Question 1

Business organizations consist of three major functional areas which, ideally:

Accepted Answer

A)  support one another. 
B)  are mutually exclusive. 
C)  exist independently of each other. 
D)  function independently of each other. 
E)  do not interface with each other. 
A)  support one another. 
B)  are mutually exclusive. 
C)  exist independently of each other. 
D)  function independently of each other. 
E)  do not interface with each other.

Question 2

Companies are either producing goods or delivering services. This means that only one of the two types of operations management strategies are used.

Accepted Answer

A) True 
 B)False

Question 3

A systems approach means that we concentrate on efficiency within a subsystem and thereby assure overall efficiency.

Accepted Answer

A) True 
 B)False

Question 4

Marketing personnel and product designers must work closely with operations to successfully develop and produce new products because operations personnel can best judge how _____________ new product designs will be.

Accepted Answer

A)  marketable 
B)  segmentable 
C)  manufacturable 
D)  profitable 
E)  nameable 
A)  marketable 
B)  segmentable 
C)  manufacturable 
D)  profitable 
E)  nameable

Question 5

Often, the collective success or failure of companies' operations functions will impact the ability of a nation to compete with other nations.

Accepted Answer

A) True 
 B)False

Question 6

The operations manager has primary responsibility for making operations system design decisions, such as system capacity and location of facilities.

Accepted Answer

A) True 
 B)False

Question 7

Knowledge skills usually don't include:

Accepted Answer

A)  process knowledge. 
B)  accounting skills. 
C)  communication skills. 
D)  global knowledge. 
E)  financial skills. 
A)  process knowledge. 
B)  accounting skills. 
C)  communication skills. 
D)  global knowledge. 
E)  financial skills.

Question 8

A "product package" consists of:

Accepted Answer

A)  the exterior wrapping. 
B)  the shipping container. 
C)  a combination of goods and services. 
D)  goods if a manufacturing organization. 
E)  customer relations if a service organization. 
A)  the exterior wrapping. 
B)  the shipping container. 
C)  a combination of goods and services. 
D)  goods if a manufacturing organization. 
E)  customer relations if a service organization.

Question 9

People who work in the field of operations should have skills that include both knowledge and people skills.

Accepted Answer

A) True 
 B)False

Question 10

Service often requires relatively greater labor content when compared to manufacturing.

Accepted Answer

A) True 
 B)False

Question 11

Two widely used metrics of variation are the __________ and the _________.

Accepted Answer

A)  mean; standard deviation 
B)  productivity ratio; correlation 
C)  standardized mean; assignable deviation 
D)  randomized mean; standardized deviation 
E)  normal distribution; random variation 
A)  mean; standard deviation 
B)  productivity ratio; correlation 
C)  standardized mean; assignable deviation 
D)  randomized mean; standardized deviation 
E)  normal distribution; random variation

Question 12

Which of the following principles emphasizes that actions should make the community as a whole better off?

Accepted Answer

A)  The Rights Principle 
B)  The Fairness Principle 
C)  The Virtue Principle 
D)  The Common Good Principle 
E)  The Utilitarian Principle 
A)  The Rights Principle 
B)  The Fairness Principle 
C)  The Virtue Principle 
D)  The Common Good Principle 
E)  The Utilitarian Principle

Question 13

Farming is an example of:

Accepted Answer

A)  an obsolete activity. 
B)  a virtual organization. 
C)  nonmanufactured goods production. 
D)  a growth industry. 
E)  customized manufacturing. 
A)  an obsolete activity. 
B)  a virtual organization. 
C)  nonmanufactured goods production. 
D)  a growth industry. 
E)  customized manufacturing.

Question 14

Budgeting, analysis of investment proposals, and provision of funds are activities associated with the _______ function.

Accepted Answer

A)  operation 
B)  marketing 
C)  purchasing 
D)  finance 
E)  internal audit 
A)  operation 
B)  marketing 
C)  purchasing 
D)  finance 
E)  internal audit

Question 15

As an abstraction of reality, a model is a simplified version of a real phenomenon.

