Question 1

Firms use Enterprise Resource Planning because it _____________.

Accepted Answer

A) Enables the use of integrated applications to manage SCM. 
B) Enables the use of all aspects in production development. 
C) Enables easy integration in product manufacturing. 
D) All of the above. 
A) Enables the use of integrated applications to manage SCM. 
B) Enables the use of all aspects in production development. 
C) Enables easy integration in product manufacturing. 
D) All of the above. D

Question 2

Integrated Supply Chain Management provides unique opportunities for creating added consumer value, which leads to ________

Accepted Answer

A) Attaining faster innovation 
B) Lowering costs 
C) Greater flexibility 
D) All of the above. 
A) Attaining faster innovation 
B) Lowering costs 
C) Greater flexibility 
D) All of the above. D

Question 3

The biggest advantage of drop shipping is its ability to __________ at the manufacturer's.

Accepted Answer

A) Centralize inventories 
B) Capitalize profits 
C) Hold large amount of backlog 
D) All of the above 
A) Centralize inventories 
B) Capitalize profits 
C) Hold large amount of backlog 
D) All of the above A

Question 4

___________ allows companies to place instantaneous, paperless purchase orders with suppliers/merchants.

Accepted Answer

A) Electronic Data Interchange (EDI) 
B) Enterprise Resource Planning (ERP) 
C) Revenue Management 
D) Supply Chain Coordination 
A) Electronic Data Interchange (EDI) 
B) Enterprise Resource Planning (ERP) 
C) Revenue Management 
D) Supply Chain Coordination

Question 5

Firms that target customers who value short response times need to be _________.

Accepted Answer

A) Located near consumers 
B) Located far from consumers 
C) Able to move from one place to another 
D) All of the above. 
A) Located near consumers 
B) Located far from consumers 
C) Able to move from one place to another 
D) All of the above.

Question 6

A vital technique in measuring supply chain opportunities is gathering key information from customers through customer service surveys. Well-designed customer service surveys accomplish several things, including:

Accepted Answer

A) Speed of delivery. 
B) Delivery reliability. 
C) Order completeness. 
D) All of the above. 
A) Speed of delivery. 
B) Delivery reliability. 
C) Order completeness. 
D) All of the above.

Question 7

_________ provides insight into the profitability of various segments of SCM.

Accepted Answer

A) Customer segment analysis 
B) Chain profitability analysis 
C) Customer profitability analysis 
D) Chain segment analysis 
A) Customer segment analysis 
B) Chain profitability analysis 
C) Customer profitability analysis 
D) Chain segment analysis

Question 8

________ is the process of analyzing, collecting, and using valuable data about the structure and performance of comparable processes within or across an organization.

Accepted Answer

A) Objective analysis 
B) Benchmarking 
C) Segment marking 
D) None of the above. 
A) Objective analysis 
B) Benchmarking 
C) Segment marking 
D) None of the above.

Question 9

________ Information is a key to effective supply chain.

Accepted Answer

A) Subjective 
B) Objective 
C) Superlative 
D) All of the above. 
A) Subjective 
B) Objective 
C) Superlative 
D) All of the above.

Question 10

Organizations considering outsourcing need to focus not only on the potential effect on their ___________, but also the processes and tasks most likely to be outsourced.

Accepted Answer

A) Suppliers 
B) Consumers 
C) Workforce 
D) All of the above 
A) Suppliers 
B) Consumers 
C) Workforce 
D) All of the above

Question 11

The starting point of an effective supply chain in its design and rollout is gaining detailed knowledge of __________.

Accepted Answer

A) Consumer expectations 
B) Product placement 
C) Consumers' reason of selection 
D) All of the above. 
A) Consumer expectations 
B) Product placement 
C) Consumers' reason of selection 
D) All of the above.

Question 12

_________ provides the foundation for transactions and decision-making in SCM.

Accepted Answer

A) Information 
B) Data 
C) Statistics 
D) All of the above. 
A) Information 
B) Data 
C) Statistics 
D) All of the above.

Question 13

Beside the extensive use of system software, SCM must keep its focus on the supply chain because of __________.

Accepted Answer

A) Changes in demand and supply. 
B) The lethargic behavior of staff that rely on software. 
C) Customer landscape changes. 
D) All of the above. 
A) Changes in demand and supply. 
B) The lethargic behavior of staff that rely on software. 
C) Customer landscape changes. 
D) All of the above.

Question 14

__________ is suited for a large variety of low demand, high value items where customers are willing to wait for delivery and accept several partial shipments.

Accepted Answer

A) Drop shipping 
B) Direct shipping 
C) Line shipping 
D) Direct line shipping 
A) Drop shipping 
B) Direct shipping 
C) Line shipping 
D) Direct line shipping

Question 15

A balanced supply chain segmentation approach requires the identification of reasonably sized groupings of customers that have _______________.

Accepted Answer

A) Similar requirements and expectations 
B) Similar size and wants 
C) Different desires and wants 
D) None of the above. 
A) Similar requirements and expectations 
B) Similar size and wants 
C) Different desires and wants 
D) None of the above.

