Question 1

If a disk access time gets longer over time, what could be the possible cause?

Accepted Answer

A)  Virus intrusion 
B)  Disk failure 
C)  Unreliable antivirus 
D)  Fragmented files and empty space 
A)  Virus intrusion 
B)  Disk failure 
C)  Unreliable antivirus 
D)  Fragmented files and empty space

Question 2

The Windows XP Recovery Console permits access to only the following locations, except ________?

Accepted Answer

A)  The root folder (root directory) 
B)  The %SystemRoot% (Windows) folder and its subfolders 
C)  The Cmdcons folder 
D)  User's data files 
A)  The root folder (root directory) 
B)  The %SystemRoot% (Windows) folder and its subfolders 
C)  The Cmdcons folder 
D)  User's data files

Question 3

In how many ways can a technician access WinRE in Windows Vista?

Accepted Answer

A)  Eight. 
B)  Two. 
C)  Three. 
D)  None of the answers provided are correct. 
A)  Eight. 
B)  Two. 
C)  Three. 
D)  None of the answers provided are correct.

Question 4

A client interview is not an important step to solve any computer troubleshooting situation.

Accepted Answer

A) True 
 B)False

Question 5

WinRE is a built-in tool for Windows XP/2000 and all upcoming Windows operating systems to recover Windows from errors that prevent it from booting.

Accepted Answer

A) True 
 B)False

Question 6

The ability to diagnose and troubleshoot problems depends upon a combination of technical skill and the ability______.

Accepted Answer

A)  To open computer systems 
B)  To act on impulse 
C)  To work for long hours 
D)  To interact with clients 
A)  To open computer systems 
B)  To act on impulse 
C)  To work for long hours 
D)  To interact with clients

Question 7

Match the command with its use.
-Chkdsk

Accepted Answer

A)  Can change a file/folder read/write and archive bit. 
B)  Executes commands as specified in an associated text file. 
C)  Boot file (boot.ini) configuration and recovery; can also rebuild a lost boot.ini. 
D)  Checks a disk and displays a status report. Use the /r option to repair bad sectors. 
E)  Replicates a file to another drive or folder. Can't copy to removable media.
F) Displays a list of files and subfolders in a folder and lists file/folder attributes for each item listed.
G) Helpful to shut down a device if Ntbtlog.txt (the bootlog) indicates a service or device driver is preventing the system from starting.
H) Manages partitions on your hard drives; can be used in interactive mode or with optional switches to add or remove partitions.
I) Used within recovery console to show the services and drivers on the computer.
J) Displays and configures environmental variables including options within the Recovery Console.
K) Enables access to a shared resource across the network. 
A)  Can change a file/folder read/write and archive bit. 
B)  Executes commands as specified in an associated text file. 
C)  Boot file (boot.ini) configuration and recovery; can also rebuild a lost boot.ini. 
D)  Checks a disk and displays a status report. Use the /r option to repair bad sectors. 
E)  Replicates a file to another drive or folder. Can't copy to removable media.
F) Displays a list of files and subfolders in a folder and lists file/folder attributes for each item listed.
G) Helpful to shut down a device if Ntbtlog.txt (the bootlog) indicates a service or device driver is preventing the system from starting.
H) Manages partitions on your hard drives; can be used in interactive mode or with optional switches to add or remove partitions.
I) Used within recovery console to show the services and drivers on the computer.
J) Displays and configures environmental variables including options within the Recovery Console.
K) Enables access to a shared resource across the network.

Question 8

Match the following diagnostic and repair tools:
-Sfc*

Accepted Answer

A)  System File Checker is used to check system files and replace damaged
or invalid files with the correct versions. 
B)  System Configuration is used to display and configure boot options and as a convenient way to access other troubleshooting programs. 
C)  Defragments files improve file access speed, especially on a drive that has frequent changes to its contents and doesn't have a lot of unused space. 
D)  Registers or unregisters DLL files and ActiveX components. 
E)  Views and edits Windows Registry contents.
F) Displays event logs for troubleshooting or management purposes.
G) Special boot options that can be used when the system won't boot normally; press F8 repeatedly when starting the system until the boot options window appears.
H) A limited command-line environment that can be run from the Windows XP CD or from the startup menu (if it were preinstalled or installed by the user). 
A)  System File Checker is used to check system files and replace damaged
or invalid files with the correct versions. 
B)  System Configuration is used to display and configure boot options and as a convenient way to access other troubleshooting programs. 
C)  Defragments files improve file access speed, especially on a drive that has frequent changes to its contents and doesn't have a lot of unused space. 
D)  Registers or unregisters DLL files and ActiveX components. 
E)  Views and edits Windows Registry contents.
F) Displays event logs for troubleshooting or management purposes.
G) Special boot options that can be used when the system won't boot normally; press F8 repeatedly when starting the system until the boot options window appears.
H) A limited command-line environment that can be run from the Windows XP CD or from the startup menu (if it were preinstalled or installed by the user).

