Question 1

The dominating conflict style is the best in all situations.

Accepted Answer

A) True 
 B)False

Question 2

The shape of the relationship between task conflict and team performance is generally which of the following?

Accepted Answer

A)  inverted U-shaped 
B)  U-shaped 
C)  linear, downward sloping 
D)  linear, upward sloping 
A)  inverted U-shaped 
B)  U-shaped 
C)  linear, downward sloping 
D)  linear, upward sloping

Question 3

Don and Roger have different opinions on which advertising campaign would be best to promote their new product. Which of the following sources of conflict may result from this differing of opinions?

Accepted Answer

A)  affective conflict 
B)  process conflict 
C)  substantive conflict 
D)  supervisory conflict 
A)  affective conflict 
B)  process conflict 
C)  substantive conflict 
D)  supervisory conflict

Question 4

Marina manages a sales team. Together with her team, they have decided upon new sales procedures for handling potential orders. Chris does not agree with the new sales procedures. Which of the following types of conflict is likely to ensue?

Accepted Answer

A)  affective conflict 
B)  process conflict 
C)  substantive conflict 
D)  supervisory conflict 
A)  affective conflict 
B)  process conflict 
C)  substantive conflict 
D)  supervisory conflict

Question 5

Which of the following occurs when people disagree on what course of action to pursue or the best way to operate even after a decision has been made?

Accepted Answer

A)  supervisory conflict 
B)  process conflict 
C)  affective conflict 
D)  substantive conflict 
A)  supervisory conflict 
B)  process conflict 
C)  affective conflict 
D)  substantive conflict

Question 6

Describe perspective taking and explain how it can help the negotiation process.

Accepted Answer

Perspective taking is defined as the abi

Question 7

The strength of the integrating conflict-handling style is ______.

Accepted Answer

A)  It should provide a mutual benefits (win-win) solution and result in the conflict being resolved for the long term. 
B)  It might be the best approach if the person is not sure they are right about a preferred course of action or it is politically best because the matter is so important to the other party. 
C)  It is quick and relatively easy. 
D)  Everyone gets something in a compromise. 
A)  It should provide a mutual benefits (win-win) solution and result in the conflict being resolved for the long term. 
B)  It might be the best approach if the person is not sure they are right about a preferred course of action or it is politically best because the matter is so important to the other party. 
C)  It is quick and relatively easy. 
D)  Everyone gets something in a compromise.

Question 8

All of the following are true regarding conflict in teams except ______.

Accepted Answer

A)  Conflict within teams produces stress and arguments that distract the team from working on the task. 
B)  Moderate levels of relationship conflict improve team performance. 
C)  All types of conflict (task, relationship, and process) are detrimental to member satisfaction. 
D)  Moderate levels of task conflict improve team performance. 
A)  Conflict within teams produces stress and arguments that distract the team from working on the task. 
B)  Moderate levels of relationship conflict improve team performance. 
C)  All types of conflict (task, relationship, and process) are detrimental to member satisfaction. 
D)  Moderate levels of task conflict improve team performance.

Question 9

Functional conflict hurts an organization's performance.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is the first step in the negotiation process?

Accepted Answer

A)  building the relationship 
B)  preparation 
C)  bidding 
D)  implementation 
A)  building the relationship 
B)  preparation 
C)  bidding 
D)  implementation

Question 11

Which of the following is not one of the mechanisms that decrease the relationship between task and relationship conflict?

Accepted Answer

A)  ignoring the conflict 
B)  group emotional intelligence 
C)  good working relationships 
D)  norms for suppressing negative emotions 
A)  ignoring the conflict 
B)  group emotional intelligence 
C)  good working relationships 
D)  norms for suppressing negative emotions

Question 12

The first step for a leader in becoming effective at resolving conflicts at work is ______.

Accepted Answer

A)  recognize employees' predisposition toward conflict 
B)  recognize his or her own predisposition toward conflict 
C)  ignore the problem and hope it goes away 
D)  develop a conflict resolution policy 
A)  recognize employees' predisposition toward conflict 
B)  recognize his or her own predisposition toward conflict 
C)  ignore the problem and hope it goes away 
D)  develop a conflict resolution policy

Question 13

Jefferson has an avoiding conflict-handling style. All of the following are true of this style except ______.

Accepted Answer

A)  Pretending conflict does not exist usually helps it go away. 
B)  He is low on his own concerns and the concerns of others. 
C)  It may be appropriate for trivial decisions. 
D)  It may be appropriate when the possibility of unproductive conflict is so high that it is better to avoid discussion rather than risk performance. 
A)  Pretending conflict does not exist usually helps it go away. 
B)  He is low on his own concerns and the concerns of others. 
C)  It may be appropriate for trivial decisions. 
D)  It may be appropriate when the possibility of unproductive conflict is so high that it is better to avoid discussion rather than risk performance.

Question 14

Which of the following is defined as calling in a neutral third party to attempt to resolve the conflict?

