Question 1

__________ is not a type of current problem that organization development can help address.

Accepted Answer

A)  Mergers 
B)  Acquisitions 
C)  Diversification 
D)  Organizational decline 
E)  Conflict management 
A)  Mergers 
B)  Acquisitions 
C)  Diversification 
D)  Organizational decline 
E)  Conflict management

Question 2

Companies that practice reverse innovation:

Accepted Answer

A)  innovate in affluent countries and transfer products to emerging markets. 
B)  create innovative, low-cost products for emerging markets and then quickly and inexpensively repackage them for resale in developed countries. 
C)  create products or services that typically start small and end up completely replacing an existing product or service technology for producers and consumers. 
D)  create products or services that initially sell well but have declining sales after a short period of time. 
E)  often struggle with changing successfully. 
A)  innovate in affluent countries and transfer products to emerging markets. 
B)  create innovative, low-cost products for emerging markets and then quickly and inexpensively repackage them for resale in developed countries. 
C)  create products or services that typically start small and end up completely replacing an existing product or service technology for producers and consumers. 
D)  create products or services that initially sell well but have declining sales after a short period of time. 
E)  often struggle with changing successfully.

Question 3

An ambidextrous approach means incorporating structures and processes that are appropriate for both the creative impulse and for the systematic implementation of innovations.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following organization development activities enhances the cohesiveness and success of organizational groups and teams?

Accepted Answer

A)  Team building 
B)  Survey feedback 
C)  Intergroup activities 
D)  Process-consultation activities 
E)  Symbolic management 
A)  Team building 
B)  Survey feedback 
C)  Intergroup activities 
D)  Process-consultation activities 
E)  Symbolic management

Question 5

__________ is the stage of organization development in which people throughout the organization are made aware of problems and the need for change.

Accepted Answer

The answer of __________ is the stage of organization development...

Question 6

The communication and education approach for overcoming resistance to change should be used when the change is technical and the users need accurate information and analysis to understand change.

Accepted Answer

A) True 
 B)False

Question 7

A(n) __________ is a disparity between existing and desired performance levels.

Accepted Answer

The answer of A(n) __________ is a disparity between existing...

Question 8

Using a(n) __________ means that several departments, such as marketing, research, and manufacturing, work closely together to develop new products.

Accepted Answer

A)  vertical structure 
B)  horizontal linkage model 
C)  top-down approach 
D)  bottom-up approach 
E)  ambidextrous approach 
A)  vertical structure 
B)  horizontal linkage model 
C)  top-down approach 
D)  bottom-up approach 
E)  ambidextrous approach

Question 9

Which of the following approaches to change implementation should be used when users have power to resist?

Accepted Answer

A)  Communication and education 
B)  Participation 
C)  Coercion 
D)  Top management support 
E)  Negotiation 
A)  Communication and education 
B)  Participation 
C)  Coercion 
D)  Top management support 
E)  Negotiation

Question 10

Jaimie Hall
The continuing development and improvement of computer information systems has made a powerful impression on Jaimie Hall, CEO of See-Saw City (SSC). The current computer system at SSC is seven years old, and while still highly useful and reliable, Jaimie is wondering if a new system would be more efficient and more useful. Jaimie recognized that some of her managers would prefer to keep the old system, while others have been requesting that the company update its information capability.
-Jaimie also recognizes that creative organizations have certain characteristics. Which of the following is a characteristic of a creative organization?

Accepted Answer

A)  Strict control 
B)  Centralization 
C)  Rules for all processes 
D)  Freedom to discuss ideas 
E)  Assigning specialists to problems 
A)  Strict control 
B)  Centralization 
C)  Rules for all processes 
D)  Freedom to discuss ideas 
E)  Assigning specialists to problems

Question 11

Which of the following is not a characteristic of a creative individual?

Accepted Answer

A)  Conceptual fluency 
B)  Undisciplined exploration 
C)  Persistence 
D)  Dependent 
E)  Focused approach 
A)  Conceptual fluency 
B)  Undisciplined exploration 
C)  Persistence 
D)  Dependent 
E)  Focused approach

Question 12

Kyle is seeing, on a regular basis, a difference between current and expected performance levels. He should begin:

Accepted Answer

A)  to train employees on team building. 
B)  to implement change. 
C)  to perceive a need for change. 
D)  to change the reward system. 
E)  all of these. 
A)  to train employees on team building. 
B)  to implement change. 
C)  to perceive a need for change. 
D)  to change the reward system. 
E)  all of these.

