List the Techniques for Effectively Managing Conflict

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The Answer is Listen to and acknowledge the other person's point of view, even if it differs from your own. This will allow the other person to know that you are listening and allows you to repeat back what you may have heard or misinterpreted.
Use assertive communication that includes "I" statements. Using "I" instead of "You" statements helps to defuse potential conflicts by not putting
the other person on the defensive.
Focus not just on what you say, but how you say it. The volume and tone of your voice can cause the other person to raise his or her voice, creating
a shouting match
Acknowledging the other person's feelings validates how the other person is feeling and can defuse further escalation of the conflict
Be aware of your body posture. Folding your arms can send a defensive message. Maintain eye contact and make sure your nonverbal actions
match your verbal message
Accept valid criticism. If you have made a mistake contributing to the conflict, take ownership. This will pave the way for others to take
responsibility for their part in the conflict
Focus on the problem at hand by staying on track about the present situation
Take a team approach by engaging in mutual problem-solving. Find a middle ground so both parties attain a win-win paradigm via compromise
Agree to disagree. You both can agree that there may be more than one answer and that you will not change the other person's point of view
Agree to discuss this at a later time. When the conversation becomes too volatile or heated, take some time to calm down and revisit the conflict at
another time

List the Techniques for Effectively Managing Conflict

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List the Techniques for Effectively Managing Conflict

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Correct Answer:
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