Question 1

A Web store front is an example of a(n)________.

Accepted Answer

A) interenterprise information system 
B) collaborative information system 
C) functional information system 
D) departmental information system 
A) interenterprise information system 
B) collaborative information system 
C) functional information system 
D) departmental information system

Question 2

Which of the following is true of personal information systems?

Accepted Answer

A) Personal information systems that support a particular department are sometimes called departmental information systems. 
B) Adapting to changes in personal information systems is difficult. 
C) Such systems have only one user and hence procedures need not be documented or formalized in any way. 
D) The solutions to problems in a personal information system usually involve more than one department. 
A) Personal information systems that support a particular department are sometimes called departmental information systems. 
B) Adapting to changes in personal information systems is difficult. 
C) Such systems have only one user and hence procedures need not be documented or formalized in any way. 
D) The solutions to problems in a personal information system usually involve more than one department.

Question 3

Which of the following sentences is true about customer relationship management system (CRM)?

Accepted Answer

A) CRM is a suite of applications,a database,and a set of inherent processes for consolidating business operations into a single,consistent,computing platform. 
B) CRM systems vary in the degree of functionality they provide. 
C) CRM incorporates accounting,manufacturing,inventory,and human resources applications. 
D) CRM systems are designed to avoid being customer-centric. 
A) CRM is a suite of applications,a database,and a set of inherent processes for consolidating business operations into a single,consistent,computing platform. 
B) CRM systems vary in the degree of functionality they provide. 
C) CRM incorporates accounting,manufacturing,inventory,and human resources applications. 
D) CRM systems are designed to avoid being customer-centric.

Question 4

Business process reengineering is efficient and economical.

Accepted Answer

A) True 
 B)False

Question 5

The accounts payable system that is used by the accounts payable department is an example of departmental information systems.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is true about the challenges of requirements gaps?

Accepted Answer

A) To specify a gap,an organization must know both what it needs and what the new product does. 
B) The first challenge is to find a licensed enterprise product that is a perfect fit for the organization. 
C) While identifying the gaps is easy,deciding what to do with them is a major challenge. 
D) While resolving gaps,changing the way an organization adapts to a new application is easier than altering an application to match what the organization does. 
A) To specify a gap,an organization must know both what it needs and what the new product does. 
B) The first challenge is to find a licensed enterprise product that is a perfect fit for the organization. 
C) While identifying the gaps is easy,deciding what to do with them is a major challenge. 
D) While resolving gaps,changing the way an organization adapts to a new application is easier than altering an application to match what the organization does.

Question 7

The summation of all the problems of information silos leads to ________.

Accepted Answer

A) diseconomies of scope 
B) increased costs for the organization 
C) diminishing marginal returns 
D) reduced organizational innovation 
A) diseconomies of scope 
B) increased costs for the organization 
C) diminishing marginal returns 
D) reduced organizational innovation

Question 8

________ is a suite of software applications that integrates existing systems by providing layers of software that connect applications together.

Accepted Answer

A) ERP 
B) EAI 
C) CRM 
D) SAP 
A) ERP 
B) EAI 
C) CRM 
D) SAP

Question 9

________ occurs when data are isolated in separated information systems.

Accepted Answer

A) Walled garden 
B) Information silo 
C) Scheduling 
D) System integration 
A) Walled garden 
B) Information silo 
C) Scheduling 
D) System integration

Question 10

Which of the following is an example of a personal information system?

Accepted Answer

A) scheduling of groundskeeping 
B) contact manager 
C) charging of membership fees 
D) ordering of restaurant supplies from suppliers 
A) scheduling of groundskeeping 
B) contact manager 
C) charging of membership fees 
D) ordering of restaurant supplies from suppliers

Question 11

Explain workgroup information systems.

Accepted Answer

A workgroup information system is an inf

Question 12

What are enterprise information systems?

