade Association. 
D)  American Quality Society. 
E)  World Trade Organization. 
A)  American Statistical Association. 
B)  Union of Japanese Scientists. 
C)  North American Free Trade Association. 
D)  American Quality Society. 
E)  World Trade Organization.

Question 20

Modern quality management emphasizes finding and correcting mistakes before they reach the customer-catching the errors before they are shipped.

Accepted Answer

A) True 
 B)False

Exam 13: Management of Quality

ISO standards aid in transferring technology to developing countries.

Crosby's concept of "quality is free" means that it is less expensive to do it right initially than to do it over.

The quality certification that deals primarily with conformance to customer requirements is ISO __________; ISO __________ is concerned primarily with the organization's effect on the environment.

Deciding how much to invest in the prevention of defects can be analyzed using:

So long as quality input resources are used to make a product, we can expect quality output from the process.

The Baldrige Award is based on evaluations in seven main areas. Which is not one of those?

A quality circle is:

Lost production time, scrap, and rework are examples of:

Serviceability, conformance, and reliability are dimensions of product quality.

Costs of inspectors, testing, test equipment, and labs are examples of:

Quality planning and administration, quality training, and quality control procedures are examples of:

Which is not a cost of quality?

The process of identifying other organizations that are best at some facet of your operations, analyzing your performance versus theirs in order to establish a standard against which to judge performance, and identifying a model for learning how to improve is known as:

Before a dimension of quality can be made operationally useful, it must be restated in some ___________ form.

TQM stands for:

Reducing the variability in our product or service is an important key to quality.

Medical malpractice claims are an example of how poor quality can affect an organization through liability.

Quality of design refers to the intention of the designers to include or exclude certain features in a product or service based on marketing and other information.

The Deming Prize was established by the:

Modern quality management emphasizes finding and correcting mistakes before they reach the customer-catching the errors before they are shipped.

Introduction to Operations Management

Competitiveness

Forecasting

Product and Service Design

RELIABILITY – Static

Strategic Capacity Planning for Products and Services

Decision Theory– Static

Process Selection and Facility Layout

Work Design and Measurement

learning curve– Static

Location Planning and Analysis

The Transportation Model– Static

Quality Control

Acceptance Sampling– Static

Aggregate Planning and Master Scheduling

MRP and ERP

Inventory Management

JIT and Lean Operations

Maintenance– Static

Supply Chain Management

Scheduling

Project Management

Management of Waiting Lines

Linear Programming

Filters

The quality certification that deals primarily with conformance to customer requirements is ISO ; ISO is concerned primarily with the organization's effect on the environment.