Exam 6: Telephone and Online Crisis Counseling

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The possibility of secondary victimization is an excellent reason for using telephone counseling because the client is in complete control of the process.​

(True/False)
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In telephone crisis intervention,providing support to the client is critical because:​

(Multiple Choice)
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Of the following statements,which does not apply to the disturbed caller?​

(Multiple Choice)
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Which of the following is appropriate in dealing with a self-defeating personality?​

(Multiple Choice)
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Predispositioning is one of the most important tasks when using the Internet for crisis intervention.​

(True/False)
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One of the first things a crisis line worker does is:​

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Handling problem callers who become abusive is best done by:​

(Multiple Choice)
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Because conflict can occur more online than in face-to-face intervention,communication constantly needs to be clarified.​

(True/False)
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One way of deescalating severely disturbed callers is to humor them by "going along" with their hallucinations as a calming technique.

(True/False)
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Dealing with a sexually explicit caller may be done by:​

(Multiple Choice)
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​Of the following strategies,which would work best with callers experiencing mania?

(Multiple Choice)
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