Question 1

The strength of the obliging conflict-handling style is ______.

Accepted Answer

A)  It should provide a mutually benefits (win-win) solution and result in the conflict being resolved for the long term. 
B)  It might be the best approach if the person is not sure they are right about a preferred course of action or it is politically best because the matter is so important to the other party. 
C)  Good for when the decision will be unpopular and discussion will not bring others on board. 
D)  Everyone gets something in a compromise. 
A)  It should provide a mutually benefits (win-win) solution and result in the conflict being resolved for the long term. 
B)  It might be the best approach if the person is not sure they are right about a preferred course of action or it is politically best because the matter is so important to the other party. 
C)  Good for when the decision will be unpopular and discussion will not bring others on board. 
D)  Everyone gets something in a compromise.

Question 2

How does managing conflict differ across cultures?

Accepted Answer

Addressing conflict when working with a

Question 3

The strength of the dominating conflict-handling style is ______.

Accepted Answer

A)  It should provide a mutually benefits (win-win) solution and result in the conflict being resolved for the long term. 
B)  It might be the best approach if the person is not sure they are right about a preferred course of action or it is politically best because the matter is so important to the other party. 
C)  It is quick and relatively easy. 
D)  Everyone gets something in a compromise. 
A)  It should provide a mutually benefits (win-win) solution and result in the conflict being resolved for the long term. 
B)  It might be the best approach if the person is not sure they are right about a preferred course of action or it is politically best because the matter is so important to the other party. 
C)  It is quick and relatively easy. 
D)  Everyone gets something in a compromise.

Question 4

Donna is a person who hears grievances on an informal basis and attempts to resolve them. Donna can best be described as a(n) ______.

Accepted Answer

A)  ambassador 
B)  mentor 
C)  ombudsman 
D)  judge 
A)  ambassador 
B)  mentor 
C)  ombudsman 
D)  judge

Question 5

Which of the following is a solution for conflict arising from unfulfilled expectations?

Accepted Answer

A)  Leaders must set and communicate the values for the organization and emphasize that everyone's contribution matters. 
B)  ask this question--"What else could this mean?"--before assuming a negative intent of the other person 
C)  use active listening and questioning techniques to set and clarify expectations on a regular basis 
D)  try perspective taking 
A)  Leaders must set and communicate the values for the organization and emphasize that everyone's contribution matters. 
B)  ask this question--"What else could this mean?"--before assuming a negative intent of the other person 
C)  use active listening and questioning techniques to set and clarify expectations on a regular basis 
D)  try perspective taking

Question 6

According to a study of conflict resolution styles of MBA students from different countries, which of the following is true regarding how conflict resolution differs across cultures?

Accepted Answer

A)  Conflict resolution styles differed across cultures. 
B)  U.S. students are more likely to report an avoiding style. 
C)  Chinese students are more likely to report a competing style. 
D)  There were no differences in conflict resolution styles across cultures. 
A)  Conflict resolution styles differed across cultures. 
B)  U.S. students are more likely to report an avoiding style. 
C)  Chinese students are more likely to report a competing style. 
D)  There were no differences in conflict resolution styles across cultures.

Question 7

Joseph senses that there is some conflict in his production team. What is the first step Joseph should take to effectively manage the conflict?

Accepted Answer

A)  provide coaching on how to manage the conflict 
B)  get rid of those who are responsible for the conflict 
C)  diagnose the type of conflict (task or relationship) 
D)  reorganize the team 
A)  provide coaching on how to manage the conflict 
B)  get rid of those who are responsible for the conflict 
C)  diagnose the type of conflict (task or relationship) 
D)  reorganize the team

Question 8

Which of the following sources of conflict results from the varying ways people view the world?

Accepted Answer

A)  personalities 
B)  differences in perception and values 
C)  differences over facts 
D)  unfulfilled expectations 
A)  personalities 
B)  differences in perception and values 
C)  differences over facts 
D)  unfulfilled expectations

Question 9

Helena is a person who resolves conflict between two or more parties. When she is brought in to resolve conflict, her decision is legally binding on both parties. Helena can best be called a(n) ______.

Accepted Answer

A)  mediator 
B)  facilitator 
C)  arbitrator 
D)  judge 
A)  mediator 
B)  facilitator 
C)  arbitrator 
D)  judge

Question 10

Most workplace violence emanates from unhappy ______.

Accepted Answer

A)  supervisors 
B)  coworkers 
C)  clients or customers 
D)  subordinates 
A)  supervisors 
B)  coworkers 
C)  clients or customers 
D)  subordinates

Question 11

Which of the following occurs because people have different opinions on important issues in the organization that affect them?

Accepted Answer

A)  supervisory conflict 
B)  process conflict 
C)  affective conflict 
D)  substantive conflict 
A)  supervisory conflict 
B)  process conflict 
C)  affective conflict 
D)  substantive conflict

Question 12

According to the U.S. Department of Labor, how many people in the United States are victims of nonfatal violence at the workplace each year?

Accepted Answer

A)  1,000 
B)  2 million 
C)  50 million 
D)  500,000 
A)  1,000 
B)  2 million 
C)  50 million 
D)  500,000

Question 13

It is easy to profile the type of employee who may commit workplace violence.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following conflict-handling styles is when one party gives in to the demands of others and may neglect his own concerns?

Accepted Answer

A)  obliging 
B)  avoiding 
C)  compromising 
D)  integrating 
A)  obliging 
B)  avoiding 
C)  compromising 
D)  integrating

Question 15

Which of the following conflict-handling styles is a give-and-take approach to conflict in which concessions are made in exchange for getting some aspects of the desired outcome?

Accepted Answer

A)  obliging 
B)  avoiding 
C)  compromising 
D)  integrating 
A)  obliging 
B)  avoiding 
C)  compromising 
D)  integrating

Question 16

Which of the following is enlarging the pool of resources, so that a negotiation can end in a win-win agreement where both parties feel that they got the best possible outcome?

Accepted Answer

A)  expanding pie 
B)  fixed pie 
C)  distributive bargaining 
D)  zero-sum game 
A)  expanding pie 
B)  fixed pie 
C)  distributive bargaining 
D)  zero-sum game

Question 17

Which of the following occurs when there are limited resources that must be allocated in an organization?

Accepted Answer

A)  differences over facts 
B)  differences over goals and priorities 
C)  competition for scarce resources 
D)  competition for supremacy 
A)  differences over facts 
B)  differences over goals and priorities 
C)  competition for scarce resources 
D)  competition for supremacy

Question 18

Which of the following is not true regarding Chinese individuals and conflict?

Accepted Answer

A)  Well-managed conflict contributes significantly to successful leadership in China. 
B)  Chinese are more competitive and individualistic. 
C)  Chinese are more likely to value harmony over discord. 
D)  Chinese place an emphasis on openness and collaboration. 
A)  Well-managed conflict contributes significantly to successful leadership in China. 
B)  Chinese are more competitive and individualistic. 
C)  Chinese are more likely to value harmony over discord. 
D)  Chinese place an emphasis on openness and collaboration.

Question 19

All of the following are true of workplace incivility in the classroom except ______.

Accepted Answer

A)  Students' perception of incivility can relate to a professor's competence. 
B)  Students' perception of incivility can relate to interest as well as respect for the individualism of students. 
C)  Incivility in the classroom would not relate to workplace incivility as it is not a workplace. 
D)  Perspective taking would be beneficial for classroom incivility. 
A)  Students' perception of incivility can relate to a professor's competence. 
B)  Students' perception of incivility can relate to interest as well as respect for the individualism of students. 
C)  Incivility in the classroom would not relate to workplace incivility as it is not a workplace. 
D)  Perspective taking would be beneficial for classroom incivility.

Question 20

According to a recent poll of CEOs, what was mentioned as the number one skill that CEOs and their boards believed they needed development in?

Accepted Answer

A)  persuasion skills 
B)  leadership skills 
C)  planning skills 
D)  conflict management skills 
A)  persuasion skills 
B)  leadership skills 
C)  planning skills 
D)  conflict management skills

The strength of the obliging conflict-handling style is ______.

How does managing conflict differ across cultures?

The strength of the dominating conflict-handling style is ______.

