Exam 18: Operational Procedures and Communications Methods

With any spray cleaner, always spray the cleaner onto a cleaning cloth and never on the product to be cleaned.

For the humidity associated with a computer environment, higher is better to avoid ESD.

Match the following terms with their description: -Technobabble

The first step in CompTIA's A+ Troubleshooting Methodology is to ______.

Which of the following are examples of changing a single component or configuration setting? (Choose all that apply.)

Which of the following steps is first among the troubleshooting cycle?

Match the following terms with their description: -Disk imaging program

An MSDS is a document that gives information about hazardous substances. Which one of the following is not associated with an MSDS?

A line conditioner should be used only when the reading from the power supply is not within 10% of 12 volts.

During a client interview, it is most appropriate to use jargon to baffle customers.

The ______ is a method that can be used to determine exactly what part of a complex system is causing the problem.

Which of the following sources provide helpful information when experiencing problems and difficulties with system conflicts? (Choose all that apply.)

Match the following terms with their description: -Troubleshooting cycle

AC/DC multimeter with ohm and continuity options test power inside systems and at wall outlets.

The Event Viewer in Windows captures three types of information: application errors, security audits, and system errors.

Grounded AC circuit testers may prevent ESD, which can damage parts on the systems.

Which of the following are considered a point of failure from outside the system? (Choose all that apply.)

Match the following terms with their description: -Compressed air

A ______ should be used at client sites to provide internal cleansing of a system without an awkward mess and flying gunk.

What utility can be used to provide details on the software running at the time of the error?