Exam 8: Evaluating the Effectiveness of the Organization

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What is the effectiveness index of a salesperson whose previous year's sales totaled $6,000 and whose sales quota for that period was $5,000?

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Increases in field selling costs and extremely competitive markets have put tremendous pressure on firm profitability.

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Profitability can be increased in the long run if expenses can be reduced by more effective or more efficient spending.

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Six Sigma can potentially be applied to any process involved in the sales organization (e.g., recruiting, selection, training, etc.) to make it better and improve salesforce effectiveness.

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Which of the following statements regarding productivity analysis is false?

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Six Sigma is a form of process improvement.

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