Question 13

__________ means extending the search for and commercialization of new ideas beyond the boundaries of the organization and even beyond the boundaries of the industry, sharing knowledge and resources with other organizations and individuals outside the firm.

Accepted Answer

The answer of __________ means extending the search for and...

Question 14

Two possible tactics for overcoming resistance to change are coercion and negotiation.

Accepted Answer

A) True 
 B)False

Question 15

A(n) __________ is a separate, small, informal, highly autonomous, and often secretive group that focuses on breakthrough ideas for a business.

Accepted Answer

The answer of A(n) __________ is a separate, small, informal,...

Question 16

A fund providing resources from which individuals and groups can draw to develop new ideas, products, or businesses is referred to as a __________ fund.

Accepted Answer

A)  personal 
B)  development 
C)  new-venture 
D)  change 
E)  mutual 
A)  personal 
B)  development 
C)  new-venture 
D)  change 
E)  mutual

__________ is not a type of current problem that organization development can help address.

Companies that practice reverse innovation:

An ambidextrous approach means incorporating structures and processes that are appropriate for both the creative impulse and for the systematic implementation of innovations.

Which of the following organization development activities enhances the cohesiveness and success of organizational groups and teams?

__________ is the stage of organization development in which people throughout the organization are made aware of problems and the need for change.

The communication and education approach for overcoming resistance to change should be used when the change is technical and the users need accurate information and analysis to understand change.

A(n) __________ is a disparity between existing and desired performance levels.

Using a(n) __________ means that several departments, such as marketing, research, and manufacturing, work closely together to develop new products.

Which of the following approaches to change implementation should be used when users have power to resist?

Which of the following is not a characteristic of a creative individual?

Kyle is seeing, on a regular basis, a difference between current and expected performance levels. He should begin:

__________ means extending the search for and commercialization of new ideas beyond the boundaries of the organization and even beyond the boundaries of the industry, sharing knowledge and resources with other organizations and individuals outside the firm.

Two possible tactics for overcoming resistance to change are coercion and negotiation.

A(n) __________ is a separate, small, informal, highly autonomous, and often secretive group that focuses on breakthrough ideas for a business.

A fund providing resources from which individuals and groups can draw to develop new ideas, products, or businesses is referred to as a __________ fund.

The World of Innovative Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Start-Ups and New Ventures

Planning and Global Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Organization Structure

Managing Human Resources

Managing Diversity

Understanding Invidividual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Filters

Exam 11: Managing Change and Innovation

__________ is not a type of current problem that organization development can help address.

Companies that practice reverse innovation:

An ambidextrous approach means incorporating structures and processes that are appropriate for both the creative impulse and for the systematic implementation of innovations.

Which of the following organization development activities enhances the cohesiveness and success of organizational groups and teams?

__________ is the stage of organization development in which people throughout the organization are made aware of problems and the need for change.

The communication and education approach for overcoming resistance to change should be used when the change is technical and the users need accurate information and analysis to understand change.

A(n) __________ is a disparity between existing and desired performance levels.

Using a(n) __________ means that several departments, such as marketing, research, and manufacturing, work closely together to develop new products.

Which of the following approaches to change implementation should be used when users have power to resist?

Which of the following is not a characteristic of a creative individual?

Kyle is seeing, on a regular basis, a difference between current and expected performance levels. He should begin:

__________ means extending the search for and commercialization of new ideas beyond the boundaries of the organization and even beyond the boundaries of the industry, sharing knowledge and resources with other organizations and individuals outside the firm.

Two possible tactics for overcoming resistance to change are coercion and negotiation.

A(n) __________ is a separate, small, informal, highly autonomous, and often secretive group that focuses on breakthrough ideas for a business.

A fund providing resources from which individuals and groups can draw to develop new ideas, products, or businesses is referred to as a __________ fund.

The World of Innovative Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Start-Ups and New Ventures

Planning and Global Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Organization Structure

Managing Human Resources

Managing Diversity

Understanding Invidividual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Filters