Exam 6: Telephone and Online Crisis Counseling

Regular crisis line callers should be:​

Pranksters should be hung up on immediately to clear the lines for legitimate calls.​

Volunteers are effective crisis line workers because they:​

The best method of dealing with a sexually explicit caller is to stay on the line and establish a trusting relationship.​

Telephone crisis centers have ready access to a variety of support systems.​

With many types of disturbed callers,the center's focus should be on:​

Which of the following strategies would not be recommended by the authors for an abusive,sexually explicit caller?​

One reason telephone counseling works is because clients can remain unknown or unseen by the crisis interventionist.​

Telephone and online counseling pose far fewer ethical dilemmas because the worker is not face-to-face with the client and doesn't know the client's identity.​

Because the telephone worker is not on the scene,exploring alternatives and making plans need to be simple and clear-cut,and slowly and carefully mapped out.​

One of the major problems in a community telephone crisis line is that workers have to be "expert" in a large variety of areas.​

The disinhibition effect means that people tend to open up earlier with more distressing issues over the Internet than they do face-to-face.​

One of the major disadvantages to telephone counseling is that the worker may have to refer to ready-made lists of feeling words,questions on the topic,and worst of all,keep reference notes,which can all be distracting to the intervention process.​

Font type has little to do with what is going on with a client.​

Call-in clients like crisis lines because:​

A person who was identified as schizotypal would typically need to:​

Netiquette is important because if I MAKE A TYPO AND HIT THE CAPS KEY IT WOULD MEAN TO A SAVVY NET USER THAT I was:​

An iron-clad rule is that the worker checks with every caller to determine if their medication may be contributing to the problem.​

Because the Internet is international in scope there is no need to carry liability insurance if you are offering professional counseling services over it because there are no international ethical standards.

Disinhibition effect:​