Exam 4: Setting Strategic Direction

In place of just providing data on performace failures, a(n) _____________________ what is happening as opposed to what should be.

Kotter (1996) identifies individuals who need to work together as a team to make the change happen as:

Proactive police departments seek to prevent wrongdoings before they take place.

When crime strategy meetings focus on and address problems in ways that involve the modification of a department's underlying norms, policies, strategic assumptions, and objectives, _____________ learning occurs.

Skogan identified all of the following categories of resistance to organizational transformation EXCEPT:

The events of the last 20 years has taught us all of the following EXCEPT:

Organizational strategy is the basis for all of the following EXCEPT:

Police departments that respond to complaints after they have occurred are ________________ organizations.

Intelligence is the basis upon which organizational managers plan, initiate, reshape, and evaluate their operational strategies.

Effective organizations have a shared sense of direction that is:

Department-wide strategy meetings are conducted for all of the following reasons EXCEPT:

_________________ is/are responsible for holding strategy meetings, sharing intelligence, developing teamwork, accountability, unity of command, and strategy implementation.

The first step in aligning an organization to support its mission is to:

The first rule of strategy development is to:

________ evolved out of NYPD's crime strategy meetings.

Identify the activities associated with setting organizational strategic direction.

When output measures replace desired strategy outcomes such as enhancing community safety and reduction of residents' fear levels, __________________ occurs.

Identify the issues relating to measuring the effectiveness of a strategy.

Organizational effectiveness requires a shared sense of direction, a positive organizational culture, accountability, and a desire for continuous improvement.

Strategy institutionalization occurs when it is incorporated into all of the following EXCEPT: