Question 1

Productivity tends to be more difficult to improve in the service sector because the work is _________________.

Accepted Answer

A) often difficult to automate . 
B) typically labor intensive . 
C) frequently individually processed and customised. 
D) often an intellectual task performed by professionals. 
A) often difficult to automate . 
B) typically labor intensive . 
C) frequently individually processed and customised. 
D) often an intellectual task performed by professionals. C

Question 2

RPN in total quality management denotes _______.

Accepted Answer

A) risk priority number. 
B) return priority number. 
C) risk preference number. 
D) return preference number. 
A) risk priority number. 
B) return priority number. 
C) risk preference number. 
D) return preference number. A

Question 3

_________is carried out to verify whether a quality system is effective and suitable.

Accepted Answer

A) quality audit. 
B) quality assurance audit. 
C) quality verification. 
D) quality analysis. 
A) quality audit. 
B) quality assurance audit. 
C) quality verification. 
D) quality analysis. A

Question 4

Supplier rating system is also referred to as a _________used to obtain an over all rating of suppliers performance.

Accepted Answer

A) score card system. 
B) open ended system . 
C) credit card system . 
D) sub system. 
A) score card system. 
B) open ended system . 
C) credit card system . 
D) sub system.

Question 5

A _____________ is something which is offered to customers to satisfy their needs or wants.

Accepted Answer

A) process. 
B) price. 
C) promotion. 
D) product. 
A) process. 
B) price. 
C) promotion. 
D) product.

Question 6

Select the odd one which is not the dimension of quality?

Accepted Answer

A) response. 
B) reliability. 
C) reputation. 
D) reassurance. 
A) response. 
B) reliability. 
C) reputation. 
D) reassurance.

Question 7

________family is primarily concerned with quality management.

Accepted Answer

A) iso 9004. 
B) iso 14000. 
C) iso 9000. 
D) iso 14001. 
A) iso 9004. 
B) iso 14000. 
C) iso 9000. 
D) iso 14001.

Question 8

Select the odd one which is not the required document for the ISO certificate?

Accepted Answer

A) quality policy manual. 
B) quality system procedures. 
C) records. 
D) contract review. 
A) quality policy manual. 
B) quality system procedures. 
C) records. 
D) contract review.

Question 9

Performance appraisal is also known as ______.

Accepted Answer

A) merit rating. 
B) quality rating . 
C) credit rating. 
D) critical rating. 
A) merit rating. 
B) quality rating . 
C) credit rating. 
D) critical rating.

Question 10

The term muda in TQM refers to ______ classes of waste.

Accepted Answer

A) six. 
B) seven. 
C) eight . 
D) nine. 
A) six. 
B) seven. 
C) eight . 
D) nine.

Question 11

Capacity decisions have a direct influence on performance of production system in respect of ________

Accepted Answer

A) delivery performance 
B) quality control 
C) plant size 
D) manpower 
A) delivery performance 
B) quality control 
C) plant size 
D) manpower

Productivity tends to be more difficult to improve in the service sector because the work is _________________.

RPN in total quality management denotes _______.

_________is carried out to verify whether a quality system is effective and suitable.

Supplier rating system is also referred to as a _________used to obtain an over all rating of suppliers performance.

A _____________ is something which is offered to customers to satisfy their needs or wants.

Select the odd one which is not the dimension of quality?

________family is primarily concerned with quality management.

Select the odd one which is not the required document for the ISO certificate?

Performance appraisal is also known as ______.

The term muda in TQM refers to ______ classes of waste.

Capacity decisions have a direct influence on performance of production system in respect of ________

Production Management Concepts

Production Management and Quality Control

Production and Operations Management

Production and Inventory Management

Production Planning and Control Methods

Operations Management and Manufacturing Systems

Filters

Exam 7: Operations and Quality Management

Productivity tends to be more difficult to improve in the service sector because the work is _________________.

RPN in total quality management denotes _______.

_________is carried out to verify whether a quality system is effective and suitable.

Supplier rating system is also referred to as a _________used to obtain an over all rating of suppliers performance.

A _____________ is something which is offered to customers to satisfy their needs or wants.

Select the odd one which is not the dimension of quality?

________family is primarily concerned with quality management.

Select the odd one which is not the required document for the ISO certificate?

Performance appraisal is also known as ______.

The term muda in TQM refers to ______ classes of waste.

Capacity decisions have a direct influence on performance of production system in respect of ________

Production Management Concepts

Production Management and Quality Control

Production and Operations Management

Production and Inventory Management

Production Planning and Control Methods

Operations Management and Manufacturing Systems

Filters