Exam 1: Business Results

Takt time is a measure which calculates the longest period of time that can be spent processing a unit of product while still meeting the level of demand. Which of these steps is NOT included in the calculation of Takt time?

Customer satisfaction is the main goal of lean. Which of the following is NOT included in the lean measures for customer satisfaction?

Waste is identified as anything that does not add value to a product or process. Lean measurements reveal waste in processes. Which of these statements is incorrect concerning guidelines for lean measurements?

Which tool used in management decisions to build the improvement strategy includes a quadrant-based tool of performance measures?

Lean measures which have financial impact are those that create cost reduction, inventory reduction, or increased revenue. Which measure would be used if the hourly wage rate is computed and counted each time a process is executed?

Queue times are important lean measures in processing times. There are five elements of the cycle time of a process: run time, queue time, move time, wait time, and setup time. Of these choices, which one is the only value-added time?

Strategic lean metrics include return on capital, revenue, cash flow, and market position. Dr. Genichi Taguchi was a Japanese engineer and statistician whose work determined what product specification meant and how it could be applied to a cost effective production. Taguchi Product Development includes three stages. Which of the following is NOT included?

Visual feedback on key measures should be provided to employees in real time. The information in the real time feedback will include all of the following EXCEPT:

Lean waste measurements impact a business's bottom line. Which factor given below can hide quality defects by increasing the time between the creation of a defect and when it is discovered?

The concept of "time economy" for quality improvement teams typically leads to all of the following EXCEPT:

Internal measures should be aligned with the voice of the customer (VOC). Which of the following examples would provide a supporting measure for the voice of the customer?

The desired characteristics of Performance Measurement Systems would include all of the following EXCEPT?

Measuring the voice of the customer helps an organization validate customer expectations, requirements, and unhappiness with current processes. When performing a Voice of the Customer Analysis, which example would be a form of "reactive data"?

A Six Sigma Greenbelt is calculating key lean measures for inventory turns. Which inventory turn measure is calculated by adding beginning inventory and inventory purchases then subtracting the ending inventory?

Lead time is the total time required to manufacture a product, including the order preparation time, queue time, setup time, process time, movement within factory, inspection time, and placement in inventory. An inventory cycle begins once a product is placed in inventory. The number of times that inventory cycles per year is known as which of the following:

Which of the following key lean measures for delivery is the time from the customer order until they receive the product?

The SMART acronym is use by organizations to develop objectives. Under SMART, how do you know when a goal is achieved?

Measuring flow requires measuring the time a process or a product takes from start to finish. This involves managing bottlenecks and constraints, as well as which of the following?

To drive business results for the organization you must measure what matters to the customer. Which of the following choices would NOT be a form of "voice of the customer" data collection?

Regression analysis is be used to build process models, as well as which of the following ?