Accepted Answer

A)  conciliation 
B)  ombudsman 
C)  peer review 
D)  facilitation 
A)  conciliation 
B)  ombudsman 
C)  peer review 
D)  facilitation

Question 15

Compare and contrast the five conflict resolution styles.

Accepted Answer

Integrating: Both parties confront the i

Question 16

Which of the following is not listed in the text as one of the three general sources of organizational conflict?

Accepted Answer

A)  substantive conflict 
B)  affective conflict 
C)  interpersonal conflict 
D)  process conflict 
A)  substantive conflict 
B)  affective conflict 
C)  interpersonal conflict 
D)  process conflict

Question 17

Which of the following steps in the negotiation process is doing one's homework to have all of the facts and possible options researched prior to negotiation?

Accepted Answer

A)  closing the deal 
B)  relationship building 
C)  information gathering 
D)  preparation 
A)  closing the deal 
B)  relationship building 
C)  information gathering 
D)  preparation

Question 18

Compare and contrast task and relationship conflict.

Accepted Answer

Conflict may focus on task-related issue

Question 19

Which of the following steps in the negotiation process is the execution of a contract?

Accepted Answer

A)  building the relationship 
B)  implementation 
C)  bidding 
D)  gathering information 
A)  building the relationship 
B)  implementation 
C)  bidding 
D)  gathering information

The dominating conflict style is the best in all situations.

The shape of the relationship between task conflict and team performance is generally which of the following?

Don and Roger have different opinions on which advertising campaign would be best to promote their new product. Which of the following sources of conflict may result from this differing of opinions?

Marina manages a sales team. Together with her team, they have decided upon new sales procedures for handling potential orders. Chris does not agree with the new sales procedures. Which of the following types of conflict is likely to ensue?

Which of the following occurs when people disagree on what course of action to pursue or the best way to operate even after a decision has been made?

Describe perspective taking and explain how it can help the negotiation process.

The strength of the integrating conflict-handling style is ______.

All of the following are true regarding conflict in teams except ______.

Functional conflict hurts an organization's performance.

Which of the following is the first step in the negotiation process?

Which of the following is not one of the mechanisms that decrease the relationship between task and relationship conflict?

The first step for a leader in becoming effective at resolving conflicts at work is ______.

Jefferson has an avoiding conflict-handling style. All of the following are true of this style except ______.

Which of the following is defined as calling in a neutral third party to attempt to resolve the conflict?

Compare and contrast the five conflict resolution styles.

Which of the following is not listed in the text as one of the three general sources of organizational conflict?

Which of the following steps in the negotiation process is doing one's homework to have all of the facts and possible options researched prior to negotiation?

Compare and contrast task and relationship conflict.

Which of the following steps in the negotiation process is the execution of a contract?

What Is Organizational Behavior?

Personality and Person–Environment Fit

Emotions and Moods

Attitudes and Job Satisfaction

Perception, Decision Making, and Problem Solving

Leadership

Power and Politics

Motivation: Core Concepts

Motivation: Applications

Group Processes and Teams

Organizational Communication

Diversity and Cross-Cultural Adjustments

Organizational Culture

Leading Change and Stress Management

Filters

Exam 11: Managing Conflict and Negotiation

The dominating conflict style is the best in all situations.

The shape of the relationship between task conflict and team performance is generally which of the following?

Don and Roger have different opinions on which advertising campaign would be best to promote their new product. Which of the following sources of conflict may result from this differing of opinions?

Marina manages a sales team. Together with her team, they have decided upon new sales procedures for handling potential orders. Chris does not agree with the new sales procedures. Which of the following types of conflict is likely to ensue?

Which of the following occurs when people disagree on what course of action to pursue or the best way to operate even after a decision has been made?

Describe perspective taking and explain how it can help the negotiation process.

The strength of the integrating conflict-handling style is ______.

All of the following are true regarding conflict in teams except ______.

Functional conflict hurts an organization's performance.

Which of the following is the first step in the negotiation process?

Which of the following is not one of the mechanisms that decrease the relationship between task and relationship conflict?

The first step for a leader in becoming effective at resolving conflicts at work is ______.

Jefferson has an avoiding conflict-handling style. All of the following are true of this style except ______.

Which of the following is defined as calling in a neutral third party to attempt to resolve the conflict?

Compare and contrast the five conflict resolution styles.

Which of the following is not listed in the text as one of the three general sources of organizational conflict?

Which of the following steps in the negotiation process is doing one's homework to have all of the facts and possible options researched prior to negotiation?

Compare and contrast task and relationship conflict.

Which of the following steps in the negotiation process is the execution of a contract?

What Is Organizational Behavior?

Personality and Person–Environment Fit

Emotions and Moods

Attitudes and Job Satisfaction

Perception, Decision Making, and Problem Solving

Leadership

Power and Politics

Motivation: Core Concepts

Motivation: Applications

Group Processes and Teams

Organizational Communication

Diversity and Cross-Cultural Adjustments

Organizational Culture

Leading Change and Stress Management

Filters