Question 9

If Windows will not start properly, your only option is to format the hard disk and reinstall Windows again.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following files are involved in the boot process? (Choose all that apply.)

Accepted Answer

A)  NTDETECT.com 
B)  NTLDR 
C)  Boot.ini 
D)  NToskrnl.exe 
A)  NTDETECT.com 
B)  NTLDR 
C)  Boot.ini 
D)  NToskrnl.exe

Question 11

Which of the following is an advantage of booting using Safe Mode?

Accepted Answer

A)  It enables the password security dialog box to bypass the BIOS password. 
B)  It enables the use of a generic print driver. 
C)  It disables unnecessary peripheral components for troubleshooting. 
D)  It provides only a command-line interface. 
A)  It enables the password security dialog box to bypass the BIOS password. 
B)  It enables the use of a generic print driver. 
C)  It disables unnecessary peripheral components for troubleshooting. 
D)  It provides only a command-line interface.

Question 12

Match the following:
-Electrostatic discharge

Accepted Answer

A)  A primary feature in Windows XP that enables administrators to recover from situations in which Windows does not boot and present its graphical user interface 
B)  A sudden and momentary electric current that flows between two objects at different electrical potentials caused by direct contact or induced by an electrostatic field 
C)  A boot loader for all releases of Microsoft's Windows NT operating system up to and including Windows XP and Windows Server 2003 
D)  A diagnostic mode of a computer operating system that has reduced functionality 
E)  Software that manages the hardware and software of a computer and also serves as an interface between hardware and user
F) An advanced boot option that enables a user to revert the computer back to when a user could last log on without error
G) A program that acts as a translator between a hardware device and the applications or operating systems that use it to perform a function
H) A method that you can use to determine exactly what part of a complex system, such as a computer, is causing the problem
I) A feature in a Windows operating system that enables users to view and control the hardware attached to the computer 
A)  A primary feature in Windows XP that enables administrators to recover from situations in which Windows does not boot and present its graphical user interface 
B)  A sudden and momentary electric current that flows between two objects at different electrical potentials caused by direct contact or induced by an electrostatic field 
C)  A boot loader for all releases of Microsoft's Windows NT operating system up to and including Windows XP and Windows Server 2003 
D)  A diagnostic mode of a computer operating system that has reduced functionality 
E)  Software that manages the hardware and software of a computer and also serves as an interface between hardware and user
F) An advanced boot option that enables a user to revert the computer back to when a user could last log on without error
G) A program that acts as a translator between a hardware device and the applications or operating systems that use it to perform a function
H) A method that you can use to determine exactly what part of a complex system, such as a computer, is causing the problem
I) A feature in a Windows operating system that enables users to view and control the hardware attached to the computer

Question 13

Match the command with its use.
-Net Use

Accepted Answer

A)  Can change a file/folder read/write and archive bit. 
B)  Executes commands as specified in an associated text file. 
C)  Boot file (boot.ini) configuration and recovery; can also rebuild a lost boot.ini. 
D)  Checks a disk and displays a status report. Use the /r option to repair bad sectors. 
E)  Replicates a file to another drive or folder. Can't copy to removable media.
F) Displays a list of files and subfolders in a folder and lists file/folder attributes for each item listed.
G) Helpful to shut down a device if Ntbtlog.txt (the bootlog) indicates a service or device driver is preventing the system from starting.
H) Manages partitions on your hard drives; can be used in interactive mode or with optional switches to add or remove partitions.
I) Used within recovery console to show the services and drivers on the computer.
J) Displays and configures environmental variables including options within the Recovery Console.
K) Enables access to a shared resource across the network. 
A)  Can change a file/folder read/write and archive bit. 
B)  Executes commands as specified in an associated text file. 
C)  Boot file (boot.ini) configuration and recovery; can also rebuild a lost boot.ini. 
D)  Checks a disk and displays a status report. Use the /r option to repair bad sectors. 
E)  Replicates a file to another drive or folder. Can't copy to removable media.
F) Displays a list of files and subfolders in a folder and lists file/folder attributes for each item listed.
G) Helpful to shut down a device if Ntbtlog.txt (the bootlog) indicates a service or device driver is preventing the system from starting.
H) Manages partitions on your hard drives; can be used in interactive mode or with optional switches to add or remove partitions.
I) Used within recovery console to show the services and drivers on the computer.
J) Displays and configures environmental variables including options within the Recovery Console.
K) Enables access to a shared resource across the network.

Question 14

The easiest way to record a BSOD is to press the print screen key and paste the image into a graphics program such as MS Paint.

