Question 1

List the techniques for effectively managing conflict.

Accepted Answer

Listen to and acknowledge the other person's point of view, even if it differs from your own. This will allow the other person to know that you are listening and allows you to repeat back what you may have heard or misinterpreted.
Use assertive communication that includes "I" statements. Using "I" instead of "You" statements helps to defuse potential conflicts by not putting
the other person on the defensive.
Focus not just on what you say, but how you say it. The volume and tone of your voice can cause the other person to raise his or her voice, creating
a shouting match
Acknowledging the other person's feelings validates how the other person is feeling and can defuse further escalation of the conflict
Be aware of your body posture. Folding your arms can send a defensive message. Maintain eye contact and make sure your nonverbal actions
match your verbal message
Accept valid criticism. If you have made a mistake contributing to the conflict, take ownership. This will pave the way for others to take
responsibility for their part in the conflict
Focus on the problem at hand by staying on track about the present situation
Take a team approach by engaging in mutual problem-solving. Find a middle ground so both parties attain a win-win paradigm via compromise
Agree to disagree. You both can agree that there may be more than one answer and that you will not change the other person's point of view
Agree to discuss this at a later time. When the conversation becomes too volatile or heated, take some time to calm down and revisit the conflict at
another time

Question 2

The therapy that is based upon the belief that people, left to their own devices, will naturally grow in positive and constructive ways is termed

Accepted Answer

A)  humanistic therapy. 
B)  solution-based therapy. 
C)  cognitive therapy. 
D)  naturalistic therapy. 
A)  humanistic therapy. 
B)  solution-based therapy. 
C)  cognitive therapy. 
D)  naturalistic therapy. A

Question 3

Which of the following chemicals is said to be deficient in people with depression?

Accepted Answer

A)  melatonin 
B)  ACTH 
C)  beta endorphins 
D)  serotonin 
A)  melatonin 
B)  ACTH 
C)  beta endorphins 
D)  serotonin D

Question 4

People with spiritual health

Accepted Answer

A)  tend to be self-absorbed. 
B)  seek meaning and purpose in their lives. 
C)  tend to be anxious individuals. 
D)  tend to be egocentric. 
A)  tend to be self-absorbed. 
B)  seek meaning and purpose in their lives. 
C)  tend to be anxious individuals. 
D)  tend to be egocentric.

Question 5

Your friend Walter recently lost his job and his apartment. He is living temporarily with his parents and seems quite cynical. According to Maslow's theory, what would be the BEST way you could help him start to rebuild his self-esteem?

Accepted Answer

A)  Help Walter find a job and a place to live. 
B)  Direct Walter's attention to transcendent things. 
C)  Take Walter out to dinner so that he can forget his troubles for a while. 
D)  Introduce Walter to a young woman you think would find him attractive. 
A)  Help Walter find a job and a place to live. 
B)  Direct Walter's attention to transcendent things. 
C)  Take Walter out to dinner so that he can forget his troubles for a while. 
D)  Introduce Walter to a young woman you think would find him attractive.

Question 6

Abraham Maslow proposed that spiritual and creative growth occur after one's ________ are satisfied.

Accepted Answer

A)  emotions 
B)  metaneeds 
C)  basic needs 
D)  long-range goals 
A)  emotions 
B)  metaneeds 
C)  basic needs 
D)  long-range goals

Question 7

Your roommate Celine is normally an active person, but over the last two weeks she has remained in the apartment for several days. She won't talk to her friends when they call, and she seems to have no appetite. Celine is most likely suffering from

Accepted Answer

A)  schizophrenia. 
B)  bipolar disorder. 
C)  clinical depression. 
D)  general anxiety disorder. 
A)  schizophrenia. 
B)  bipolar disorder. 
C)  clinical depression. 
D)  general anxiety disorder.

Question 8

Which of the following people is most likely to be labeled creative? One who

Accepted Answer

A)  is not detail oriented. 
B)  is always very well organized. 
C)  likes to solve problems. 
D)  likes to be in charge. 
A)  is not detail oriented. 
B)  is always very well organized. 
C)  likes to solve problems. 
D)  likes to be in charge.

Question 9

Which of the following statements about generalized anxiety disorder is MOST accurate?

Accepted Answer

A)  People with this disorder can easily mask their symptoms. 
B)  People with this disorder tend to be lethargic and unresponsive to others. 
C)  People with this disorder appear to worry all the time about everything. 
D)  People treated for this disorder are typically cured. 
A)  People with this disorder can easily mask their symptoms. 
B)  People with this disorder tend to be lethargic and unresponsive to others. 
C)  People with this disorder appear to worry all the time about everything. 
D)  People treated for this disorder are typically cured.

Question 10

April feels shy and often lonely when she attends parties. She should

Accepted Answer

A)  develop her communication skills. 
B)  attend the party with people she is acquainted with. 
C)  have one or two drinks to make herself feel better. 
D)  only attend a party if she knows the people who will be there. 
A)  develop her communication skills. 
B)  attend the party with people she is acquainted with. 
C)  have one or two drinks to make herself feel better. 
D)  only attend a party if she knows the people who will be there.

