Question 1

Which of the following components is NOT a part of the veterinary fee income and revenue collection system?

Accepted Answer

A) Appointment schedule 
B) Payroll 
C) Collection policies 
D) Employee discounts 
A) Appointment schedule 
B) Payroll 
C) Collection policies 
D) Employee discounts

Question 2

Which of the following items poses the greatest challenge for maintaining an accurate perpetual inventory system?

Accepted Answer

A) Inventory shortage items 
B) Items held for resale 
C) Hospital consumables 
D) Retail items 
A) Inventory shortage items 
B) Items held for resale 
C) Hospital consumables 
D) Retail items

Question 3

What are the main two ways that periodic medical record audits and peer reviews benefit a Veterinary practice?

Accepted Answer

A) Employee reviews and vaccine reminder compliance 
B) Survey client / patient data and discover service gaps 
C) Legal compliance and increase profitability 
D) Verify association standards are upheld, and staff compliance 
A) Employee reviews and vaccine reminder compliance 
B) Survey client / patient data and discover service gaps 
C) Legal compliance and increase profitability 
D) Verify association standards are upheld, and staff compliance

Question 4

In the event of a lawsuit at the trail court level, which name in a lawsuit is listed first, at the top of the legal case heading?

Accepted Answer

A) Judge 
B) Plaintiff 
C) Defendants 
D) Both parties to the lawsuit 
A) Judge 
B) Plaintiff 
C) Defendants 
D) Both parties to the lawsuit

Question 5

If the Human-Companion Animal Bond is extended to the veterinary health care team, what is the likely result of this bi-directional relationship?

Accepted Answer

A) Communication is improved and recommendations are more likely to be followed 
B) The owner is likely to inappropriately emotionally attach themselves to their pets 
C) Communication is weakened and recommendations are more likely to be rejected 
D) The owner is likely to over-request unnecessary services in an effort to gain attention 
A) Communication is improved and recommendations are more likely to be followed 
B) The owner is likely to inappropriately emotionally attach themselves to their pets 
C) Communication is weakened and recommendations are more likely to be rejected 
D) The owner is likely to over-request unnecessary services in an effort to gain attention

Question 6

Personal property taxes that are paid by the Veterinary Hospital for the value of the inventory, insurance premiums, and pharmacy fees are an example of what type of inventory expense?

Accepted Answer

A) Ordering expense 
B) Operational expense 
C) Holding expense 
D) Unit cost 
A) Ordering expense 
B) Operational expense 
C) Holding expense 
D) Unit cost

Question 7

In order for an employee to be entitled to maternity leave under the Family and Medical Leave Act of 1993 (FMLA), what conditions must they have met in the course of employment?

Accepted Answer

A) Submitted a signed formal request to be placed in the employee file 
B) Worked at least 1250 hours during the twelve month period preceding the leave 
C) Be a full time worker and eligible for all company benefits 
D) Be entitled to disability compensation under the state in which they work in 
A) Submitted a signed formal request to be placed in the employee file 
B) Worked at least 1250 hours during the twelve month period preceding the leave 
C) Be a full time worker and eligible for all company benefits 
D) Be entitled to disability compensation under the state in which they work in

Question 8

An insurance or prepaid service plan that pays for veterinary care provided to an animal for the purpose of preventing disease or promoting health is known as which of the following?

Accepted Answer

A) Prepaid veterinary care plan 
B) Proactive for life plan 
C) Wellness plan 
D) Preventative health plan 
A) Prepaid veterinary care plan 
B) Proactive for life plan 
C) Wellness plan 
D) Preventative health plan

Question 9

When considering the safety of operating a surgical laser, which of the following injuries poses the greatest risk to employees?

Accepted Answer

A) Hair loss 
B) Allergic reaction 
C) Skin burns 
D) Eye damage 
A) Hair loss 
B) Allergic reaction 
C) Skin burns 
D) Eye damage

Question 10

The acronym "PONK" stands for pet owner, no kids and is an example of which of the following?

Accepted Answer

A) Reverse marketing 
B) Atypical veterinary client 
C) Segment profile 
D) Single sourcing 
A) Reverse marketing 
B) Atypical veterinary client 
C) Segment profile 
D) Single sourcing

Question 11

When considering the activity of veterinary marketing, communicating and delivering value that both clients and potential clients will desire is a major goal. For the purpose of accomplishing this, what does "value" mean?