Accepted Answer

A) True 
 B)False

Question 15

Match the following diagnostic and repair tools:
-Recovery Console

Accepted Answer

A)  System File Checker is used to check system files and replace damaged
or invalid files with the correct versions. 
B)  System Configuration is used to display and configure boot options and as a convenient way to access other troubleshooting programs. 
C)  Defragments files improve file access speed, especially on a drive that has frequent changes to its contents and doesn't have a lot of unused space. 
D)  Registers or unregisters DLL files and ActiveX components. 
E)  Views and edits Windows Registry contents.
F) Displays event logs for troubleshooting or management purposes.
G) Special boot options that can be used when the system won't boot normally; press F8 repeatedly when starting the system until the boot options window appears.
H) A limited command-line environment that can be run from the Windows XP CD or from the startup menu (if it were preinstalled or installed by the user). 
A)  System File Checker is used to check system files and replace damaged
or invalid files with the correct versions. 
B)  System Configuration is used to display and configure boot options and as a convenient way to access other troubleshooting programs. 
C)  Defragments files improve file access speed, especially on a drive that has frequent changes to its contents and doesn't have a lot of unused space. 
D)  Registers or unregisters DLL files and ActiveX components. 
E)  Views and edits Windows Registry contents.
F) Displays event logs for troubleshooting or management purposes.
G) Special boot options that can be used when the system won't boot normally; press F8 repeatedly when starting the system until the boot options window appears.
H) A limited command-line environment that can be run from the Windows XP CD or from the startup menu (if it were preinstalled or installed by the user).

Question 16

Match the following:
-Recovery console

Accepted Answer

A)  A primary feature in Windows XP that enables administrators to recover from situations in which Windows does not boot and present its graphical user interface 
B)  A sudden and momentary electric current that flows between two objects at different electrical potentials caused by direct contact or induced by an electrostatic field 
C)  A boot loader for all releases of Microsoft's Windows NT operating system up to and including Windows XP and Windows Server 2003 
D)  A diagnostic mode of a computer operating system that has reduced functionality 
E)  Software that manages the hardware and software of a computer and also serves as an interface between hardware and user
F) An advanced boot option that enables a user to revert the computer back to when a user could last log on without error
G) A program that acts as a translator between a hardware device and the applications or operating systems that use it to perform a function
H) A method that you can use to determine exactly what part of a complex system, such as a computer, is causing the problem
I) A feature in a Windows operating system that enables users to view and control the hardware attached to the computer 
A)  A primary feature in Windows XP that enables administrators to recover from situations in which Windows does not boot and present its graphical user interface 
B)  A sudden and momentary electric current that flows between two objects at different electrical potentials caused by direct contact or induced by an electrostatic field 
C)  A boot loader for all releases of Microsoft's Windows NT operating system up to and including Windows XP and Windows Server 2003 
D)  A diagnostic mode of a computer operating system that has reduced functionality 
E)  Software that manages the hardware and software of a computer and also serves as an interface between hardware and user
F) An advanced boot option that enables a user to revert the computer back to when a user could last log on without error
G) A program that acts as a translator between a hardware device and the applications or operating systems that use it to perform a function
H) A method that you can use to determine exactly what part of a complex system, such as a computer, is causing the problem
I) A feature in a Windows operating system that enables users to view and control the hardware attached to the computer

Question 17

The process to restore a computer system's files to an earlier point in time is known as ______.

Accepted Answer

A)  Startup Repair 
B)  Windows management 
C)  System Restore 
D)  Advance recovery 
A)  Startup Repair 
B)  Windows management 
C)  System Restore 
D)  Advance recovery

Question 18

Which of these keys is used to access startup options immediately after the computer starts up?

Accepted Answer

A)  F1 
B)  F8 
C)  F12 
D)  F2 
A)  F1 
B)  F8 
C)  F12 
D)  F2

Question 19

All the following are found on the Windows XP/2000 Boot option menu except ________?

Accepted Answer

A)  Disable Driver Signature Enforcement 
B)  Last Known Good Configuration 
C)  Start Windows Normally 
D)  Safe Mode with Command Prompt 
A)  Disable Driver Signature Enforcement 
B)  Last Known Good Configuration 
C)  Start Windows Normally 
D)  Safe Mode with Command Prompt

