Exam 19: Human Resource Management in the Global Firm

Which of the following best summarizes the goal of cross-cultural awareness training for expatriates?

In a short essay, discuss the key tasks in international human resource managers.

Briefly describe the three types of managers commonly found in the foreign subsidiaries of MNEs. What are the distinctive traits of managers with a global mind-set?

________ tends to worsen culture shock.

________ refers to an industrial relations practice in which labor representatives sit on the corporate board and participate in company decision making.

International Management Qualifications (Scenario) Core Computer Corporation (CCC) recently opened a customer service facility in New Delhi, India. Managers of the Texas-based firm have been displeased with the local manager hired to run the New Delhi facility because of a variety of problems that took place. CCC managers believe that a representative from the headquarters should manage the Indian facility for one year in order to train personnel and to improve the quality of customer service. Two CCC executives have expressed a desire to work and live in India: Craig Springer and Devon Parks. The CCC human resources department is comparing the qualifications and characteristics of the two men in order to determine which candidate would be the most successful in India. -Which of the following, if true, would strengthen the argument in favor of hiring a local manager for the New Delhi facility?

Typically, ________ provide(s) a means for collective bargaining.

Firms usually hire HCNs abroad to maintain local control over foreign operations.

International human resource management is usually more complex than domestic human resource management because ________.

With rapid globalization, the incidence of strikes has increased worldwide.

Which of the following is NOT one of the four dimensions of cultural intelligence?

Employee Categories (Scenario) Styleco Inc. is an international manufacturer of leather wallets and briefcases. Based in Canada, the firm has subsidiaries throughout Europe and Asia. High-level Styleco employees are often re-located for months at a time to foreign offices depending on the needs of the firm. Shelly Eaton, a Canadian, has been sent to manage the Styleco office in Italy. Raj Patel, an Indian, is an experienced software designer who is on assignment for Styleco in its Paris office. Keiko Tran of Japan is employed as a manager in Styleco's Tokyo office. Marcus Field is a Canadian working at the Styleco headquarters in Ontario as a manufacturing engineer. -Which of the following employees is most likely a host-country national?

Base remuneration is also referred to as ________.

________ refers to the employee's ability to adopt verbal and nonverbal behaviors appropriate in different cultures.

In a short essay, explain why some international firms chart global career paths for employees, and discuss the reasons women still do not enjoy equal access to senior management positions in most countries.

International Management Qualifications (Scenario) Core Computer Corporation (CCC) recently opened a customer service facility in New Delhi, India. Managers of the Texas-based firm have been displeased with the local manager hired to run the New Delhi facility because of a variety of problems that took place. CCC managers believe that a representative from the headquarters should manage the Indian facility for one year in order to train personnel and to improve the quality of customer service. Two CCC executives have expressed a desire to work and live in India: Craig Springer and Devon Parks. The CCC human resources department is comparing the qualifications and characteristics of the two men in order to determine which candidate would be the most successful in India. -Which of the following would be the most important for human resources managers to determine before deciding who should manage the New Delhi facility?

Worldwide staffing with PCNs helps firms develop an integrated global enterprise.

Which of the following is the term used to describe an expatriate's return to his/her home country following completion of a foreign assignment?

Representation by women in senior management is lowest in Russia and the Philippines.

A strike refers to ________.