Question 11

Which of the following statements about group therapy is MOST accurate? It

Accepted Answer

A)  is less effective than one-on-one types of therapy. 
B)  is not a technique in itself, only an alternative to individual therapy. 
C)  has therapeutic benefits that cannot be found in the individual approaches. 
D)  is least effective in treating problems such as chemical dependency and eating disorders 
A)  is less effective than one-on-one types of therapy. 
B)  is not a technique in itself, only an alternative to individual therapy. 
C)  has therapeutic benefits that cannot be found in the individual approaches. 
D)  is least effective in treating problems such as chemical dependency and eating disorders

Question 12

Which of the following is TRUE regarding suicide?

Accepted Answer

A)  Suicide is the leading cause of death for young adults 15-to-25 years old. 
B)  Asian Americans are the highest risk group to complete suicide. 
C)  Women tend to use more lethal methods to commit suicide than men. 
D)  Suicide occurs more often among middle-aged Americans. 
A)  Suicide is the leading cause of death for young adults 15-to-25 years old. 
B)  Asian Americans are the highest risk group to complete suicide. 
C)  Women tend to use more lethal methods to commit suicide than men. 
D)  Suicide occurs more often among middle-aged Americans.

Question 13

Ellen is always moody and tired most days between late October and early April. She is most likely suffering from

Accepted Answer

A)  seasonal affective disorder. 
B)  primary depression. 
C)  major depression. 
D)  dysthymia. 
A)  seasonal affective disorder. 
B)  primary depression. 
C)  major depression. 
D)  dysthymia.

Question 14

Psychodynamic therapy focuses on an individual's childhood years to uncover the source of their current problem.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is TRUE regarding counselors? They

Accepted Answer

A)  can write prescriptions for their patients. 
B)  treat psychological disorders using behavioral therapy. 
C)  tend to focus less on talking about a patient's problem. 
D)  tend to work in clinics and schools and specialize in areas such as sexual assault and substance abuse. 
A)  can write prescriptions for their patients. 
B)  treat psychological disorders using behavioral therapy. 
C)  tend to focus less on talking about a patient's problem. 
D)  tend to work in clinics and schools and specialize in areas such as sexual assault and substance abuse.

Question 16

A common symptom of seasonal affective disorder is

Accepted Answer

A)  increased sex drive 
B)  fatigue 
C)  weight loss 
D)  insomnia 
A)  increased sex drive 
B)  fatigue 
C)  weight loss 
D)  insomnia

Question 17

One of the defining characteristics of schizophrenia is

Accepted Answer

A)  the repetition of meaningless behaviors. 
B)  profound distortions in one's personality. 
C)  a tendency to argue with everyone. 
D)  suicidal impulses. 
A)  the repetition of meaningless behaviors. 
B)  profound distortions in one's personality. 
C)  a tendency to argue with everyone. 
D)  suicidal impulses.

Question 18

Seth was upset at John's lack of consideration regarding a shared project at work. Seth wanted to share his feelings about the situation with John. As they talked, Seth realized that the conversation was becoming volatile and heated. What conflict management technique should Seth use?

Accepted Answer

A)  Seth should acknowledge John's feelings. 
B)  Seth should watch his body posture. 
C)  Seth and John should agree to discuss this matter at another time. 
D)  Seth should use assertive communication. 
A)  Seth should acknowledge John's feelings. 
B)  Seth should watch his body posture. 
C)  Seth and John should agree to discuss this matter at another time. 
D)  Seth should use assertive communication.

Question 19

Transcranial magnetic stimulation (TMS) is a form of treatment used to treat depression.

Accepted Answer

A) True 
 B)False

Question 20

Solution-focused therapy helps clients change by dwelling on problems rather than looking for an answer to their problems.

Accepted Answer

A) True 
 B)False

Exam 2: Achieving Psychological Health

List the techniques for effectively managing conflict.

The therapy that is based upon the belief that people, left to their own devices, will naturally grow in positive and constructive ways is termed

Which of the following chemicals is said to be deficient in people with depression?

People with spiritual health

Your friend Walter recently lost his job and his apartment. He is living temporarily with his parents and seems quite cynical. According to Maslow's theory, what would be the BEST way you could help him start to rebuild his self-esteem?

Abraham Maslow proposed that spiritual and creative growth occur after one's ________ are satisfied.

Your roommate Celine is normally an active person, but over the last two weeks she has remained in the apartment for several days. She won't talk to her friends when they call, and she seems to have no appetite. Celine is most likely suffering from

Which of the following people is most likely to be labeled creative? One who

Which of the following statements about generalized anxiety disorder is MOST accurate?

April feels shy and often lonely when she attends parties. She should

Which of the following statements about group therapy is MOST accurate? It

Which of the following is TRUE regarding suicide?

Ellen is always moody and tired most days between late October and early April. She is most likely suffering from

Psychodynamic therapy focuses on an individual's childhood years to uncover the source of their current problem.

Which of the following is TRUE regarding counselors? They

A common symptom of seasonal affective disorder is

One of the defining characteristics of schizophrenia is

Seth was upset at John's lack of consideration regarding a shared project at work. Seth wanted to share his feelings about the situation with John. As they talked, Seth realized that the conversation was becoming volatile and heated. What conflict management technique should Seth use?

Transcranial magnetic stimulation (TMS) is a form of treatment used to treat depression.

Solution-focused therapy helps clients change by dwelling on problems rather than looking for an answer to their problems.

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