Exam 5: Job Performance

Behaviour observation scales are very similar to behaviourally anchored rating scales (BARS) in that the starting point is an analysis of critical job incidents by those knowledgeable about the job to establish performance dimensions.

Contextual performance is closely related to organizational citizenship behaviour.

Which of the following defines the concept that is described as activities or behaviours that are not part of a worker's formal job description but that remain important for organizational effectiveness

Cognitive ability appears to be the best predictor of task performance across all job situations.

Define performance management.

Scenario 5-2 The CEO of KM Contracting, a medium-sized Canadian construction company, has decided to develop a performance management system so that the company can measure employee performance.As the HRM, you believe that a lack of clear job standards has led to the selection of inappropriate candidates.Managers have stated that performance appraisals are usually conducted only when inappropriate and unsafe workplace behaviours have occurred.The three major performance dimensions of all the jobs are technical construction proficiency, demonstrating effort, and maintaining self-discipline. -Refer to Scenario 5-2.The managers at KM Contracting are not clear on the distinction between performance management and performance appraisals.Which of the following best defines performance management

Performance is NOT the consequence or result of action; it is the action itself.

Which of the following is NOT an objective measure of job performance

John Campbell and his associates have developed a theory of work performance.Campbell proposes that the behaviours that people are expected to exhibit as part of their job appear to fall into eight job performance dimensions.You are applying for a position as an HRM.Describe and give an example of two performance dimensions from Campbell's model that you believe would be major performance components required of an HRM.Describe how these performances are expressed in relation to an organization's mission and goals.How could this desired performance be measured What criteria could be used What determines individual differences in Campbell's eight job performance components Why would you perform more effectively and efficiently than another candidate

Which of the following is an example of contextual behaviour

What is contextual performance Briefly describe two categories of contextual performance.

Scenario 5-3 You have been hired as the recruitment and selection specialist for BCH, a health-care organization that oversees many diverse health services in British Columbia.The BCH community extended-care facilities have developed a performance appraisal system whereby managers evaluate all employees on their initiative and attitude toward helping patients.The hospitals use a different performance appraisal system that includes phrases such as "responds to patient medical needs within 2 minutes" and "failed to interpret the medical needs of the patient." Some of the senior management obtain performance feedback from their superiors, peers, subordinates, and clients as well as complete their own self-ratings for professional development. -Refer to Scenario 5-3.What kind of performance behaviour occurs when a nurse shows enthusiasm and extra effort to help a patient

Which performance behaviour is similar to contextual performance behaviour

Scenario 5-2 The CEO of KM Contracting, a medium-sized Canadian construction company, has decided to develop a performance management system so that the company can measure employee performance.As the HRM, you believe that a lack of clear job standards has led to the selection of inappropriate candidates.Managers have stated that performance appraisals are usually conducted only when inappropriate and unsafe workplace behaviours have occurred.The three major performance dimensions of all the jobs are technical construction proficiency, demonstrating effort, and maintaining self-discipline. -Refer to Scenario 5-2.Which contextual performance behaviours have been observed at KM Contracting

Which of the following best defines performance management

Scenario 5-3 You have been hired as the recruitment and selection specialist for BCH, a health-care organization that oversees many diverse health services in British Columbia.The BCH community extended-care facilities have developed a performance appraisal system whereby managers evaluate all employees on their initiative and attitude toward helping patients.The hospitals use a different performance appraisal system that includes phrases such as "responds to patient medical needs within 2 minutes" and "failed to interpret the medical needs of the patient." Some of the senior management obtain performance feedback from their superiors, peers, subordinates, and clients as well as complete their own self-ratings for professional development. -Refer to Scenario 5-3.What performance appraisal method are the hospitals using

Which of the following concepts is known as the degree to which the criterion measure is influenced by, or measures, behaviours or competencies that are NOT part of job performance

As the HRM, you are responsible for defining sets of related behaviours that are derived from organizational goals and linked to successful job performance.What are these behaviours called

Absolute rating systems compare the performance of one worker with an absolute standard of performance.

According to the textbook, which of the following would NOT be a job-specific task proficiency to evaluate a security dispatcher