Question 20

Match the command with its use.
-Batch

Accepted Answer

A)  Can change a file/folder read/write and archive bit. 
B)  Executes commands as specified in an associated text file. 
C)  Boot file (boot.ini) configuration and recovery; can also rebuild a lost boot.ini. 
D)  Checks a disk and displays a status report. Use the /r option to repair bad sectors. 
E)  Replicates a file to another drive or folder. Can't copy to removable media.
F) Displays a list of files and subfolders in a folder and lists file/folder attributes for each item listed.
G) Helpful to shut down a device if Ntbtlog.txt (the bootlog) indicates a service or device driver is preventing the system from starting.
H) Manages partitions on your hard drives; can be used in interactive mode or with optional switches to add or remove partitions.
I) Used within recovery console to show the services and drivers on the computer.
J) Displays and configures environmental variables including options within the Recovery Console.
K) Enables access to a shared resource across the network. 
A)  Can change a file/folder read/write and archive bit. 
B)  Executes commands as specified in an associated text file. 
C)  Boot file (boot.ini) configuration and recovery; can also rebuild a lost boot.ini. 
D)  Checks a disk and displays a status report. Use the /r option to repair bad sectors. 
E)  Replicates a file to another drive or folder. Can't copy to removable media.
F) Displays a list of files and subfolders in a folder and lists file/folder attributes for each item listed.
G) Helpful to shut down a device if Ntbtlog.txt (the bootlog) indicates a service or device driver is preventing the system from starting.
H) Manages partitions on your hard drives; can be used in interactive mode or with optional switches to add or remove partitions.
I) Used within recovery console to show the services and drivers on the computer.
J) Displays and configures environmental variables including options within the Recovery Console.
K) Enables access to a shared resource across the network.

If a disk access time gets longer over time, what could be the possible cause?

The Windows XP Recovery Console permits access to only the following locations, except ________?

In how many ways can a technician access WinRE in Windows Vista?

A client interview is not an important step to solve any computer troubleshooting situation.

WinRE is a built-in tool for Windows XP/2000 and all upcoming Windows operating systems to recover Windows from errors that prevent it from booting.

The ability to diagnose and troubleshoot problems depends upon a combination of technical skill and the ability______.

Match the command with its use. -Chkdsk

Match the following diagnostic and repair tools: -Sfc*

If Windows will not start properly, your only option is to format the hard disk and reinstall Windows again.

Which of the following files are involved in the boot process? (Choose all that apply.)

Which of the following is an advantage of booting using Safe Mode?

Match the following: -Electrostatic discharge

Match the command with its use. -Net Use

The easiest way to record a BSOD is to press the print screen key and paste the image into a graphics program such as MS Paint.

Match the following diagnostic and repair tools: -Recovery Console

Match the following: -Recovery console

The process to restore a computer system's files to an earlier point in time is known as ______.

Which of these keys is used to access startup options immediately after the computer starts up?

All the following are found on the Windows XP/2000 Boot option menu except ________?

Match the command with its use. -Batch

Technician Essentials and PC Anatomy

Motherboards and Processors

BIOS

Power Supplies and System Cooling

Ram

I/O and Input Ports and Devices

Video Displays and Video Cards

Customized PCs and Multimedia Devices

Laptop and Notebook Computers

Mobile Devices

Printers

Storage Devices

Installing and Upgrading Windows

Using and Managing Windows

Networking

Security

Operational Procedures and Communications Methods

Filters

Exam 15: Troubleshooting and Maintaining Windows

If a disk access time gets longer over time, what could be the possible cause?

The Windows XP Recovery Console permits access to only the following locations, except ________?

In how many ways can a technician access WinRE in Windows Vista?

A client interview is not an important step to solve any computer troubleshooting situation.

WinRE is a built-in tool for Windows XP/2000 and all upcoming Windows operating systems to recover Windows from errors that prevent it from booting.

The ability to diagnose and troubleshoot problems depends upon a combination of technical skill and the ability______.

Match the command with its use. -Chkdsk

Match the following diagnostic and repair tools: -Sfc*

If Windows will not start properly, your only option is to format the hard disk and reinstall Windows again.

Which of the following files are involved in the boot process? (Choose all that apply.)

Which of the following is an advantage of booting using Safe Mode?

Match the following: -Electrostatic discharge

Match the command with its use. -Net Use

The easiest way to record a BSOD is to press the print screen key and paste the image into a graphics program such as MS Paint.

Match the following diagnostic and repair tools: -Recovery Console

Match the following: -Recovery console

The process to restore a computer system's files to an earlier point in time is known as ______.

Which of these keys is used to access startup options immediately after the computer starts up?

All the following are found on the Windows XP/2000 Boot option menu except ________?

Match the command with its use. -Batch

Technician Essentials and PC Anatomy

Motherboards and Processors

BIOS

Power Supplies and System Cooling

Ram

I/O and Input Ports and Devices

Video Displays and Video Cards

Customized PCs and Multimedia Devices

Laptop and Notebook Computers

Mobile Devices

Printers

Storage Devices

Installing and Upgrading Windows

Using and Managing Windows

Networking

Security

Operational Procedures and Communications Methods

Filters