Question 16

In across-channel process, several primary advantages accrue to organizations using cross-channel process teams, such as:

Accepted Answer

A) Sharing infrastructure competencies 
B) Increasing process capabilities 
C) Expanding market reach 
D) All of the above. 
A) Sharing infrastructure competencies 
B) Increasing process capabilities 
C) Expanding market reach 
D) All of the above.

Question 17

Relative to manufacturer storage, ________ will require a higher level of inventory.

Accepted Answer

A) Distributor storage 
B) Retailer storage 
C) Vendor storage 
D) All of the above. 
A) Distributor storage 
B) Retailer storage 
C) Vendor storage 
D) All of the above.

Question 18

The ________ includes different dimensions of competitive differentiation or opportunities in a market.

Accepted Answer

A) Push set 
B) Pull set 
C) Opportunity set 
D) Variable set 
A) Push set 
B) Pull set 
C) Opportunity set 
D) Variable set

Question 19

Why is information key to a better SCM design and function?

Accepted Answer

A) It allows for a holistic approach to SCM. 
B) It allows for better logistics results. 
C) It promotes a greater outlook on shipment. 
D) None of the above. 
A) It allows for a holistic approach to SCM. 
B) It allows for better logistics results. 
C) It promotes a greater outlook on shipment. 
D) None of the above.

Question 20

What is/are the primary measure(s) used to evaluate different delivery network designs?

Accepted Answer

A) Customer service. 
B) Cost components. 
C) Both of the above. 
D) None of the above. 
A) Customer service. 
B) Cost components. 
C) Both of the above. 
D) None of the above.

Firms use Enterprise Resource Planning because it _____________.

Integrated Supply Chain Management provides unique opportunities for creating added consumer value, which leads to ________

The biggest advantage of drop shipping is its ability to __________ at the manufacturer's.

___________ allows companies to place instantaneous, paperless purchase orders with suppliers/merchants.

Firms that target customers who value short response times need to be _________.

A vital technique in measuring supply chain opportunities is gathering key information from customers through customer service surveys. Well-designed customer service surveys accomplish several things, including:

_________ provides insight into the profitability of various segments of SCM.

________ is the process of analyzing, collecting, and using valuable data about the structure and performance of comparable processes within or across an organization.

________ Information is a key to effective supply chain.

Organizations considering outsourcing need to focus not only on the potential effect on their ___________, but also the processes and tasks most likely to be outsourced.

The starting point of an effective supply chain in its design and rollout is gaining detailed knowledge of __________.

_________ provides the foundation for transactions and decision-making in SCM.

Beside the extensive use of system software, SCM must keep its focus on the supply chain because of __________.

__________ is suited for a large variety of low demand, high value items where customers are willing to wait for delivery and accept several partial shipments.

A balanced supply chain segmentation approach requires the identification of reasonably sized groupings of customers that have _______________.

In across-channel process, several primary advantages accrue to organizations using cross-channel process teams, such as:

Relative to manufacturer storage, ________ will require a higher level of inventory.

The ________ includes different dimensions of competitive differentiation or opportunities in a market.

Why is information key to a better SCM design and function?

What is/are the primary measure(s) used to evaluate different delivery network designs?

Core Concepts

Customer Relationship Management

Demand

Dynamics

Efficiency

Global Management

Inventory

Logistics

Managing Supply

Market Segments

Risk

Supplier Relationship Management

Strategy Alignment

Sustainability

Filters

Exam 4: Design and Improvement

Firms use Enterprise Resource Planning because it _____________.

Integrated Supply Chain Management provides unique opportunities for creating added consumer value, which leads to ________

The biggest advantage of drop shipping is its ability to __________ at the manufacturer's.

___________ allows companies to place instantaneous, paperless purchase orders with suppliers/merchants.

Firms that target customers who value short response times need to be _________.

A vital technique in measuring supply chain opportunities is gathering key information from customers through customer service surveys. Well-designed customer service surveys accomplish several things, including:

_________ provides insight into the profitability of various segments of SCM.

________ is the process of analyzing, collecting, and using valuable data about the structure and performance of comparable processes within or across an organization.

________ Information is a key to effective supply chain.

Organizations considering outsourcing need to focus not only on the potential effect on their ___________, but also the processes and tasks most likely to be outsourced.

The starting point of an effective supply chain in its design and rollout is gaining detailed knowledge of __________.

_________ provides the foundation for transactions and decision-making in SCM.

Beside the extensive use of system software, SCM must keep its focus on the supply chain because of __________.

__________ is suited for a large variety of low demand, high value items where customers are willing to wait for delivery and accept several partial shipments.

A balanced supply chain segmentation approach requires the identification of reasonably sized groupings of customers that have _______________.

In across-channel process, several primary advantages accrue to organizations using cross-channel process teams, such as:

Relative to manufacturer storage, ________ will require a higher level of inventory.

The ________ includes different dimensions of competitive differentiation or opportunities in a market.

Why is information key to a better SCM design and function?

What is/are the primary measure(s) used to evaluate different delivery network designs?

Core Concepts

Customer Relationship Management

Demand

Dynamics

Efficiency

Global Management

Inventory

Logistics

Managing Supply

Market Segments

Risk

Supplier Relationship Management

Strategy Alignment

Sustainability

Filters