Donna is a person who hears grievances on an informal basis and attempts to resolve them. Donna can best be described as a(n) ______.

Which of the following is a solution for conflict arising from unfulfilled expectations?

According to a study of conflict resolution styles of MBA students from different countries, which of the following is true regarding how conflict resolution differs across cultures?

Joseph senses that there is some conflict in his production team. What is the first step Joseph should take to effectively manage the conflict?

Which of the following sources of conflict results from the varying ways people view the world?

Helena is a person who resolves conflict between two or more parties. When she is brought in to resolve conflict, her decision is legally binding on both parties. Helena can best be called a(n) ______.

Most workplace violence emanates from unhappy ______.

Which of the following occurs because people have different opinions on important issues in the organization that affect them?

According to the U.S. Department of Labor, how many people in the United States are victims of nonfatal violence at the workplace each year?

It is easy to profile the type of employee who may commit workplace violence.

Which of the following conflict-handling styles is when one party gives in to the demands of others and may neglect his own concerns?

Which of the following conflict-handling styles is a give-and-take approach to conflict in which concessions are made in exchange for getting some aspects of the desired outcome?

Which of the following is enlarging the pool of resources, so that a negotiation can end in a win-win agreement where both parties feel that they got the best possible outcome?

Which of the following occurs when there are limited resources that must be allocated in an organization?

Which of the following is not true regarding Chinese individuals and conflict?

All of the following are true of workplace incivility in the classroom except ______.

According to a recent poll of CEOs, what was mentioned as the number one skill that CEOs and their boards believed they needed development in?

What Is Organizational Behavior?

Personality and Person–Environment Fit

Emotions and Moods

Attitudes and Job Satisfaction

Perception, Decision Making, and Problem Solving

Leadership

Power and Politics

Motivation: Core Concepts

Motivation: Applications

Group Processes and Teams

Organizational Communication

Diversity and Cross-Cultural Adjustments

Organizational Culture

Leading Change and Stress Management

Filters

Exam 11: Managing Conflict and Negotiation

The strength of the obliging conflict-handling style is ______.

How does managing conflict differ across cultures?

The strength of the dominating conflict-handling style is ______.

Donna is a person who hears grievances on an informal basis and attempts to resolve them. Donna can best be described as a(n) ______.

Which of the following is a solution for conflict arising from unfulfilled expectations?

According to a study of conflict resolution styles of MBA students from different countries, which of the following is true regarding how conflict resolution differs across cultures?

Joseph senses that there is some conflict in his production team. What is the first step Joseph should take to effectively manage the conflict?

Which of the following sources of conflict results from the varying ways people view the world?

Helena is a person who resolves conflict between two or more parties. When she is brought in to resolve conflict, her decision is legally binding on both parties. Helena can best be called a(n) ______.

Most workplace violence emanates from unhappy ______.

Which of the following occurs because people have different opinions on important issues in the organization that affect them?

According to the U.S. Department of Labor, how many people in the United States are victims of nonfatal violence at the workplace each year?

It is easy to profile the type of employee who may commit workplace violence.

Which of the following conflict-handling styles is when one party gives in to the demands of others and may neglect his own concerns?

Which of the following conflict-handling styles is a give-and-take approach to conflict in which concessions are made in exchange for getting some aspects of the desired outcome?

Which of the following is enlarging the pool of resources, so that a negotiation can end in a win-win agreement where both parties feel that they got the best possible outcome?

Which of the following occurs when there are limited resources that must be allocated in an organization?

Which of the following is not true regarding Chinese individuals and conflict?

All of the following are true of workplace incivility in the classroom except ______.

According to a recent poll of CEOs, what was mentioned as the number one skill that CEOs and their boards believed they needed development in?

What Is Organizational Behavior?

Personality and Person–Environment Fit

Emotions and Moods

Attitudes and Job Satisfaction

Perception, Decision Making, and Problem Solving

Leadership

Power and Politics

Motivation: Core Concepts

Motivation: Applications

Group Processes and Teams

Organizational Communication

Diversity and Cross-Cultural Adjustments

Organizational Culture

Leading Change and Stress Management

Filters