Exam 1: Certified Veterinary Practice Manager

The San Diego Veterinary Medical Association was scrutinized for publishing fee survey results, adopting minimum fee schedules, and prohibiting members from accepting low cost spay / neuter patients. It was charged that this practice is a violation of Section 1 of which federal act?

An effective veterinary appointment schedule should accomplish which of the following two goals?

For the purpose of IRS audits, what type of tax professional is allowed, in addition to an attorney and a CPA) to represent the veterinarian?

The ability of a leader to influence their followers is based on which of the following?

When considering the paperwork required for court proceedings, what two things generally define case titles?

A physiological deficiency that makes a certain outcome seem more favorable than others is called which of the following?

What leadership theory attempts to explain the distinctive characteristics that account for leadership effectiveness?

Which of the following is a general rule of debits and credits in the balances of accounts?

Which federal regulatory agency has jurisdiction over the manufacturing, distribution, and labeling of rodenticides, pesticides, and germicides?

Marketing that occurs through any unpaid communication conveyed through the media, such as newspaper, radio, or television, is known as what type of marketing?

What type of compensation programs pays employees on the bases of their skills, knowledge and behavior?

The Immigration reform and Control Act requires that all employers complete verification on immigration and naturalization. What type of documents, by law, can a manager examine in order to fulfill this obligation?

The employee Polygraph Protection Act of 1988 prohibits which of the following?

Karen, the practice manager, oversees all aspects of ABC Animal Hospital. Karen is viewed as being a dreamer; she does not understand all aspects of the veterinary business, but always completes her job. Employees tend to be rude to Karen in their dealing with her. Under the Contingency Leadership Theory, what type of leadership style does Karen have?

All of the following are a minimum published standard, as established by the American Animal Hospital Association, in regards to animal housing EXCEPT for which one?

Which division of the United States Department of Labor is responsible for enforcing the Fair Labor and Standards Act?

Which of the following is the correct term for a name, term, symbol, or any unique factor that identifies an individual product or service, and sets them apart from the competition?

The Source-Oriented Medical Record (SOMR) consists of data that is entered on the patient medical record in what format?

The ancillary services expense account (from the American Animal Hospital Association's chart of accounts) details expenses that occur from which of the following activities?

If an employee time card report that during the course of one day that they worked from 8:00 - 12:00, and 3:00 - 7:00, how many hours would they be paid for that day?