Question 1

Most envelopes used in U.S. businesses are No. 10 that are 8 1/2 inches in length to accommodate standard letters that are 8 1/2 inches wide.

Accepted Answer

A) True 
 B)False  False

Question 2

To meet the needs of U.S. Postal Service equipment, envelopes used for bulk mailings

Accepted Answer

A)  are never made of colored paper. 
B)  include all mailing instructions below the address area. 
C)  are addressed in capital letters. 
D)  adhere to all of the above guidelines. 
A)  are never made of colored paper. 
B)  include all mailing instructions below the address area. 
C)  are addressed in capital letters. 
D)  adhere to all of the above guidelines. C

Question 3

In the simplified letter format, commas follow both the salutation and the complimentary close.

Accepted Answer

A) True 
 B)False  False

Question 4

The letter format in which all parts begin at the left margin is called

Accepted Answer

A)  mixed. 
B)  block. 
C)  simplified. 
D)  modified block. 
A)  mixed. 
B)  block. 
C)  simplified. 
D)  modified block.

Question 5

In formal business reports, every page should have a page number printed at the top.

Accepted Answer

A) True 
 B)False

Question 6

A memo should always contain a complimentary close and a signature.

Accepted Answer

A) True 
 B)False

Question 7

If you are writing a business letter to someone you know well, it is acceptable to use his or her first name in the salutation.

Accepted Answer

A) True 
 B)False

Question 8

In business documents, abbreviations such as U.S.A. and M.B.A. must always contain periods.

Accepted Answer

A) True 
 B)False

Question 9

Letterhead stationery commonly includes the company's URL.

Accepted Answer

A) True 
 B)False

Question 10

When preparing a formal report that will be bound, leave at least a

Accepted Answer

A)  1-inch margin on three sides and a 1-1/2-inch margin on the bound side. 
B)  uniform 2-inch margin on all sides. 
C)  uniform 1-1/2-inch margin on all sides. 
D)  2-inch margin at the top and bottom and a 1-inch margin on the sides. 
A)  1-inch margin on three sides and a 1-1/2-inch margin on the bound side. 
B)  uniform 2-inch margin on all sides. 
C)  uniform 1-1/2-inch margin on all sides. 
D)  2-inch margin at the top and bottom and a 1-inch margin on the sides.

Question 11

Which of the following is a salutopening?

Accepted Answer

A)  Thank you, Professor Milford,
For your prompt response. 
B)  Dear Esteemed Professor Milford,
It has come to our attention that you are interested in joining our research team in Winslow, Arizona. We think you can be a good fit! 
C)  Dear Professor Milford: 
D)  Attention: Professor J. J. Milford 
A)  Thank you, Professor Milford,
For your prompt response. 
B)  Dear Esteemed Professor Milford,
It has come to our attention that you are interested in joining our research team in Winslow, Arizona. We think you can be a good fit! 
C)  Dear Professor Milford: 
D)  Attention: Professor J. J. Milford

Question 12

The proper sequence for the standard parts of a letter is

Accepted Answer

A)  inside address, heading, date, salutation, body, complimentary close, typewritten name. 
B)  date, heading, inside address, salutation, body, typewritten name, complimentary close. 
C)  salutation, date, heading, inside address, body, complimentary close, signature block. 
D)  heading, date, inside address, salutation, body, complimentary close, signature block. 
A)  inside address, heading, date, salutation, body, complimentary close, typewritten name. 
B)  date, heading, inside address, salutation, body, typewritten name, complimentary close. 
C)  salutation, date, heading, inside address, body, complimentary close, signature block. 
D)  heading, date, inside address, salutation, body, complimentary close, signature block.

Question 13

Three blank lines are left between the complimentary close and the sender's typed name.

Accepted Answer

A) True 
 B)False

Question 14

If you include an attention line in a business letter, you should place it

Accepted Answer

A)  two lines below the complimentary close. 
B)  below the salutation. 
C)  at the top of the page, centered under the letterhead. 
D)  on the first line of the inside address. 
A)  two lines below the complimentary close. 
B)  below the salutation. 
C)  at the top of the page, centered under the letterhead. 
D)  on the first line of the inside address.

Question 15

The quality of paper is measured by

Accepted Answer

A)  weight and cotton content. 
B)  length and width. 
C)  whether or not it is imprinted with the name and address of the company. 
D)  color and texture. 
A)  weight and cotton content. 
B)  length and width. 
C)  whether or not it is imprinted with the name and address of the company. 
D)  color and texture.

Question 16

The top of a memo usually includes headings for

Accepted Answer

A)  to, from, date, subject. 
B)  subject, to, date. 
C)  attention, to, from, date. 
D)  department, date, subject. 
A)  to, from, date, subject. 
B)  subject, to, date. 
C)  attention, to, from, date. 
D)  department, date, subject.

Question 17

In memos, a courtesy title

Accepted Answer

A)  should always be used. 
B)  should be used only if you would use one in a face-to-face encounter with the reader. 
C)  is never appropriate. 
D)  is required if you are discussing confidential matters. 
A)  should always be used. 
B)  should be used only if you would use one in a face-to-face encounter with the reader. 
C)  is never appropriate. 
D)  is required if you are discussing confidential matters.

Question 18

"Feb. 10th 2012" is the correct way to type the date in a letter.

Accepted Answer

A) True 
 B)False

Question 19

When is an enclosure notation required in a business letter?

Accepted Answer

A)  When the letter includes other documents. 
B)  All business letters require enclosure notation. 
C)  When the letter is typed by one person to express the sentiments of another person. 
D)  When the letter is sent in hard-copy form as a printed document rather than electronic form. 
A)  When the letter includes other documents. 
B)  All business letters require enclosure notation. 
C)  When the letter is typed by one person to express the sentiments of another person. 
D)  When the letter is sent in hard-copy form as a printed document rather than electronic form.

Question 20

The second page of a letter includes a heading that is different from the heading of the first page.

Accepted Answer

A) True 
 B)False

Exam 20: Format and Layout of Business Documents

Most envelopes used in U.S. businesses are No. 10 that are 8 1/2 inches in length to accommodate standard letters that are 8 1/2 inches wide.

To meet the needs of U.S. Postal Service equipment, envelopes used for bulk mailings

In the simplified letter format, commas follow both the salutation and the complimentary close.

The letter format in which all parts begin at the left margin is called

In formal business reports, every page should have a page number printed at the top.

A memo should always contain a complimentary close and a signature.

If you are writing a business letter to someone you know well, it is acceptable to use his or her first name in the salutation.

In business documents, abbreviations such as U.S.A. and M.B.A. must always contain periods.

Letterhead stationery commonly includes the company's URL.

When preparing a formal report that will be bound, leave at least a

Which of the following is a salutopening?

The proper sequence for the standard parts of a letter is

Three blank lines are left between the complimentary close and the sender's typed name.

If you include an attention line in a business letter, you should place it

The quality of paper is measured by

The top of a memo usually includes headings for

In memos, a courtesy title

"Feb. 10th 2012" is the correct way to type the date in a letter.

When is an enclosure notation required in a business letter?

The second page of a letter includes a heading that is different from the heading of the first page.

Achieving Success Through Effective Business Communication

Mastering Interpersonal Communication

Communicating in a World of Diversity

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding, Evaluating, and Processing Information

Designing Visual Communication

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing Oral and Online Presentations

Enhancing Presentations With Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Documentation of Report Sources

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