Exam 1: Technician Essentials and PC Anatomy

Match the following network installation functions with the correct tool: -Within a batch of cables, use this to locate or match up a cable from one end of a long run with the other end of the cable.

The final step to the six-step troubleshooting process defined by CompTIA is to verify the fixes to the system functionality and implement any possible preventative measures to avoid repetition of the issue.

The failure of a CMOS battery can cause catastrophic failure of the motherboard and thus the entire computer system.

Match the following procedures to the tools needed: -Verify correct voltage from power supply.

Match the following network installation functions with the correct tool: -Use this to test the transmit/receive functions of a network card.

Match the following network installation functions with the correct tool: -Checks cable continuity and wire-pair configuration.

You are preparing to upgrade the firmware in a system. Which of the following devices are likely to include a firmware chip? (Choose all that apply.)

CompTIA has created a six-step process for troubleshooting. The first step in the process is to identify the problem. Which of the followings steps resembles the next step in the methodology?

Which of the following can prevent the discharge of ESD? (Choose all that apply.)

On a laptop computer, an add-on card, such as an ExpressCard, can cause the system not to boot.

If you do not see, hear, or feel any static electricity discharged from your finger to a computer device, it is safe to assume that no damage has occurred.

Which of the following is likely to have a firmware component? (Choose all that apply.)

Which of the following features are found almost exclusively on laptop computers? (Choose all that apply.)

Toolkits generally have _____ for the removal and replacement of jumpers.

An antistatic wrist strap would be used to remove dust particles from a dirty computer screen.

You evaluate a collection of add-on cards to determine which cards should be retained as spares. Obsolete cards that will be discarded include ISA cards and EISA cards for desktops, and for laptops, PC Cards that must use a special device to enable a network or modem cable to be connected to the card. The extension is known as a

Order the following scenario actions as they would be done by a technician following the six-step troubleshooting process: A) Interview the user who indicates that his printer is printing poorly. Asked a few questions to determine that the quality of the print output is light or missing. B) Given that the printer receives data and attempts to print, the technician suspects that there is an issue with the toner cartridge, perhaps being low on ink toner. C) Call the user to get the exact model number of the printer in use. Replace the ink toner cartridge with a new one that appears to fix the issue. Try the old cartridge in another printer of the same model to see if it replicates the problem. D) Decide to leave the new cartridge in the printer. E) Test the new cartridge by using the printer test page option and from a word processor to verify application functionality. F) Enter the information on the office number, user's name, model number of the printer, and the date of the toner cartridge replacement. Determine that the old print cartridge if shaken can still be used for a limited number of copies. Was it placed on the shelf to be used as a test cartridge? Discover that this user used ink toner at twice the rate of other users. Recommend a different printer device that is more economical on ink consumption.

The BIOS chip can save user data changes made to applications such as games and office programs.

Operating system commands are considered to have two types. Which one of the following pairings represents the labels used to describe these two types of commands?

CompTIA has created a six-step process for troubleshooting. The first step in the process is to identify the problem. Which of the followings steps resembles the next step in the methodology?