Accepted Answer

Enterprise information systems are infor

Question 13

________ is the last stage of the customer life cycle.

Accepted Answer

A) Marketing 
B) Customer acquisition 
C) Loss 
D) Relationship management 
A) Marketing 
B) Customer acquisition 
C) Loss 
D) Relationship management

Question 14

What are information silos?

Accepted Answer

Information silos are the conditions tha

Question 15

Self-efficacies are a person's belief that he or she can be successful at his or her job.

Accepted Answer

A) True 
 B)False

Question 16

Write a short note on customer relationship management systems (CRM).

Accepted Answer

A customer relationship management syste

Question 17

An enterprise resource planning system is a suite of applications,a database,and a set of inherent processes for managing all the interactions with the customer,from lead generation to customer service.

Accepted Answer

A) True 
 B)False

Question 18

During which stage of the customer life cycle do win-back processes categorize customers according to value?

Accepted Answer

A) customer acquisition 
B) marketing 
C) relationship management 
D) loss 
A) customer acquisition 
B) marketing 
C) relationship management 
D) loss

Question 19

Which of the following is a function of EAI?

Accepted Answer

A) It is used to forecast sales and to create manufacturing plans and schedules to meet those forecasts. 
B) It posts activities in the general ledger and other accounting applications. 
C) It consolidates business operations into a single,consistent,computing platform. 
D) It enables a gradual move to ERP. 
A) It is used to forecast sales and to create manufacturing plans and schedules to meet those forecasts. 
B) It posts activities in the general ledger and other accounting applications. 
C) It consolidates business operations into a single,consistent,computing platform. 
D) It enables a gradual move to ERP.

Question 20

Inherent processes are ________.

Accepted Answer

A) time-consuming business processes and involve substantial investment 
B) predesigned procedures for using the software products 
C) the activities which alter and design business processes to take advantage of new information systems 
D) always accompanied by business process reengineering 
A) time-consuming business processes and involve substantial investment 
B) predesigned procedures for using the software products 
C) the activities which alter and design business processes to take advantage of new information systems 
D) always accompanied by business process reengineering

Exam 7: Organizations and Information Systems

A Web store front is an example of a(n)________.

Which of the following is true of personal information systems?

Which of the following sentences is true about customer relationship management system (CRM)?

Business process reengineering is efficient and economical.

The accounts payable system that is used by the accounts payable department is an example of departmental information systems.

Which of the following is true about the challenges of requirements gaps?

The summation of all the problems of information silos leads to ________.

________ is a suite of software applications that integrates existing systems by providing layers of software that connect applications together.

________ occurs when data are isolated in separated information systems.

Which of the following is an example of a personal information system?

Explain workgroup information systems.

What are enterprise information systems?

________ is the last stage of the customer life cycle.

What are information silos?

Self-efficacies are a person's belief that he or she can be successful at his or her job.

Write a short note on customer relationship management systems (CRM).

An enterprise resource planning system is a suite of applications,a database,and a set of inherent processes for managing all the interactions with the customer,from lead generation to customer service.

During which stage of the customer life cycle do win-back processes categorize customers according to value?

Which of the following is a function of EAI?

Inherent processes are ________.

The Importance of Mis

Business Processes information Systems and Information

Organizational Strategy information Systems and Competitive Advantage

Hardware and Software

Database Processing

Data Communication and the Cloud

Social Media Information Systems

Business Intelligence Systems

Information Systems Development

Information Systems Management

Information Security Management

Collaboration Information Systems for Decision Making, Problem Solving, and Project Management

Collaborative Information Systems for Student Projects

Introduction to Microsoft Excel 2010

Database Design

Using Microsoft Access 2010

Using Excel and Access Together

Mobile Systems

Functional Applications

Enterprise Resource Planning ERP systems

Supply Chain Management

Hyper-Social Organizations and Knowledge Management

Database Marketing

Reporting Systems and OLAP

Geographic Information Systems

Systems Development Project Management

Agile Development

Business Process Management

International Mis

Filters