Question 1

Which of the following is true of the content management application alternatives?

Accepted Answer

A) In-house systems are far less expensive to maintain than off-the-shelf products. 
B) Operations develop an in-house system to track machine maintenance procedures. 
C) Custom content management applications are economical to develop and maintain. 
D) Off-the-shelf products have considerably less functionality than most in-house systems. 
A) In-house systems are far less expensive to maintain than off-the-shelf products. 
B) Operations develop an in-house system to track machine maintenance procedures. 
C) Custom content management applications are economical to develop and maintain. 
D) Off-the-shelf products have considerably less functionality than most in-house systems.

Question 2

A(n)________ is an employee directory that includes not only the standard name,email,phone,and address,but also organizational structure and expertise.

Accepted Answer

A) rich directory 
B) active directory 
C) external directory 
D) internal directory 
A) rich directory 
B) active directory 
C) external directory 
D) internal directory

Question 3

The largest collection of documents ever assembled exists on the Internet,and the world's largest and most popular document search engine is ________.

Accepted Answer

A) Yahoo 
B) Bing 
C) Google 
D) AltaVista 
A) Yahoo 
B) Bing 
C) Google 
D) AltaVista

Question 4

Rich directories are particularly useful in large organizations where people with particular expertise are unknown.

Accepted Answer

A) True 
 B)False

Question 5

Rather than creating relationships in which both customers and the organization perceive and gain value,hyper-social organizations send messages that attempt to manage,influence,and control both parties.

Accepted Answer

A) True 
 B)False

Question 6

________ wikis are particularly useful for technical teams,such as engineering teams,who need to share common definitions for terms and principles.

Accepted Answer

A) Nonlinear 
B) Linear 
C) Public 
D) Private 
A) Nonlinear 
B) Linear 
C) Public 
D) Private

Question 7

Channels transmit knowledge,whereas networks transmit data.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following dynamic process activities involves publicizing community successes?

Accepted Answer

A) sense 
B) activate 
C) engage 
D) story tell 
A) sense 
B) activate 
C) engage 
D) story tell

Question 9

The documents in content management systems are nonperishable.

Accepted Answer

A) True 
 B)False

Question 10

Engaging involves connecting communities to your internal value chains and processes.

Accepted Answer

A) True 
 B)False

Question 11

The concepts and language of the hyper-social organization model are market-oriented.

Accepted Answer

A) True 
 B)False

Question 12

Sensing involves identifying the structure,goals,and dynamic of communities with which you want to relate.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is true of hyper-social organizations?

Accepted Answer

A) Using social media in an old-style,organization-centric manner is highly effective. 
B) Rather than creating relationships in which customers and organizations perceive and gain value,they send messages that attempt to manage,influence and control both parties. 
C) They are organizations that have made the four transitions,called pillars. 
D) Marketing is broadly conceived to pertain to employees and partners only. 
A) Using social media in an old-style,organization-centric manner is highly effective. 
B) Rather than creating relationships in which customers and organizations perceive and gain value,they send messages that attempt to manage,influence and control both parties. 
C) They are organizations that have made the four transitions,called pillars. 
D) Marketing is broadly conceived to pertain to employees and partners only.

Question 14

What are content management systems? Define any three challenges of content management.

Accepted Answer

Content management systems are informati

Question 15

What are expert systems?

Accepted Answer

Expert systems are rule-based systems th

Question 16

Which of the following dynamic process activities involves determining what the communities you care about are saying about you,and identifying the structure,goals,and dynamic of communities with which you want to relate?

Accepted Answer

A) activate 
B) sense 
C) measure 
D) engage 
A) activate 
B) sense 
C) measure 
D) engage

Question 17

Which of the following is true of expert systems?

Accepted Answer

A) To create the system of rules,the expert system development team interviews human experts in the domain of interest. 
B) The programs that process a set of rules are called expert systems codes. 
C) Expert systems are easy to maintain. 
D) Expert systems require very few labor hours from both experts in the domain under study and designers of expert systems. 
A) To create the system of rules,the expert system development team interviews human experts in the domain of interest. 
B) The programs that process a set of rules are called expert systems codes. 
C) Expert systems are easy to maintain. 
D) Expert systems require very few labor hours from both experts in the domain under study and designers of expert systems.

Question 18

What is the purpose of a rich directory?

Accepted Answer

A rich directory is an employee director

Question 19

Knowledge management improves customer service by streamlining response time.

Accepted Answer

A) True 
 B)False

Question 20

________ are information systems that support the management and delivery of documents and other expressions of employee knowledge.

Accepted Answer

A) Management information systems 
B) Enterprise resource systems 
C) Expert systems 
D) Content management systems 
A) Management information systems 
B) Enterprise resource systems 
C) Expert systems 
D) Content management systems

Exam 23: Hyper-Social Organizations and Knowledge Management

Which of the following is true of the content management application alternatives?

A(n)________ is an employee directory that includes not only the standard name,email,phone,and address,but also organizational structure and expertise.

The largest collection of documents ever assembled exists on the Internet,and the world's largest and most popular document search engine is ________.

Rich directories are particularly useful in large organizations where people with particular expertise are unknown.

Rather than creating relationships in which both customers and the organization perceive and gain value,hyper-social organizations send messages that attempt to manage,influence,and control both parties.

________ wikis are particularly useful for technical teams,such as engineering teams,who need to share common definitions for terms and principles.

Channels transmit knowledge,whereas networks transmit data.

Which of the following dynamic process activities involves publicizing community successes?

The documents in content management systems are nonperishable.

Engaging involves connecting communities to your internal value chains and processes.

The concepts and language of the hyper-social organization model are market-oriented.

Sensing involves identifying the structure,goals,and dynamic of communities with which you want to relate.

Which of the following is true of hyper-social organizations?

What are content management systems? Define any three challenges of content management.

What are expert systems?

Which of the following dynamic process activities involves determining what the communities you care about are saying about you,and identifying the structure,goals,and dynamic of communities with which you want to relate?

Which of the following is true of expert systems?

What is the purpose of a rich directory?

Knowledge management improves customer service by streamlining response time.

________ are information systems that support the management and delivery of documents and other expressions of employee knowledge.

The Importance of Mis

Business Processes information Systems and Information

Organizational Strategy information Systems and Competitive Advantage

Hardware and Software

Database Processing

Data Communication and the Cloud

Organizations and Information Systems

Social Media Information Systems

Business Intelligence Systems

Information Systems Development

Information Systems Management

Information Security Management

Collaboration Information Systems for Decision Making, Problem Solving, and Project Management

Collaborative Information Systems for Student Projects

Introduction to Microsoft Excel 2010

Database Design

Using Microsoft Access 2010

Using Excel and Access Together

Mobile Systems

Functional Applications

Enterprise Resource Planning ERP systems

Supply Chain Management

Database Marketing

Reporting Systems and OLAP

Geographic Information Systems

Systems Development Project Management

Agile Development

Business Process Management

International Mis

Filters