Exam 4: Enterprise Culture

Deming created his "System of Profound Knowledge," with the thought that approximately 15% of poor quality was because of workers and 85% was due to bad management, systems, or processes. He based the system on four parts. Which of the following parts is not part of his system?

(Multiple Choice)

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Question 21

Quality improvement study design and analysis related to projects includes all of the following activities EXCEPT:

(Multiple Choice)

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Question 22

Enterprise thinking processes in a lean environment means that the leadership views all of the following principles as important EXCEPT:

(Multiple Choice)

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Question 23

Accomplishing quality management functions requires a quality management system to guide improvement activities. All of the following are variables that affect the quality framework EXCEPT:

(Multiple Choice)

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Question 24

The alignment of strategies and the ultimate execution rely on the creation of the constancy of purpose within the organization. Which enterprise-supporting concept explains that an organization will focus on safety, quality, and delivery in spans of 20 to 50 years?

(Multiple Choice)

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Question 25

Nested experiments are those which have concurrent or cascading requirements to complete. Hoshin teams are a good example of nested experiments because of what?

(Multiple Choice)

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Question 26

In enterprise alignment, using advanced statistical methods to explore correlation and multivariate relationships would be indicative of what?

(Multiple Choice)

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Question 27

Which of the following examples is NOT a system that requires a reconciled reporting system?

(Multiple Choice)

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Question 28

In the focus on waste elimination, which of the following is the progressive achievement of tasks along the value stream with no stoppages, scrap, or backflows?

(Multiple Choice)

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Question 29

A project team is working on a chemical treatment analysis and a conflict has developed about the solution. Communication has become an issue. What should the team leader do?

(Multiple Choice)

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Question 30

Which customer contact method would be used if a green belt wanted to confirm theories developed from other forms of customer contact?

(Multiple Choice)

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Question 31

The integration of business systems and improvement systems will be successful if which of the following occurs?

(Multiple Choice)

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Question 32

The Kano model is used to understand the customers' needs and combines two elements: achievement, which is annotated on the horizontal axis, and satisfaction, which is annotated on the vertical axis. Under the Kano model, which level of needs keeps a supplier in the market?

(Multiple Choice)

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Question 33

Multivoting is used by teams to narrow a large list of possibilities for solutions to a smaller list of the top priorities or to a final selection. Which of these choices is NOT an application for multivoting?

(Multiple Choice)

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Question 34

W. Edwards Deming's first point in his 14 point management method, often considered the birth of Total Quality Management (TCM)was which of the following?

(Multiple Choice)

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Question 35

To develop a consistent lean enterprise, lean system thinking is incorporated in daily activities. Which of the following would you include in the cultural framework to help develop behavioral expectations for job performance?

(Multiple Choice)

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Question 36

Successful lean requires adequate information management. Which of the following examples most closely relates to the idea that a manager needs to know what to do in the next 30 minutes based on what happened in the last 30 minutes?

(Multiple Choice)

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Question 37

Dynamic thinking in lean means structuring business for dynamic stability. Which of the following does lean dynamics address?

(Multiple Choice)

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Question 38

Using statistical techniques to measure variability, which of the following is the correct definition for an interquartile range for an interpercentile range?

(Multiple Choice)

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Question 39

Using the lean system of catchball, who can participate in a catchball process?

(Multiple Choice)

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Question 40

Showing 21 - 40 of 40

Deming created his "System of Profound Knowledge," with the thought that approximately 15% of poor quality was because of workers and 85% was due to bad management, systems, or processes. He based the system on four parts. Which of the following parts is not part of his system?

Quality improvement study design and analysis related to projects includes all of the following activities EXCEPT:

Enterprise thinking processes in a lean environment means that the leadership views all of the following principles as important EXCEPT:

Accomplishing quality management functions requires a quality management system to guide improvement activities. All of the following are variables that affect the quality framework EXCEPT:

The alignment of strategies and the ultimate execution rely on the creation of the constancy of purpose within the organization. Which enterprise-supporting concept explains that an organization will focus on safety, quality, and delivery in spans of 20 to 50 years?

Nested experiments are those which have concurrent or cascading requirements to complete. Hoshin teams are a good example of nested experiments because of what?

In enterprise alignment, using advanced statistical methods to explore correlation and multivariate relationships would be indicative of what?

Which of the following examples is NOT a system that requires a reconciled reporting system?

In the focus on waste elimination, which of the following is the progressive achievement of tasks along the value stream with no stoppages, scrap, or backflows?

A project team is working on a chemical treatment analysis and a conflict has developed about the solution. Communication has become an issue. What should the team leader do?

Which customer contact method would be used if a green belt wanted to confirm theories developed from other forms of customer contact?

The integration of business systems and improvement systems will be successful if which of the following occurs?

The Kano model is used to understand the customers' needs and combines two elements: achievement, which is annotated on the horizontal axis, and satisfaction, which is annotated on the vertical axis. Under the Kano model, which level of needs keeps a supplier in the market?

Multivoting is used by teams to narrow a large list of possibilities for solutions to a smaller list of the top priorities or to a final selection. Which of these choices is NOT an application for multivoting?

W. Edwards Deming's first point in his 14 point management method, often considered the birth of Total Quality Management (TCM)was which of the following?

To develop a consistent lean enterprise, lean system thinking is incorporated in daily activities. Which of the following would you include in the cultural framework to help develop behavioral expectations for job performance?

Successful lean requires adequate information management. Which of the following examples most closely relates to the idea that a manager needs to know what to do in the next 30 minutes based on what happened in the last 30 minutes?

Dynamic thinking in lean means structuring business for dynamic stability. Which of the following does lean dynamics address?

Using statistical techniques to measure variability, which of the following is the correct definition for an interquartile range for an interpercentile range?

Using the lean system of catchball, who can participate in a catchball process?

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