Question 1

Hyper-social organizations and its executives no longer plan and control organizational messaging.

Accepted Answer

A) True 
 B)False

Question 2

Expert systems are easy to maintain.

Accepted Answer

A) True 
 B)False

Question 3

A(n)________ is an employee directory that includes not only the standard name,email,phone,and address,but also organizational structure and expertise.

Accepted Answer

A)  rich directory 
B)  article directory 
C)  external directory 
D)  web directory 
A)  rich directory 
B)  article directory 
C)  external directory 
D)  web directory

Question 4

The documents in content management systems are nonperishable.

Accepted Answer

A) True 
 B)False

Question 5

What are expert systems?

Accepted Answer

Expert systems are rule-based systems th

Question 6

Organizations must engage with communities before identifying their goals and objectives.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following factors inhibit knowledge sharing in hyper-social organizations?

Accepted Answer

A)  employees' reluctance to exhibit their ignorance 
B)  strong collaboration among employees 
C)  the extroversive nature of employees 
D)  strong endorsements to employees on sharing ideas 
A)  employees' reluctance to exhibit their ignorance 
B)  strong collaboration among employees 
C)  the extroversive nature of employees 
D)  strong endorsements to employees on sharing ideas

Question 8

Which of the following is characteristic of a hyper-social organization?

Accepted Answer

A)  using social media in an old-style, organization-centric manner 
B)  sending messages that attempt to manage, influence, and control customers and partners 
C)  interacting with customers and partners in a more humane way 
D)  pertaining marketing to employees and not customers 
A)  using social media in an old-style, organization-centric manner 
B)  sending messages that attempt to manage, influence, and control customers and partners 
C)  interacting with customers and partners in a more humane way 
D)  pertaining marketing to employees and not customers

Question 9

Most in-house systems have considerably more functionality than off-the-shelf products and they are far less expensive to maintain.

Accepted Answer

A) True 
 B)False

Question 10

Knowledge management has transitioned from authentic relationships to structured systems.

Accepted Answer

A) True 
 B)False

Question 11

Hyper-social organizations use social media in an organization-centric manner.

Accepted Answer

A) True 
 B)False

Question 12

________ refer to rule-based systems that encode human knowledge in the form of If/Then rules.

Accepted Answer

A)  Document management systems 
B)  Expert systems 
C)  Content management systems 
D)  Enterprise resource planning systems 
A)  Document management systems 
B)  Expert systems 
C)  Content management systems 
D)  Enterprise resource planning systems

Question 13

One of the goals of knowledge management is to help employees solve problems.

Accepted Answer

A) True 
 B)False

Question 14

The largest collection of documents ever assembled exists on the Internet,and the world's best-known document search engine is Google.

Accepted Answer

A) True 
 B)False

Question 15

What are the alternatives to content management applications?

Accepted Answer

Three common alternatives for content ma

Question 16

Which of the following statements is true of the content management application alternatives?

Accepted Answer

A)  In-house systems are far less expensive to maintain than off-the-shelf products. 
B)  Operations develop an in-house system to track machine maintenance procedures. 
C)  Custom content management applications are economical to develop and maintain. 
D)  Off-the-shelf products have considerably less functionality than most in-house systems. 
A)  In-house systems are far less expensive to maintain than off-the-shelf products. 
B)  Operations develop an in-house system to track machine maintenance procedures. 
C)  Custom content management applications are economical to develop and maintain. 
D)  Off-the-shelf products have considerably less functionality than most in-house systems.

Question 17

Knowledge management can improve the effectiveness and efficiency of a process.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is a challenge of content management?

Accepted Answer

A)  Content databases cannot hold large numbers of documents. 
B)  Documents exist in isolation from each other. 
C)  The systems must maintain linkages among documents. 
D)  The document contents are nonperishable. 
A)  Content databases cannot hold large numbers of documents. 
B)  Documents exist in isolation from each other. 
C)  The systems must maintain linkages among documents. 
D)  The document contents are nonperishable.

Question 19

Which of the following is a disadvantage of expert systems?

Accepted Answer

A)  They cannot be updated to meet the changes in technology. 
B)  They cannot consist of more than one if/else rule. 
C)  It is difficult to introduce a new rule in the system. 
D)  The system's knowledge is available only to high-skilled experts. 
A)  They cannot be updated to meet the changes in technology. 
B)  They cannot consist of more than one if/else rule. 
C)  It is difficult to introduce a new rule in the system. 
D)  The system's knowledge is available only to high-skilled experts.

Question 20

Modern day customers want informed,useful interactions with product promoters.

Accepted Answer

A) True 
 B)False

Exam 23: Hyper-Social Organizations and Knowledge Management

Hyper-social organizations and its executives no longer plan and control organizational messaging.

Expert systems are easy to maintain.

A(n)________ is an employee directory that includes not only the standard name,email,phone,and address,but also organizational structure and expertise.

The documents in content management systems are nonperishable.

What are expert systems?

Organizations must engage with communities before identifying their goals and objectives.

Which of the following factors inhibit knowledge sharing in hyper-social organizations?

Which of the following is characteristic of a hyper-social organization?

Most in-house systems have considerably more functionality than off-the-shelf products and they are far less expensive to maintain.

Knowledge management has transitioned from authentic relationships to structured systems.

Hyper-social organizations use social media in an organization-centric manner.

________ refer to rule-based systems that encode human knowledge in the form of If/Then rules.

One of the goals of knowledge management is to help employees solve problems.

The largest collection of documents ever assembled exists on the Internet,and the world's best-known document search engine is Google.

What are the alternatives to content management applications?

Which of the following statements is true of the content management application alternatives?

Knowledge management can improve the effectiveness and efficiency of a process.

Which of the following is a challenge of content management?

Which of the following is a disadvantage of expert systems?

Modern day customers want informed,useful interactions with product promoters.

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