Exam 1: Business Results

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Overall Equipment Effectiveness is a composite metric for first pass yield. If 100 units of product are processed and 97 are completed to the required specifications with 4 requiring rework, calculate the first pass yield.

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Typical measures for cash flow include Net Present Value (NPV), Return on Investment (ROI), and internal Rate of Return (IRR). What is the formula for productivity?

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Removing waste reduces lead time. When measuring waste in a process what is the lead time of that process?

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Which of the following lean cost metrics would a process team be reviewing if they were comparing spending and wanted to know the current assets divided by the current liabilities?

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Alignment of lean requires good measurement systems. A Measurement System Analysis (MSA) is a designed experiment that seeks to identify the components of variation in the measurement. Which of the following is NOT considered in a Measurement Systems Analysis?

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Lean employees should be measuring the results of the "whole" system. Which of the following measures would be an example of a measure as a "whole"?

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Several factors may affect company business results and customer retention. Which of the following does NOT impact customer retention?

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A hospital is trying to improve patient flow through a chartered process team. Which of these will NOT improve the flow?

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Measurements should be analyzed to determine their precision. The precision of measurements is affected by confidence intervals. Using the statistical definition of the 95 percent confidence interval, if a poll of 100 people were taken _________________?

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The Role of Performance Measurement is to provide all of the following EXCEPT:

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