Exam 7: Processes, Organizations, and Information Systems

Order tracking and account tracking are business processes concerning the operations department.

List the problems associated with information silos.

Which of the following is a solution for problems arising from information silos?

The structure of a process has no bearing on its efficiency.

________ are predesigned procedures for using software products.

The inherent processes defined in an ERP solution are referred to by some ERP vendors as ________.

ERP training falls into two broad categories. One of the categories is training on how to use the ERP application software. What does the training include?

What are the four phases of the customer life cycle? Briefly describe each phase.

Systems where applications processing is distributed across multiple computing devices are known as ________.

Workgroups can develop information systems for their own needs, but, over time, this would result in information silos.

Which ERP vendor acquired PeopleSoft and Siebel?

ERP vendors sometimes train an organization's employees to become in-house trainers in training sessions called train the trainer.

Identify the top two ERP vendors.

Enterprise processes span an organization and support activities in multiple departments.

Matt works at a take-out restaurant. His job is to take orders over the phone and then pass it on to the kitchen staff. As a result of being short-staffed, the restaurant management decided to automate Matt's job and assign him kitchen duties instead. In this case, information systems are ________.

Which of the following workgroup processes is related to sales and marketing?

Sina looks over annual performance evaluations for all employees in the sales department. Based on their performance, she determines who is eligible for merit-based salary increases. Sina belongs to the ________ workgroup.

Adding process resources increases process effectiveness but adds costs.

Choosing an ERP solution that has applications that function close to the organization's requirements is critical to its successful implementation.

Which phase of the customer life cycle categorizes customers according to value and attempt to win back high-value customers?