Accepted Answer

A) Creating an enticement in the veterinary consumer to try the service 
B) The service is worth something; a monetary amount 
C) The benefit the customer receives from buying your service 
D) Practicing quality medicine 
A) Creating an enticement in the veterinary consumer to try the service 
B) The service is worth something; a monetary amount 
C) The benefit the customer receives from buying your service 
D) Practicing quality medicine

Question 12

Under the Model Infection Control Plan for Veterinary Practices, what protective action should be taken during the intake of animals?

Accepted Answer

A) Avoid bringing aggressive or potentially infectious animals in through the reception area 
B) Wear appropriate protective outerwear, and wash hands before and after examination of individual animals or animal groups 
C) If an animal is suspected of having a notifiable infectious or a foreign animal disease, consult with the State Veterinarian 
D) Wear gloves and facial protection 
A) Avoid bringing aggressive or potentially infectious animals in through the reception area 
B) Wear appropriate protective outerwear, and wash hands before and after examination of individual animals or animal groups 
C) If an animal is suspected of having a notifiable infectious or a foreign animal disease, consult with the State Veterinarian 
D) Wear gloves and facial protection

Question 13

What are terms for employment called, whereby employees may quit and employers may terminate as a matter of their own preference unless a specific provision in an employment agreement states an agreed upon duration of employment?

Accepted Answer

A) at-will 
B) right to work 
C) termination clause 
D) employment termination settlement 
A) at-will 
B) right to work 
C) termination clause 
D) employment termination settlement

Question 14

What is the conceptual purpose of a website for a veterinary hospital?

Accepted Answer

A) A financial tool 
B) A marketing tool 
C) An informational tool 
D) A technical tool 
A) A financial tool 
B) A marketing tool 
C) An informational tool 
D) A technical tool

Question 15

Inventory holding costs normally account for what percentage of inventory expense in a veterinary hospital?

Accepted Answer

A) 6% - 8% 
B) 2% - 4% 
C) 8% - 15% 
D) 15% - 20% 
A) 6% - 8% 
B) 2% - 4% 
C) 8% - 15% 
D) 15% - 20%

Question 16

The framework that all managers perform within is made up of what five management functions?

Accepted Answer

A) Organizing, leading, functioning, controlling 
B) Controlling, leading, technical, analyzing 
C) Analyzing, completing, technical, functional 
D) Planning, organizing, leading, controlling, achieving 
A) Organizing, leading, functioning, controlling 
B) Controlling, leading, technical, analyzing 
C) Analyzing, completing, technical, functional 
D) Planning, organizing, leading, controlling, achieving

Question 17

What document is a legal agreement describing and defining the events causing a partner or shareholder to sell his/her interest in a veterinary hospital, and the terms for resolving other interests and ownerships?

Accepted Answer

A) Shareholder Buyout Agreement 
B) Buy-Sell Agreement 
C) Stock liquidation Agreement 
D) Partner Dissolution Agreement 
A) Shareholder Buyout Agreement 
B) Buy-Sell Agreement 
C) Stock liquidation Agreement 
D) Partner Dissolution Agreement

Question 18

Under the Americans with Disabilities Act, an employer can NOT do which of the following?

Accepted Answer

A) Ask about an applicant's ability to perform a job 
B) Request examination that is non-medical, in any situation 
C) Request a physician examination after a conditional offer of employment has been made 
D) Ask about the nature of a disability 
A) Ask about an applicant's ability to perform a job 
B) Request examination that is non-medical, in any situation 
C) Request a physician examination after a conditional offer of employment has been made 
D) Ask about the nature of a disability

Question 19

It is unethical to place which of the following at the disposal of any nonprofessional organization, group, or individual to promote or lend credibility to the illegal practice of veterinary medicine?

Accepted Answer

A) Serums or vaccines 
B) Surgical equipment or medical supplies 
C) Professional knowledge, credentials, or services 
D) Veterinary medications, drugs 
A) Serums or vaccines 
B) Surgical equipment or medical supplies 
C) Professional knowledge, credentials, or services 
D) Veterinary medications, drugs

Question 20

Which veterinary regulatory agency addresses the issue of advertising and requires compliance with the "Principles of Veterinary Medical Ethics"?

Accepted Answer

A) Animal Advertising Ethics Committee (AAE
C)  
B) American Animal Hospital Association (AAH
A)  
C) American Veterinary Regulatory Authority (AVR
A)  
D) American Veterinary Medical Association (AVM
A)  
A) Animal Advertising Ethics Committee (AAE
C)  
B) American Animal Hospital Association (AAH
A)  
C) American Veterinary Regulatory Authority (AVR
A)  
D) American Veterinary Medical Association (AVM
A)

Exam 1: Certified Veterinary Practice Manager