Accepted Answer

A) True 
 B)False

Question 16

Operations managers, who usually use quantitative approaches, are not really concerned with ethical decision making.

Accepted Answer

A) True 
 B)False

Question 17

Which is not an area of significant difference between manufacturing and service operations?

Accepted Answer

A)  forecasting demand 
B)  uniformity of input 
C)  labor content of jobs 
D)  customer contact 
E)  measurement of productivity 
A)  forecasting demand 
B)  uniformity of input 
C)  labor content of jobs 
D)  customer contact 
E)  measurement of productivity

Question 18

Which of the following is a system in which low-skilled workers use specialized equipment to produce high volumes of standardized goods?

Accepted Answer

A)  supply chain 
B)  the Internet 
C)  craft production 
D)  mass production 
E)  lean systems 
A)  supply chain 
B)  the Internet 
C)  craft production 
D)  mass production 
E)  lean systems

Question 19

Which of the following refers to service and production processes that use resources in ways that do not harm ecological systems?

Accepted Answer

A)  sustainability 
B)  supportability 
C)  marketability 
D)  perishability 
E)  transportability 
A)  sustainability 
B)  supportability 
C)  marketability 
D)  perishability 
E)  transportability

Question 20

The responsibilities of the operations manager include:

Accepted Answer

A)  allocating financial resources throughout the organization. 
B)  the creation of goods or provision of services. 
C)  promoting the organization's goods or services. 
D)  assessing consumer wants and needs. 
E)  analyzing investment proposals. 
A)  allocating financial resources throughout the organization. 
B)  the creation of goods or provision of services. 
C)  promoting the organization's goods or services. 
D)  assessing consumer wants and needs. 
E)  analyzing investment proposals.

Exam 1: Introduction to Operations Management

Business organizations consist of three major functional areas which, ideally:

Companies are either producing goods or delivering services. This means that only one of the two types of operations management strategies are used.

A systems approach means that we concentrate on efficiency within a subsystem and thereby assure overall efficiency.

Marketing personnel and product designers must work closely with operations to successfully develop and produce new products because operations personnel can best judge how _____________ new product designs will be.

Often, the collective success or failure of companies' operations functions will impact the ability of a nation to compete with other nations.

The operations manager has primary responsibility for making operations system design decisions, such as system capacity and location of facilities.

Knowledge skills usually don't include:

A "product package" consists of:

People who work in the field of operations should have skills that include both knowledge and people skills.

Service often requires relatively greater labor content when compared to manufacturing.

Two widely used metrics of variation are the __________ and the _________.

Which of the following principles emphasizes that actions should make the community as a whole better off?

Farming is an example of:

Budgeting, analysis of investment proposals, and provision of funds are activities associated with the _______ function.

As an abstraction of reality, a model is a simplified version of a real phenomenon.

Operations managers, who usually use quantitative approaches, are not really concerned with ethical decision making.

Which is not an area of significant difference between manufacturing and service operations?

Which of the following is a system in which low-skilled workers use specialized equipment to produce high volumes of standardized goods?

Which of the following refers to service and production processes that use resources in ways that do not harm ecological systems?

The responsibilities of the operations manager include:

Competitiveness

Forecasting

Product and Service Design

RELIABILITY – Static

Strategic Capacity Planning for Products and Services

Decision Theory– Static

Process Selection and Facility Layout

Work Design and Measurement

learning curve– Static

Location Planning and Analysis

The Transportation Model– Static

Management of Quality

Quality Control

Acceptance Sampling– Static

Aggregate Planning and Master Scheduling

MRP and ERP

Inventory Management

JIT and Lean Operations

Maintenance– Static

Supply Chain Management

Scheduling

Project Management

Management of Waiting Lines

Linear Programming

Filters

Two widely used metrics of variation are the __ and the _.