Exam 2: Global E-Business and Collaboration

Non-typical business problems with causes and effects that are rapidly changing are typically handled by which type of information system?

Supply chain management systems are more externally oriented than enterprise systems.

What is the connection between organizations, information systems, and business processes?

A TPS is an information system that keeps track of all of the daily routine transactions of a business.

Describe at least two benefits of using enterprise systems.

________ is a collaboration tool that supports remote (different place), synchronous (same time) collaboration.

To manage relationships with your customers, you would use a(n) ________ system.

What is the most important function of an enterprise application?

In ________, digital technology and the Internet are used to execute the major business processes in the enterprise.

________ enable management to make better decisions regarding organizing and scheduling sourcing, production, and distribution.

A(n) ________ is typically a major source of data for other systems.

An organization's MIS and DSS supply an ESS with summarized information.

Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?

________ systems are also known as enterprise systems.

An example of a remote, synchronous collaboration tool is a Skype conference call using VOIP and webcams.

An ESS's digital ________ displays an array of charts and graphs of a business's key performance indicators.

Using ________ to enable government relationships with citizens, businesses, and other arms of government is called e-government.

The ________ helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes.

IT ________ refers to the overall decision-making that guides the IT strategy of a firm.

The people for whom information systems applications are developed are referred to as ________.